El cemento perfecto para tu hogar y negocio.
Payment Operations Engineer
Location
Kenya
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Payment Operations Engineer
Cementos Inka
What you’ll be doing (i.e. job duties): - Be the first point of contact for all customer payment questions and issues across various communication channels - Investigate and resolve payment problems end-to-end, owning each case until closure - Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed - Manage customer tickets and communications using tools such as Zendesk and/or HubSpot - Keep customers informed with clear, proactive, timely updates on issues and resolutions - Identify recurring issues and help improve internal processes and documentation - Partner with internal teams on new payment features or launches
Job Requirements
- What we look for in you (i.e. job requirements):
- +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar
- Comfortable being client-facing and handling high-trust customer relationships
- Strong problem-solving skills and attention to detail
- Ability to own issues independently and drive them to resolution
- Excellent written and verbal communication in Portuguese and English
- Organized, calm under pressure, and able to manage multiple requests
- Experience using CRM and support tools (Zendesk, HubSpot, or similar)
- Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc..
- Must be a cross-functional collaborator with low ego
Benefits
- 🤠What we offer
- Competitive salary and equity compensation at a well-funded early-stage startup
- Fully remote first, with in-person international team offsites
- We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance
- We care about your goals — growth opportunities at the company, and a flexible budget for professional development
- Work-from-home stipend to optimize your setup
- Generous vacation policy and paid holidays
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