Role Description The Hope’s Voice Advocate provides direct victim assistance, crisis intervention, and comprehensive case management services to survivors of domestic violence, sexual assault, and related crimes. This position operates primarily in a remote/dispatch model, responding to survivors in community, field, and legal settings rather than a fixed office environment. On-call availability is a core and substantial component of this role. The Advocate serves as a frontline representative of Hope’s Voice across all service areas and works in close coordination with law enforcement, healthcare, prosecution, and community partners. Essential Functions & Duties - Crisis Response & Direct Services - Respond to crisis calls via the Hope’s Voice Hotline, including after-hours and on-call shifts, as dispatched. - Provide crisis intervention services to survivors of intimate partner violence (IPV) as the primary crisis response function; SA and IPV crisis response is a shared responsibility across all Hope’s Voice team members. - Conduct danger and lethality assessments with survivors; develop and document individualized safety plans. - Assist survivors in understanding their rights and remedies; facilitate referrals to legal counsel as appropriate. - Assist survivors in obtaining protective orders, navigating the court system, and accessing Victim Assistance. - Case Management & Referrals - Provide comprehensive case management services to survivors and their families, including needs assessment, goal planning, and follow-up. - Coordinate referrals to community partners for housing, healthcare, childcare, education, employment, financial services, and other specialized assistance. - Provide services without regard to gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle. - Community & Partner Relations - Develop and maintain professional working relationships with law enforcement, prosecutors, healthcare providers, courts, financial services, and social service agencies. - Represent Hope’s Voice and CFS, Corp. positively in all community interactions; promote awareness of available services. - Participate in outreach activities and community events as assigned. - Documentation & Compliance - Maintain accurate, timely records including case notes, data collection, incident reports, and statistical reporting required by ICJI, ICADV, and other funders/regulators. - Complete all data entry in applicable systems consistent with program requirements. - Maintain strict confidentiality for all survivors, volunteers, and families in accordance with applicable law and organizational policy. - Adhere to VAWA, HIPAA, 42 CFR Part 2 (where applicable), Joint Commission standards, and CFS, Corp. policies and procedures. - Training & Professional Development - Stay current on trauma-informed care, IPV/sexual assault dynamics, and evidence-based prevention strategies. - Maintain required certifications and attend all mandatory training, staff meetings, and professional development as assigned. Qualifications - Bachelor’s degree in social work, psychology, criminal justice, or a related human services field preferred; equivalent combination of education and experience considered. - Minimum five (5) years of experience in social services, with preference for direct experience in domestic violence or sexual assault services. - Demonstrated knowledge of IPV and sexual assault dynamics, trauma-informed approaches, and survivor-centered service delivery. Requirements - Must pass all pre-employment screening requirements of CFS, Corp. and applicable state regulations. - No felony convictions or pending felony/misdemeanor charges that would pose risk to survivors or compromise the integrity of Hope’s Voice services. Benefits - Job Type: Part-Time - Pay: $18.50 - $22.00 per hour - Hours: 20 - 25 hours per week Company Description Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

• Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction. • Partner with customers to promote their full adoption of Motorola products and services. • Ensure their desired outcomes are clearly documented, understood, and realized. • Work closely with Support and Onboarding teams to ensure clients are set-up for success. • Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. • Develop and implement strategies to minimize client churn. • Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy.

Role Description This is not a typical nursing role. As an RN Health Advocate at Careway, you will serve as the frontline support for seniors navigating difficult social and clinical situations. Your objective is to remove barriers and help your patients reach the best health outcomes their conditions allow. This involves: - Addressing social determinants of health (SDOH) - Securing transportation - Coordinating food assistance and mobility solutions - Finding primary care providers - Closing care gaps You will also help patients manage chronic conditions by improving their health literacy and guiding them to the right specialists. This role requires grit and resilience. You will frequently navigate complex medical and social situations, and you must be prepared to de-escalate and support patients who may be frustrated, difficult, or overwhelmed by their circumstances. Working closely with our physicians, you will build long-term, trusting relationships to ensure patients achieve their healthcare goals. Qualifications - Active Compact or California Registered Nurse (RN) license in good standing - Must be based in the United States - Deep understanding of SDOH and experience working with diverse, vulnerable patient populations - Exceptional active listening and interpersonal skills to build trust quickly and maintain meaningful connections - Strong administrative abilities and clear communication to manage multiple tasks effectively - Comfortable learning a new EHR, adopting AI tools, and picking up evolving operational processes quickly - Resilience, persistence, and creativity to navigate barriers in the US healthcare system Requirements - Requires a baseline capacity of 25+ hours per week; candidates with 30+ hours of weekly availability are highly prioritized - Must be available to operate during standard business hours to coordinate with clinics and insurance companies - We prioritize candidates seeking a long-term commitment to ensure continuity of care and build lasting patient relationships Benefits - Fully remote (video and phone) role - 1099 contract position What You’ll Do - Guide patients through the system - Translate medical complexity into plain language, coordinate care across providers, and demystify insurance paperwork - Build and own care plans - Partner with Careway physicians on individualized plans that address both medical needs and social determinants: transportation, food, home support, and digital access - Solve real problems with persistence - Identify what is blocking each patient, whether it is a denied claim, a missed referral, a lack of a PCP, or an unaffordable medication, and keep pushing until something moves - Hold steady through hard cases - Lead difficult conversations with empathy and firm boundaries - Help frustrated or overwhelmed patients move forward - Empower patients - Coach them on their own health literacy and self-management (diabetes, chronic pain, mobility, medication adherence) so they grow more confident over time - Make Careway better - Share what you learn on the front lines so we can sharpen our advocacy model and the tools we put in your hands Nice-to-Haves - Background in community health, health coaching, or experience with Medicare populations - Fluency in Spanish or other languages

Role Description The Premium Personal Advocate is a full-time, remote telephonic role. In this role, you will engage members with various medical and health conditions through inbound and outbound calls. This role represents Cigna by educating members on available programs and services, addressing barriers to care, and encouraging appropriate escalation to clinical staff (e.g., Nurses) when needed. The Premium Personal Advocate connects members with the right resources to support better health outcomes. - Engage members and educate them on applicable clinical programs and services. - Motivate and guide members to take ownership of their health, including successfully transferring appropriate cases to a Nurse. - Actively listen and remain member‑focused while navigating multiple systems to verify and document information. - Adapt quickly to changing workflows in a fast‑paced environment. - Educate members on presenting concerns and available service options. - Meet or exceed phone performance metrics and quality standards (90% or higher monthly). - Demonstrate understanding of workflows and responsibilities across internal departments. - Assign cases to appropriate staff based on established guidelines. - Participate in team meetings, training sessions, and in‑service seminars. - Complete additional tasks and projects as assigned. Qualifications - High school diploma or equivalent required - Bachelor’s degree strongly preferred - Prior healthcare experience preferred - Customer service and/or call center experience preferred - Ability to work a structured training schedule - Training lasts 6 weeks, daytime hours required - No vacation time permitted during training - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Requirements - For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits focusing on whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.