Role Description Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed. - Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance. - Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues. - Maintain detailed and accurate records of customer interactions within the CRM platform. - Collaborate closely with sales, technical, and service teams to improve customer satisfaction. - Stay updated on the latest car models, features, and company policies to offer precise assistance. - Contribute feedback to optimize customer service processes and enhance overall client experience. Qualifications - Fluency in French (both spoken and written) is mandatory; proficiency in English is a plus. - Previous customer service experience, ideally within the automotive industry, is preferred. - Strong communication and interpersonal skills with a customer-oriented mindset. - Ability to manage multiple tasks efficiently in a fast-paced environment. - Familiarity with CRM systems and digital customer support tools is advantageous. - Willingness to relocate and work in Greece. - Passion for cars and strong problem-solving skills. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company's proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Title: Escrow Support Processor Location: USA, Washington, Puyallup Job Description: Work Type: Hybrid, Full Time Job ID: R056415 Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. What We Do Escrow Support Processor - Washington State Join a centralized processing team that keeps escrow operations running smoothly behind the scenes. In this role, you’ll handle the high-volume clerical work associated with opening and closing escrows - freeing up branch teams to focus on delivering exceptional customer service. You’ll act as a key internal partner to escrow branches, managing documentation, processing tasks, and communicating important instructions. This position does not involve direct customer interaction, allowing you to stay focused on accuracy, efficiency, and operational excellence. Why this role stands out: Location Flexible within the state and in office or hybrid in any Washington State office Be part of a centralized team that supports multiple branches Play a critical role in high-volume escrow processing If you’re detail-oriented, organized, and thrive in a fast-paced environment, this is a great opportunity to make an impact while enjoying flexible work options. HOW YOU'LL CONTRIBUTE - Provides a wide range to a team of Escrow Support Processors and Escrow Officers. - Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge. - May work on escrow openings and closings. - Performs clerical functions to set up (open) escrow files. - Prepares correspondence, escrow files and orders preliminary title reports. - Performs fund disbursements. - Prepares and delivers closing statements and closing letters. - Schedules and provides instructions to couriers. - Orders payoffs, liens, homeowner association documents and evidence of insurance. - Distributes preliminary report. - Communicates with branches, as needed. - Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed. - Actively contributes to the results of a team and works toward achieving goals and objectives. - Other duties as assigned WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure - High school diploma or equivalent - 1-2 years escrow processing experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Establishes effective working relationships at the work group level Pay Range: $20.31 - $27.09 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan

• Build positive, trusting relationships with a wide range of customers. • Respond to customer queries promptly and professionally. • Schedule and deliver consultations and training sessions. • Run reports and accurately analyse and interpret customer data ahead of meetings. • Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support). • Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context. • Record customer interactions in our CRM system accurately and in a timely manner. • Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement. • Draw on your teaching or education experience to support colleagues across the business. • Use initiative to identify and support customers who may benefit from additional guidance. • Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success. • Identify customers at risk of disengagement and take appropriate, timely action.