Systems Lane

Role Description We're looking for an Operations & Admin Manager to be the backbone of our internal operations. You'll own our project management system, keep our workflows tight, support our marketing execution, and eventually help us deliver operational audits for our clients, with full training from us. This is not a task-ticker role. We need someone who: - Sees what needs to happen before being told - Communicates without being chased - Genuinely loves building order out of chaos This role starts at 10 hours per week. As the business grows, so does this role. The right person needs to be open to increasing their hours over time. This is a long-term position with room to grow, not a short-term gap fill. What you'll be doing: - Owning and maintaining Asana and Airtable: tasks, owners, deadlines, always up to date - Creating and managing SOPs + Customer journeys with our training - Following up with leads and moving them through our pipeline - Supporting marketing execution: social media scheduling and email campaigns - Capturing action items from team and client calls - Preparing monthly status updates and presentations for the CEO - Onboarding new team members - With training, supporting operational audits for our clients - Project and Team management - Ad hoc admin support Qualifications - 3+ years in operations, admin, or project coordination, ideally in a digital agency or online service business - Fluent in English: written, spoken, and comfortable on camera - Hands-on email marketing experience (built and sent campaigns, not just theory) - Experience with a CRM: Dubsado, ActiveCampaign, or similar - Proven track record of long-term commitment; roles held for 12+ months - Available during AEST business hours (required) - Proactive communication; flag problems before they become problems - Highly organised: manage own workload without being chased - Comfortable working independently with minimal supervision Requirements - Proactive, consistent communication - Respond to Slack messages within a few hours during agreed working hours/same day at minimum - If stuck or behind, flag it before it becomes a problem - Come to the weekly meeting prepared with a status update on all active projects - If needing to step away or reduce hours, communicate early - No radio silence; follow up once if no response is received Benefits - Flexible remote work with real autonomy - A growing business, your role grows with it - Training in our methodology and client audit process - A small team that respects your time and your work