Bartlett Tree Experts

Role Description We are hiring for a role based in the Eastern Time Zone (ET). Candidates must be able to work and interview during ET business hours (8 AM–4:30 PM ET). - Collaborate with an advisory group, stakeholders, and subject matter experts to develop on-demand learning experiences on technology applications. - Plan, develop, and maintain training programs across career pathways covering professional development, safety, and arboricultural skills. - Share responsibility for administering and troubleshooting the company’s learning management system (LMS). Qualifications - Bachelor's degree (required); degree in Media, Education, Communications or a related field is preferred. - 5+ years’ instructional design experience with proficiency in Articulate Rise and Storyline course authoring tools (required). - 2+ years’ experience with Adobe graphic, video-editing, and screencasting tools (required). - 2+ years’ experience LMS administration experience (required). - Linked work sample/profile (required). - Experience using Microsoft SharePoint and Power BI is preferred. Requirements - Analyze audience needs. - Collaborate with an advisory group, stakeholders and subject matter experts to plan on-demand trainings. - Design and develop engaging, informative, and visually compelling online learning objects and courses which include text, motion graphics, interactions, and simulations. - Share responsibility for managing LMS operations and troubleshooting learner issues. - Contribute to decision-making on appropriate learning objects and delivery platforms. - Update learning items as needed. Benefits - $78,000 - $85,000 per year based on experience. - Medical, dental, vision, life, and disability insurance. - 401k retirement plan. - Paid time off and holidays.

Role Description Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional. The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. Responsibilities include: - Actively resolving help requests promptly - Maintaining all applicable software applications and hardware - Continuing ongoing learning of new technology - Using diagnostic and service management tracking tools - Providing in-person, hands-on help at the desktop level, phone support, and chat/email support Candidate must be available to work during standard business hours in the Central (CT), Mountain (MT), or Pacific (PT) time zones. Responsibilities - Provide exceptional customer service support in person, on the phone or through chat/email - Utilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s - Install and configure computer hardware, software, and printers - Investigate, diagnose and resolve computer software and hardware issues - Assist with onboarding of new users - Assign users and computers to proper groups in Active Directory and manage security settings on files, folders, and shares - Manage stock of equipment and other supplies - Support use of the Microsoft 365 Platform - SharePoint / OneDrive standards and use - Teams / PBX use - Office Suite Training - Maintain Technology service desk policies and procedures - Develop Knowledgebase articles for Technology group and end-users - Manage Technology assets and maintain software/hardware inventory Qualifications - Undergraduate degree in Computer Science, Information Technology, or a similar technical field - 5 or more years experience in a similar role - Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.) - Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates - Strong working knowledge of networking, wireless, servers, telecom and security principles - Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiences - Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution - Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners - Excellent attendance and punctuality - Available to work on occasional evenings and weekends (as needed) - Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.) - Fluency in written and spoken Latin American Spanish a plus - 10% - 20% travel as needed Benefits - Competitive compensation - Life, LTD, ADD, medical and dental - RPP Plan, Healthcare spending account, and paid vacation and holidays To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett.