Role Description This is a unique role at the intersection of technology leadership and AI-first operations. You'll be building an AI-powered force multiplier that makes every department at Happy Howl dramatically more effective. You'll own the entire technical infrastructure while deploying AI systems that automate, accelerate, and improve everything from product to marketing to fulfillment to finance. What You'll Do - AI & Automation: - Deploy AI-powered systems across every function of the business: - Customer service: intelligent ticket routing, automated response drafting, cancellation intervention workflows. - Marketing: automated ad performance reporting, creative asset tagging, campaign analytics pipelines. - Operations: inventory burn rate alerts, fulfillment SLA monitoring, co-manufacturer production tracking dashboards. - Finance: automated board reporting data pulls, cohort analysis refreshes, cash flow forecasting models. - Find the manual process, understand the business logic behind it, and replace it with something that runs itself. - Technical Infrastructure: - Own the full technology stack — Shopify storefront, subscriptions, Klaviyo email/SMS, data pipelines, analytics, and every integration that connects them. - Be the single accountable owner for site uptime, page speed, checkout conversion, and data integrity. - Cross-Functional Systems Building: - Participate in leadership meetings across departments to systematize strategic priorities. - Build intervention triggers, pipelines, and workflows based on departmental needs. - Long-Term Team Building: - Hire and lead 1–2 AI Implementation Engineers who report to you. - Set standards, define the toolchain, and build the playbook for AI deployment. - Emerging Technology: - Stay on the forefront of AI development and evaluate new models and tools. Qualifications - 5+ years of software development experience. - Last 2–3 years focused on AI tools and real systems, not prototypes. Requirements - Own outcomes, not activity; measure success by what shipped and its impact. - Move with urgency and judgment; provide recommendations when issues arise. - Embrace the underdog spirit; leverage a small team effectively. - Elevate everyone around you; solve problems collaboratively. - Document everything; reject "good enough" when it threatens quality. - Deliver work you're proud of, especially when no one is watching. - Be locked in, not clocked in; focus on ownership, urgency, quality, and follow-through. - Genuinely believe AI changes everything and have a track record of implementing it. Nice to Have - Experience in DTC, CPG, or subscription businesses. - Familiarity with Shopify, Klaviyo, Stay.ai, Google Analytics, and Meta/TikTok ad platforms. - Prior experience building AI-powered automations for customer service, marketing, or operations workflows. - Data engineering background — ETL pipelines, warehousing, BI tools. - Experience evaluating and deploying AI agents or multi-step AI workflows in production environments. Benefits - Competitive base salary ($160K–$180K) plus a meaningful annual bonus opportunity and equity. - First technical leadership hire with full autonomy over technical decisions. - Remote-friendly with flexibility to work from anywhere in the US. - Opportunity to build an AI-first organization from the ground up.

• Define and own ControlUp’s ISV integration strategy across priority ecosystems • Identify and prioritize strategic ISV partners based on customer needs, market trends, and product synergies. • Establish a clear framework for evaluating build vs. partner vs. buy decisions related to integrations. • Develop and maintain multi-year ecosystem roadmaps aligned with ControlUp’s platform vision. • Drive key integration initiatives from concept through delivery in partnership with Product and Engineering leadership • Partner closely with Product Management and Engineering to align integration strategy with ControlUp’s product roadmap. • Bring deep expertise in product development and strategy to influence architectural decisions, including API design, extensibility, and platform capabilities • Ensure integrations deliver meaningful customer outcomes and align with broader platform capabilities. • Advocate for ecosystem-driven features, APIs, and developer experience within core product development. • Build robust, data-driven business cases to support integration investments, partner prioritization, and resource allocation. • Define success metrics and ROI frameworks for ISV integrations, including impact on adoption, retention, and expansion. • Guide executive decision-making with clear trade-offs, financial modeling, and strategic rationale. • Partner with Finance, Product, and GTM teams to ensure alignment between investment priorities and business outcomes. • Work across Product, Engineering, Sales, Business Development, and Marketing to operationalize integration priorities. • Serve as the central point of coordination for ISV-related initiatives within the Office of the CTO. • Enable go-to-market teams with clear positioning, messaging, and value propositions for key integrations. • Where applicable, mentor and scale a small but high-impact team over time • Build and maintain senior-level relationships with strategic ISV partners. • Collaborate on joint solutions, co-innovation opportunities, and technical alignment. • Drive partner engagement from early exploration through execution, including joint planning and delivery. • Represent ControlUp in partner-facing and industry forums. • Stay ahead of trends in enterprise IT ecosystems, including ITSM, DEX, endpoint automation, and security platforms. • Provide thought leadership internally and externally on the role of integrations and ecosystems in driving customer value. • Influence ControlUp’s long-term platform and ecosystem vision. • Translate market insights into actionable integration and partnership strategies.

• Drive new business growth across EMEA • Deliver executive-level presentations to articulate business outcomes • Lead high-impact presales engagements across complex enterprise opportunities • Partner with Sales and SAP ecosystem teams to drive deal strategy

• Collaborate with internal and external stakeholders to design and execute on trainings, and other resources that support performance improvement. Coordinate across Aledade field teams to ensure streamlined and efficient delivery of resources without redundancies. This includes direct consulting to select, strategic clients to identify opportunities for performance improvement and action plans. • Operationalize Collaborative Learning Networks by leveraging data insights, including the development of standard curriculums. Facilitate events. • Collaboration/communications with Aledade stakeholders via workgroups, steercos and other forums to ensure measures of success are clear, and tracking tools are in place to monitor H&HS COE progress • Managerial responsibilities, mentoring, performance reviews, and team operations, including resource allocation and professional development, and other personnel topics as needed