• Own the commercial performance of a defined portfolio, using data-driven investment decisions to support profitability, market share, and return on investment. • Lead long-term portfolio planning, balancing near-term performance with long-term growth through disciplined prioritization, lifecycle management, and performance measurement. • Develop and execute portfolio strategies informed by customer needs, market dynamics, competitive positioning, and business objectives, including launching new offerings, piloting innovative models, and sunsetting underperforming products. • Maintain title- or product-level P&L ownership, building and managing business cases with clear ROI assumptions and adjusting investments based on performance. • Represent the voice of the customer and market through ongoing engagement with instructors, students, sales partners, authors, and discipline thought leaders. • Conduct qualitative and quantitative market research through virtual and in-person faculty interviews, campus visits, conferences, product demonstrations, focus groups, advisory boards, and field engagement with sales. • Lead 360° market analysis by synthesizing customer insights, competitive intelligence, and market data to identify growth opportunities, emerging risks, and portfolio implications. • Track and assess trends such as digital adoption, platform competition, OER/low-cost alternatives, learning efficacy expectations, and GenAI-enabled experiences, translating findings into actionable portfolio recommendations. • Apply business acumen, analytics, and financial modeling to guide portfolio decisions, optimize investment allocation, and manage profitability. • Use data to evaluate options, test assumptions, solve complex problems, and recommend practical, value-oriented solutions. • Define and monitor KPIs to assess portfolio health, learner outcomes, and commercial performance, adjusting strategies and tactics as needed. • Shape and support integrated go-to-market strategies in partnership with Sales, Marketing, Product Management, Content Strategy, UX, Efficacy & Learning Research, Demand Planning, and Customer Support. • Partner with Sales on enablement, pipeline focus, high-impact customer interactions, and adoption-driving activities. • Communicate portfolio strategy, market insights, and recommendations clearly and effectively to a range of stakeholders, including senior leaders. • Provide guidance during development and production when scope, schedule, or budget risks arise, ensuring alignment with approved business cases and portfolio priorities. • Incorporate emerging technologies, digital platforms, and generative AI into portfolio thinking to inform strategy, improve analysis, and support decision-making. • Partner with product and technology teams to evaluate, pilot, and scale innovative offerings and business models that support future portfolio needs. • Adjust plans and priorities in response to market shifts, organizational change, or new technologies. • Build and maintain productive relationships with authors, subject-matter experts, institutions, thought leaders, and external partners to support portfolio differentiation and value creation. • Manage contracts in partnership with legal, including author agreements, royalties, and partnership terms. • Support and mentor team members, contributing to a collaborative, learning-oriented, and improvement-focused culture.

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases and take responsibility for driving services only sales cycles to conclusion • Serve as a point of contact for clients on issues and escalations • Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction • Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements • Perform end-to-end project management for customer engagements • Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories • Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers. • Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation • Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Role Description Certerra, one of the fastest growing Geotechnical Engineering, Testing, Inspection and Certification companies is seeking a Contracts Counsel to join its Legal Team. The primary duties will include the preparation, review and negotiation of contracts. Our Contracts Manager will work independently and report to Corporate Legal Counsel. This position is full-time and working in a fully remote capacity. - Review and analyze a wide variety of private and public-sector client and subcontractor agreements (e.g., master services agreements, professional services agreements, contractor agreements, sub-consulting agreements, subcontractor agreements, and vendor agreements). - Identify key contractual provisions (e.g., indemnity, defense, standard of care, warranties, paid-if-paid, limitations of liability) and mandatory flow-down requirements and provide recommended revisions to align contracts with internal company policies and contracting guidelines. - Review insurance provisions to ensure compliance with the company’s insurance. - Support project teams during contractual negotiations with clients and vendors. - Identify opportunities to improve contracting processes and other legal functions. - Assist with the development and updating of contract templates. Qualifications - Minimum of 8 years of contract management, review and negotiation experience with a minimum of 2 years of experience within the testing, inspection, architecture, engineering or construction industry. - Direct knowledge and experience in commercial contracting and legal concepts related to thereto. - Advanced knowledge of contract law principles, risk management, and insurance. - Ability to identify and mitigate risk issues early in the project development process. - Excellent attention to detail and the ability to manage, review and negotiate a large volume of contracts while working in a fast-paced environment. - Ability to communicate effectively with both internal and external clients, including the ability to effectively communicate legal concepts at all organizational levels. - Ability to work independently, establish priorities, and meet deadlines with minimal supervision. Company Description We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.

• Shape and oversee the digital employee experience across the Service Desk with emphasis on intuitive self-service, automated triage, and proactive, user-friendly ticketing communications. • Define and drive the strategy for self-service adoption (knowledge base, bots, guided workflows, and service catalog enhancements) to reduce ticket volume and reduce user effort. • Design and manage shift coverage, staffing levels, workloads, and on-call rotations to meet SLA targets while prioritizing employee experience and automated throughput. • Provide guidance for intelligent routing, escalation, and proactive user communications to minimize disruption and maximize satisfaction; leverage AI-assisted triage where appropriate. • Monitor and optimize ticket queues, backlogs, throughput, and automated resolution rates to sustain exceptional user experiences. • Lead initiatives to create robust self-service experiences (FAQs, guided resolutions, chatbots, AI assistants) and measurable increases in self-service adoption. • Define and implement self-healing mechanisms (automated remediation, automated ticket creation/closure, health checks, predictive alerts) to reduce manual interventions by technicians. • Partner with the ITSM team to establish governance for reporting projects to focus on resolution quality, effort to resolve, and impact to productivity. • Define and enforce experience-focused quality standards for incident handling, problem management, and service requests with a lens on automation-assisted interactions. • Implement QA activities (call/chat/email reviews, ticket quality checks) with actionable feedback to improve the employee experience. • Lead initiatives to improve first contact resolution, MTTR, and user satisfaction through design, automation, self-service, and streamlined workflows. • Partner with IT and business leaders to identify process gaps, automate routine tasks, and optimize tools to reduce friction; continuously evaluate emerging AI/automation opportunities. • Ensure effective incident management practices, including major incident coordination and post-incident reviews from an employee experience perspective; include learnings for automation and self-healing actions. • Define, track, and report KPIs focused on employee experience and automation outcomes (e.g., CSAT, user effort, first contact resolution, automated resolution rate, self-service adoption, mean time to auto-remediate). • Act as a liaison between IT teams, contractors, and business units to align support services with employee needs; advocate for automation-enabled experiences. • Manage stakeholder expectations, communicate updates, and coordinate with other IT service managers on cross-functional incidents, focusing on minimizing user disruption.