Role Description Certerra, one of the fastest growing Geotechnical Engineering, Testing, Inspection and Certification companies is seeking a Contracts Counsel to join its Legal Team. The primary duties will include the preparation, review and negotiation of contracts. Our Contracts Manager will work independently and report to Corporate Legal Counsel. This position is full-time and working in a fully remote capacity. - Review and analyze a wide variety of private and public-sector client and subcontractor agreements (e.g., master services agreements, professional services agreements, contractor agreements, sub-consulting agreements, subcontractor agreements, and vendor agreements). - Identify key contractual provisions (e.g., indemnity, defense, standard of care, warranties, paid-if-paid, limitations of liability) and mandatory flow-down requirements and provide recommended revisions to align contracts with internal company policies and contracting guidelines. - Review insurance provisions to ensure compliance with the company’s insurance. - Support project teams during contractual negotiations with clients and vendors. - Identify opportunities to improve contracting processes and other legal functions. - Assist with the development and updating of contract templates. Qualifications - Minimum of 8 years of contract management, review and negotiation experience with a minimum of 2 years of experience within the testing, inspection, architecture, engineering or construction industry. - Direct knowledge and experience in commercial contracting and legal concepts related to thereto. - Advanced knowledge of contract law principles, risk management, and insurance. - Ability to identify and mitigate risk issues early in the project development process. - Excellent attention to detail and the ability to manage, review and negotiate a large volume of contracts while working in a fast-paced environment. - Ability to communicate effectively with both internal and external clients, including the ability to effectively communicate legal concepts at all organizational levels. - Ability to work independently, establish priorities, and meet deadlines with minimal supervision. Company Description We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.

• Shape and oversee the digital employee experience across the Service Desk with emphasis on intuitive self-service, automated triage, and proactive, user-friendly ticketing communications. • Define and drive the strategy for self-service adoption (knowledge base, bots, guided workflows, and service catalog enhancements) to reduce ticket volume and reduce user effort. • Design and manage shift coverage, staffing levels, workloads, and on-call rotations to meet SLA targets while prioritizing employee experience and automated throughput. • Provide guidance for intelligent routing, escalation, and proactive user communications to minimize disruption and maximize satisfaction; leverage AI-assisted triage where appropriate. • Monitor and optimize ticket queues, backlogs, throughput, and automated resolution rates to sustain exceptional user experiences. • Lead initiatives to create robust self-service experiences (FAQs, guided resolutions, chatbots, AI assistants) and measurable increases in self-service adoption. • Define and implement self-healing mechanisms (automated remediation, automated ticket creation/closure, health checks, predictive alerts) to reduce manual interventions by technicians. • Partner with the ITSM team to establish governance for reporting projects to focus on resolution quality, effort to resolve, and impact to productivity. • Define and enforce experience-focused quality standards for incident handling, problem management, and service requests with a lens on automation-assisted interactions. • Implement QA activities (call/chat/email reviews, ticket quality checks) with actionable feedback to improve the employee experience. • Lead initiatives to improve first contact resolution, MTTR, and user satisfaction through design, automation, self-service, and streamlined workflows. • Partner with IT and business leaders to identify process gaps, automate routine tasks, and optimize tools to reduce friction; continuously evaluate emerging AI/automation opportunities. • Ensure effective incident management practices, including major incident coordination and post-incident reviews from an employee experience perspective; include learnings for automation and self-healing actions. • Define, track, and report KPIs focused on employee experience and automation outcomes (e.g., CSAT, user effort, first contact resolution, automated resolution rate, self-service adoption, mean time to auto-remediate). • Act as a liaison between IT teams, contractors, and business units to align support services with employee needs; advocate for automation-enabled experiences. • Manage stakeholder expectations, communicate updates, and coordinate with other IT service managers on cross-functional incidents, focusing on minimizing user disruption.

• Own digital media strategy implementation, execution, and performance for a key enterprise client • Work cross-functionally with Clients, Brand Managers, Business Analytics, Creative and Media Planners to execute campaigns • Build digital marketing campaigns in Meta Ads, Google Ads, Connected TV and programmatic DSP platforms • Monitor campaign performance and spend pacing for dozens of campaigns across multiple buying platforms • Translate campaign performance data into clear insights and strategic recommendations for clients • Serve as a primary contact for digital media performance, confidently presenting performance, insights, and recommendations • Support the larger digital media team with campaign across the agency builds, monitoring & reporting

• Manage application lifecycle for renewal and new corporate, foundation, and federal government opportunities, including: Identify prospective funders and RFP opportunities Develop collateral, concept papers, letters of interest, proposals, and prospect research materials (lead ~20 submission per year) Facilitate cross-departmental collaboration with NRPA staff and external coordination with partner organizations to conceptualize a scope of work and budget for fundraising opportunities Manage internal workflows and oversee successful submission• Manage data administration and tracking for NRPA’s institutional Development efforts, including tracking forecasted proposals, reports, and strategic conversations, using NRPA’s AMS/CRM and through NRPA’s fundraising meetings and other engagements• Support donor stewardship strategies, including NRPA’s supporter newsletter, the Park Patron Digest• Represent NRPA at meetings, conferences, and in-person networking events• Build and steward partnerships with like-minded organizations, prospective and current donors, and other stakeholders• Prepare, as required, reports for donors and for internal and external colleagues.• Cross-promote work internally and collaborate with other NRPA teams Communications Support• Responsible for writing and deploying of regular communications including:• Coordinate and author content for quarterly NRPA Park Patron Digest• Write and source content for blogs, magazines & newsletters as needed• Provide regular updates to NRPA website Customer Service• Exhibit superior customer service with grantees, members, donors, partners and colleagues Budget Management• Support the development of budgets for project proposals and other financial documents as needed