Title: Business Support Specialist II Location: Kansas City Job Description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity - This is a remote position - This is not a remote opportunity - Qualified candidates must currently live in the Kansas City area. The Business Support Specialist II drives network growth by proactively contacting clinics, validating service offerings (e.g., onsite and after-hours testing), and qualifying providers for contracting—even when there is no existing clinic client business. This role ensures our network view is accurate and actionable, surfaces high-potential clinics, and seamlessly hands off opportunities to Sales for full installs. Success is measured by verified clinic data quality, qualified pipeline creation, and efficient collaboration with Sales, Network Operations, and Manila support teams. What You’ll Work On Outreach & Provider Qualification - Conduct structured outbound outreach (phone/email) to clinics to confirm: - Current services (onsite, after-hours, brick-and-mortar vs. mobile/onsite-only). - Capacity, coverage areas, and service hours. - Readiness and interest in contracting with/ without clinic client business. - Use standardized qualification criteria to determine next steps: contracting or Sales handoff for full install. - Educate clinics on value proposition, onboarding expectations, and basic implementation steps. - Identifies exceptions and escalation scenarios and develops informed recommendations for leadership review and approval, in alignment with the role’s defined scope and authority. Network Accuracy & Cleanup - Identify clinics with no volume in the past 12 months and validate status (active, inactive, disabled for scheduling). - Recommend cancellation of non-performing clinics to maintain a true network view. - Track service changes (start/stop of onsite or after-hours testing) and update systems accordingly. Pipeline Management & Sales Handoff - Create and manage a clean pipeline of Qualified and Sales-Ready clinics. - Prepare handoff packages for Sales including: - Verified contacts, services, and readiness notes. - Opportunity context, decision-makers, objections, and timing. - Any required follow-ups or scheduling requests. Data Integrity - Maintain accurate records: Call outcomes, service flags, and next actions. Cross-Functional Collaboration - Partner with internal teams to align qualification criteria and cancellation thresholds- recommend changes to your manager. - Coordinate with the Manila team on call lists, scripts, QA, and throughput goals. - Escalate complex provider scenarios (contract terms, compliance risks) to the appropriate team. Required Qualifications - Strong phone presence and professional written communication. - Proven ability to qualify prospects using structured criteria. - Excellent organization, follow-through, and attention to detail. - Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce. - Data integrity mindset; comfortable managing lists and pipeline stages. - Ability to work cross-functionally and manage multiple priorities in a fast-paced environment. Preferred Qualifications - 2–3 years in provider outreach, network development, sales development, or healthcare operations. - Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting. - Familiarity with call scripting and objection handling. The base pay for this position is $50,700.00 – $101,300.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Procurement Support DIVISION: TOX ARDx Toxicology LOCATION: United States > Kansas City : 8140 Ward Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable

Role Description We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely! - Leading by example and showing what customer-obsessed means. - Analyzing and optimizing incoming requests and translating them into actions and improvements. - Strategizing with the Head of Customer Support to improve customer experience and satisfaction. - Recruiting, mentoring, and managing the support team. - Communicating effectively with courier partners, customers, and merchants. - Getting stuff done with a hustle mentality. Qualifications - Proven leadership experience in customer experience or similar field. - Experience and passion for working with analytics. - Passionate about customer experience and engaging with people. - Data-driven with the ability to turn findings into actions. - Can-do attitude and positive energy. - Skills to motivate the team for optimal service. - Tech-savvy with a willingness to learn and teach others. - Ability to think on your feet and multi-task. - Fluent/native in Romanian and proficient in English (C1). Company Description At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way.

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Role Description Join our financial services team and help families secure their financial futures—all from the comfort and flexibility of your own home. - Protect families and children by providing financial services that bring peace of mind during life’s uncertainties. - Enjoy the freedom to work remotely, create a comfortable workspace, and balance your personal and professional life. - Build a rewarding career with advancement opportunities that recognize your potential and achievements. - Use your expertise to guide families through financial decisions and empower them to secure their future. - Uphold the highest standards of trust and professionalism in every interaction, ensuring clients feel safe and supported. Qualifications - A genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and collaboratively within a team. - Commitment to integrity and ethical conduct in all professional dealings. Company Description