Role Description This position is needed to be part of the Billing Operations team. Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic. - Outstanding communication skills, both written and verbal. - Ability to advocate for a position while maintaining a collaborative and open-minded approach. - Champion of streamlining processes and sees projects through to completion. - Enjoys and thrives in a fast-paced environment. - Zealous attention to detail and good judgment. - Dedicated to providing excellent customer service. In this role, you’ll: - Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system. - Gather and format large raw data sets to assist with customer billing reporting and queries. - Participate in month end close, including managing and tracking recurring billing and managing approvals, tracking and application of customer credits. - Analyze revenue related balance sheet accounts and perform ad hoc customer financial reporting. - Assist in the development and implementation of financial controls and processes surrounding revenue and invoicing. - Participate in external and internal audits, as requested. Qualifications - 1-3 years experience in an Operations role. - Strong experience in the area of Billings / Revenue / Order to Cash. - Demonstrated problem-solving, strong interpersonal and communication skills. - Solid experience working with large volume transactions with strong attention to detail. - Experience working with Oracle, Zuora and Salesforce is advantageous. - Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS. - Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience. - Excellent written and verbal communication skills in English. - Periodic weekend work will also be required for this role. Requirements - While not essential, proficiency in the Portuguese language is advantageous. Location - This role will be remote based in Mexico City, Mexico. Travel - Occasional travel may be required to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - Retirement savings program. - Offerings vary by location.

• Lead end-to-end program management for complex technical operations initiatives including new product introductions, technology transfers, process validations, and facility fit assessments • Develop integrated program plans, critical path analyses, risk registers, and resource plans; proactively identify and escalate risks and issues • Own stage-gate processes and governance deliverables, ensuring milestones are met on time, within scope, and aligned to regulatory commitments • Coordinate cross-functional workstreams across Manufacturing, Process Development, Quality, Regulatory Affairs, Supply Chain, and Engineering • Partner with technical subject matter experts to translate scientific and process requirements into executable operational plans

Role Description The SOC Operations Lead will oversee 24x7x365 Security Operations Center (SOC) and Managed Detection & Response (MDR) operations supporting a large federal enterprise environment. The Lead will direct SOC analysts, incident responders, and MDR personnel responsible for security monitoring, alert triage, incident analysis, escalation, containment coordination, reporting, and continuous operational improvement. The ideal candidate possesses deep experience leading enterprise SOC operations supporting federal agencies, including SIEM operations, endpoint detection and response (EDR), cloud security monitoring, incident coordination, and executive cyber reporting. Key Responsibilities - Lead enterprise SOC and MDR operations supporting on-premises and cloud environments. - Oversee 24x7 monitoring, detection, triage, and escalation activities. - Direct operational workflows for: - SIEM monitoring, - alert management, - incident coordination, - case management, - and operational reporting. - Manage analyst teams supporting: - Splunk, - Microsoft Sentinel, - CrowdStrike, - Sysmon, - Windows event logging, - and cloud telemetry platforms. - Develop and maintain SOC SOPs, playbooks, runbooks, escalation matrices, and reporting procedures. - Lead operational metrics reporting including: - MTTD, - MTTR, - false positive rates, - automation effectiveness, - analyst productivity, - and incident impact assessments. - Coordinate closely with Threat Hunting, CTI, Detection Engineering, and Incident Response teams. - Brief executives and government leadership on significant incidents, operational trends, and emerging threats. - Support proposal development, oral presentations, staffing, and transition planning. Qualifications - 10+ years of cybersecurity operations experience. - 5+ years leading enterprise SOC or MDR environments. - Experience supporting federal civilian or DoD environments. - Experience managing large-scale SOC operations in environments exceeding: - 10,000+ users, - enterprise cloud environments, - and large SIEM deployments. - Experience with: - Splunk Enterprise Security, - Microsoft Sentinel, - CrowdStrike, - EDR/XDR platforms, - SOAR technologies, - and cloud security monitoring. - Deep understanding of: - MITRE ATT&CK, - incident response, - detection engineering, - and threat-informed defense. - Strong executive briefing and oral presentation skills. Preferred Certifications - CISSP - GCIA - GCIH - GMON - GSOC - Splunk Architect/Admin certifications - Microsoft Security certifications

Role Description We're looking for an Operations & Admin Manager to be the backbone of our internal operations. You'll own our project management system, keep our workflows tight, support our marketing execution, and eventually help us deliver operational audits for our clients, with full training from us. This is not a task-ticker role. We need someone who: - Sees what needs to happen before being told - Communicates without being chased - Genuinely loves building order out of chaos This role starts at 10 hours per week. As the business grows, so does this role. The right person needs to be open to increasing their hours over time. This is a long-term position with room to grow, not a short-term gap fill. What you'll be doing: - Owning and maintaining Asana and Airtable: tasks, owners, deadlines, always up to date - Creating and managing SOPs + Customer journeys with our training - Following up with leads and moving them through our pipeline - Supporting marketing execution: social media scheduling and email campaigns - Capturing action items from team and client calls - Preparing monthly status updates and presentations for the CEO - Onboarding new team members - With training, supporting operational audits for our clients - Project and Team management - Ad hoc admin support Qualifications - 3+ years in operations, admin, or project coordination, ideally in a digital agency or online service business - Fluent in English: written, spoken, and comfortable on camera - Hands-on email marketing experience (built and sent campaigns, not just theory) - Experience with a CRM: Dubsado, ActiveCampaign, or similar - Proven track record of long-term commitment; roles held for 12+ months - Available during AEST business hours (required) - Proactive communication; flag problems before they become problems - Highly organised: manage own workload without being chased - Comfortable working independently with minimal supervision Requirements - Proactive, consistent communication - Respond to Slack messages within a few hours during agreed working hours/same day at minimum - If stuck or behind, flag it before it becomes a problem - Come to the weekly meeting prepared with a status update on all active projects - If needing to step away or reduce hours, communicate early - No radio silence; follow up once if no response is received Benefits - Flexible remote work with real autonomy - A growing business, your role grows with it - Training in our methodology and client audit process - A small team that respects your time and your work