• Own the strategy, vision and roadmap for identity and access management — evolving coverage from human users to AI agents, and incorporating auditing and security governance requirements as they emerge. • Define and drive product requirements for AI agent identity and permissions, working closely with the AI framework team to ensure agentic systems are appropriately secured, auditable, and governed. • Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden. • Make evidence-based prioritisation decisions across identity, access, and configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders. • Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in security posture and customer experience. • Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation. • Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

• Own the strategy, vision and roadmap for both the API-as-a-product programme and the agentic AI framework — engaging stakeholders across engineering, commercial, and customer teams to define, validate and iterate it continuously. • Define and drive a consistent framework for API definition and management across three tiers: internal domain APIs, cross-NSEC internal APIs, and external APIs for customers, brokers, and third parties. • Lead product thinking for the agentic AI infrastructure, including agent orchestration, LLM ops, cost monitoring, and metrics — ensuring the case management team and other consumers have the foundational AI capabilities they need. • Collaborate with engineering leadership to prioritise and unblock the delivery of AI framework components (intent classification, summarisation, billing checks) needed to reach MVP for beta testing. • Make evidence-based prioritisation decisions, estimating effort and value of roadmap items using AI-powered estimation tools, and communicating trade-offs transparently with stakeholders. • Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement. • Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

• Evolve the product vision and roadmap for GEICO’s IAM platform (e.g., authentication, authorization, federation, privileged access, identity lifecycle, etc.) • Translate complex business and security requirements into clear product strategies and actionable features • Partner closely with cybersecurity, engineering, legal, compliance, and business stakeholders to deliver scalable and secure IAM capabilities that meet enterprise needs • Prioritize features and enhancements based on risk, impact, and effort, using data and stakeholder input to guide decisions • Monitor industry trends, regulatory changes, and threat landscapes to keep GEICO’s IAM platform modern and compliant • Lead cross-functional teams through full product lifecycle — from discovery and design to delivery and measurement • Influence and align executive stakeholders on product direction and outcomes • Mentor and coach junior product managers within the IAM domain • Ensure IAM solutions meet regulatory and compliance requirements (e.g., GDPR, CCPA) • Define KPIs, monitor performance, and continuously optimize IAM services for usability, risk reduction, and operational efficiency

• Jump in various startups to review and improve product management practices. • Occasionally jump in as fractional product manager to help accelerate product ideation. • Develop training and learning plan, to increase the understanding of fast product development, for business analysts and architect colleagues. • Help review and evaluate product roadmaps of potential investments, including competitive analysis. • Contribute to the improvement of internal Arcanys tools.