• Shape and oversee the digital employee experience across the Service Desk with emphasis on intuitive self-service, automated triage, and proactive, user-friendly ticketing communications. • Define and drive the strategy for self-service adoption (knowledge base, bots, guided workflows, and service catalog enhancements) to reduce ticket volume and reduce user effort. • Design and manage shift coverage, staffing levels, workloads, and on-call rotations to meet SLA targets while prioritizing employee experience and automated throughput. • Provide guidance for intelligent routing, escalation, and proactive user communications to minimize disruption and maximize satisfaction; leverage AI-assisted triage where appropriate. • Monitor and optimize ticket queues, backlogs, throughput, and automated resolution rates to sustain exceptional user experiences. • Lead initiatives to create robust self-service experiences (FAQs, guided resolutions, chatbots, AI assistants) and measurable increases in self-service adoption. • Define and implement self-healing mechanisms (automated remediation, automated ticket creation/closure, health checks, predictive alerts) to reduce manual interventions by technicians. • Partner with the ITSM team to establish governance for reporting projects to focus on resolution quality, effort to resolve, and impact to productivity. • Define and enforce experience-focused quality standards for incident handling, problem management, and service requests with a lens on automation-assisted interactions. • Implement QA activities (call/chat/email reviews, ticket quality checks) with actionable feedback to improve the employee experience. • Lead initiatives to improve first contact resolution, MTTR, and user satisfaction through design, automation, self-service, and streamlined workflows. • Partner with IT and business leaders to identify process gaps, automate routine tasks, and optimize tools to reduce friction; continuously evaluate emerging AI/automation opportunities. • Ensure effective incident management practices, including major incident coordination and post-incident reviews from an employee experience perspective; include learnings for automation and self-healing actions. • Define, track, and report KPIs focused on employee experience and automation outcomes (e.g., CSAT, user effort, first contact resolution, automated resolution rate, self-service adoption, mean time to auto-remediate). • Act as a liaison between IT teams, contractors, and business units to align support services with employee needs; advocate for automation-enabled experiences. • Manage stakeholder expectations, communicate updates, and coordinate with other IT service managers on cross-functional incidents, focusing on minimizing user disruption.

• Own digital media strategy implementation, execution, and performance for a key enterprise client • Work cross-functionally with Clients, Brand Managers, Business Analytics, Creative and Media Planners to execute campaigns • Build digital marketing campaigns in Meta Ads, Google Ads, Connected TV and programmatic DSP platforms • Monitor campaign performance and spend pacing for dozens of campaigns across multiple buying platforms • Translate campaign performance data into clear insights and strategic recommendations for clients • Serve as a primary contact for digital media performance, confidently presenting performance, insights, and recommendations • Support the larger digital media team with campaign across the agency builds, monitoring & reporting

• Manage application lifecycle for renewal and new corporate, foundation, and federal government opportunities, including: Identify prospective funders and RFP opportunities Develop collateral, concept papers, letters of interest, proposals, and prospect research materials (lead ~20 submission per year) Facilitate cross-departmental collaboration with NRPA staff and external coordination with partner organizations to conceptualize a scope of work and budget for fundraising opportunities Manage internal workflows and oversee successful submission• Manage data administration and tracking for NRPA’s institutional Development efforts, including tracking forecasted proposals, reports, and strategic conversations, using NRPA’s AMS/CRM and through NRPA’s fundraising meetings and other engagements• Support donor stewardship strategies, including NRPA’s supporter newsletter, the Park Patron Digest• Represent NRPA at meetings, conferences, and in-person networking events• Build and steward partnerships with like-minded organizations, prospective and current donors, and other stakeholders• Prepare, as required, reports for donors and for internal and external colleagues.• Cross-promote work internally and collaborate with other NRPA teams Communications Support• Responsible for writing and deploying of regular communications including:• Coordinate and author content for quarterly NRPA Park Patron Digest• Write and source content for blogs, magazines & newsletters as needed• Provide regular updates to NRPA website Customer Service• Exhibit superior customer service with grantees, members, donors, partners and colleagues Budget Management• Support the development of budgets for project proposals and other financial documents as needed

Payroll Manager Location: New York, United States Job Description: Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About the Role: We are looking for a detail-oriented and experienced Payroll Manager to join our Finance team This role is a unique opportunity to take ownership of a rapidly scaling global payroll operation, work across multiple jurisdictions, and help shape processes and infrastructure as we expand into new markets. In this role, you will take ownership of ensuring accurate, timely, and compliant payroll operations for employees across the US, Australia, and additional international locations, as our global footprint continues to grow. You will collaborate closely with HR, and external Payroll Vendors to ensure smooth payroll operations, accurate employee payments, and full compliance with all relevant tax and reporting requirements in each jurisdiction. You will also serve as the main point of contact for the employees’ payroll-related questions and concerns. This is a fully remote position. Key Responsibilities: - Own and manage the end-to-end payroll lifecycle for the US, Australia, and additional international locations through our PEO partners, ensuring accuracy, compliance, and timely execution - Maintain and update employee data with the PEO, including onboarding, terminations, and compensation or benefits changes - Review and verify timesheets, PTO, overtime, and other earnings or deductions before submission to the PEO - Oversee payroll-related withholdings, benefits, and deductions processes handled by the PEO - Partner with HR to ensure accurate employee information and resolve payroll discrepancies - Coordinate and execute smooth transitions between PEO providers, including data migration, testing, and validation - Review PEO-generated pay statements, reports, and year-end tax forms (W-2, 1099, etc.) for accuracy - Reconcile payroll accounts and prepare payroll-related journal entries in NetSuite - Respond to employee payroll and benefits inquiries with professionalism and confidentiality - Drive scalable payroll processes and workflows to support rapid headcount growth across new global territories - Maintain up-to-date knowledge of payroll regulations, tax laws, and PEO service capabilities across all supported jurisdictions Experience & Skills: - 3+ years of experience in US & International payroll administration, preferably through a PEO - Hands-on experience working with major PEO providers such as ADP, Vensure, Insperity, TriNet, Mazars, or similar - Strong understanding of US payroll laws and tax regulations (federal, state, and local) - Strong experience with multi-state payroll, including varying state tax and compliance requirements - Experience (or strong interest) in leveraging AI tools to improve efficiency, analyze payroll data, or navigate complex regulatory environments - Proficiency in Excel and data analysis for payroll reconciliation and reporting - High attention to detail, accuracy, and confidentiality - Strong problem-solving skills and ability to manage sensitive information - Excellent written and verbal communication skills - Team player with strong interpersonal skills - Ability to work independently and manage multiple priorities under tight deadlines - You thrive in a fast-paced, global environment, enjoy working with both systems and people, and take pride in delivering accurate, high-quality work Nice-to-Have: - Proven experience managing a transition between PEO providers, including data migration and process implementation Benefits: - Medical coverage. - Insurance plan. - Paid time off for vacation, sick days. - 401K Salary range: $80K-$100k #LI-Remote Joining Connecteam Is The Smart Move: - We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. - We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work!