Role Description We're looking for an Operations & Admin Manager to be the backbone of our internal operations. You'll own our project management system, keep our workflows tight, support our marketing execution, and eventually help us deliver operational audits for our clients, with full training from us. This is not a task-ticker role. We need someone who: - Sees what needs to happen before being told - Communicates without being chased - Genuinely loves building order out of chaos This role starts at 10 hours per week. As the business grows, so does this role. The right person needs to be open to increasing their hours over time. This is a long-term position with room to grow, not a short-term gap fill. What you'll be doing: - Owning and maintaining Asana and Airtable: tasks, owners, deadlines, always up to date - Creating and managing SOPs + Customer journeys with our training - Following up with leads and moving them through our pipeline - Supporting marketing execution: social media scheduling and email campaigns - Capturing action items from team and client calls - Preparing monthly status updates and presentations for the CEO - Onboarding new team members - With training, supporting operational audits for our clients - Project and Team management - Ad hoc admin support Qualifications - 3+ years in operations, admin, or project coordination, ideally in a digital agency or online service business - Fluent in English: written, spoken, and comfortable on camera - Hands-on email marketing experience (built and sent campaigns, not just theory) - Experience with a CRM: Dubsado, ActiveCampaign, or similar - Proven track record of long-term commitment; roles held for 12+ months - Available during AEST business hours (required) - Proactive communication; flag problems before they become problems - Highly organised: manage own workload without being chased - Comfortable working independently with minimal supervision Requirements - Proactive, consistent communication - Respond to Slack messages within a few hours during agreed working hours/same day at minimum - If stuck or behind, flag it before it becomes a problem - Come to the weekly meeting prepared with a status update on all active projects - If needing to step away or reduce hours, communicate early - No radio silence; follow up once if no response is received Benefits - Flexible remote work with real autonomy - A growing business, your role grows with it - Training in our methodology and client audit process - A small team that respects your time and your work

Role Description This role is ideal for someone who enjoys taking ownership and making things work better over time. You’ll help bring clarity to complexity, connect teams, and build systems that scale. If you’re motivated by solving meaningful problems and seeing the impact of your work, you’ll find this role really rewarding. Position Summary: The Data Operations Manager plays a pivotal role in optimizing and scaling JETNET’s data-gathering engine. Acting as the operational backbone of the Data & Research Department, this role ensures that systems, tools, and processes are seamlessly integrated, measurable, and continuously improving. You’ll serve as the key bridge between Research Teams and Engineering Teams, translating operational needs into technical solutions while driving efficiency, visibility, and performance across both manual and automated data workflows. Key Responsibilities: - Lead and evolve the division’s tooling ecosystem, including platforms supporting research and data ingestion workflows - Manage vendor relationships, including renewals, contracts, and roadmap alignment - Define and track KPIs such as ingestion rates, throughput, QA accuracy, and data freshness - Build and maintain dashboards to provide actionable insights and leadership visibility - Partner with Engineering to integrate systems and reduce manual processes - Act as the primary liaison between Data & Research and Engineering teams - Drive change management initiatives, including tool rollouts, training, and adoption strategies - Translate business and operational needs into clear technical requirements and specifications - Monitor system health, identify risks, and ensure operational continuity - Continuously improve processes to enhance scalability and efficiency across the division Qualifications - 4+ years of experience in operations, systems management, revenue operations, or similar roles - Experience working in data-intensive or analytics-driven environments - Strong understanding of systems integration, APIs, and tooling ecosystems - Proven ability to define and operationalize metrics and performance reporting - Experience collaborating cross-functionally with Engineering and technical teams - Excellent problem-solving skills with a focus on process optimization - Strong communication skills with the ability to translate between technical and non-technical stakeholders - Experience with tools like Zendesk or similar workflow platforms is an asset - Highly organized with the ability to manage multiple priorities and projects - Bachelor’s degree in Business, Information Systems, Operations, or related field (or equivalent experience) Requirements - Location: Remote USA - Open to applicants based in the USA with current legal authorization to work without sponsorship. Salary $85,000 - $105,000 Benefits - Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home. - Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance. - Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact. Company Description At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry. Ready to take flight with us? Apply today and become a part of the JETNET Team!

• Implement quality concepts throughout operational processes • Supervise records center/vault operations and delivery service • Maintain proper staffing and reach operational benchmarks • Work with Area Vice President and Director of Operations for quality improvement • Manage budget control and reporting • Maintain clean and efficient facilities • Oversee daily records center/vault operations and audits • Provide courteous customer service

• Review and set up medical record invoices for payment processing • Complete monthly Vendor AR Aging reconciliation • Post claims details for provider collection payments received • Verify Medical Records received and follow up to ensure all needs are met