Cementos Inka

• Maintain existing, and develop and close net new customers for prospective B2B, B2B2B, and B2B2C customers • Your work will be crucial for refining and scaling our existing sales engine • Report directly to the Head of Sales and work closely with the CEO, collaborating with Engineering, Product, Legal, and Compliance teams on cross-functional initiatives • Leverage your existing deep network to identify, source, and close new revenue-generating customers • Collaborate with the Sales and Business Development team, ensuring a smooth handoff and alignment on high-value opportunities • Maintain accurate sales activity tracking in Sales systems • Strong negotiation and presentation skills, leveraging existing templates • Leverage feedback from prospects to refine the entire process

What you’ll be doing (i.e. job duties): - Be the first point of contact for all customer payment questions and issues across various communication channels - Investigate and resolve payment problems end-to-end, owning each case until closure - Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed - Manage customer tickets and communications using tools such as Zendesk and/or HubSpot - Keep customers informed with clear, proactive, timely updates on issues and resolutions - Identify recurring issues and help improve internal processes and documentation - Partner with internal teams on new payment features or launches

• Serve as the primary point of contact for all customer payment inquiries and issues across multiple communication channels • Investigate and resolve payment problems end-to-end, owning each case through to closure • Escalate and coordinate with Finance, Engineering, Compliance, or Product teams when required • Manage customer tickets and communications using tools such as Zendesk and/or HubSpot • Provide customers with clear, proactive, and timely updates on issues and resolutions • Identify recurring issues and contribute to improvements in internal processes and documentation • Partner with internal teams on new payment features or launches

• Maintain existing, and develop and close net new customers for prospective B2B, B2B2B, and B2B2C partners. • Your work will be crucial for refining and scaling our existing sales engine. • You will report directly to the Head of Sales, Business Development, and Finance, and work closely with the CEO. • Collaborate with the Engineering, Product, Legal, and Compliance teams on cross-functional initiatives. • Leverage your existing deep network to identify, source, and close new revenue-generating customers with global cross-border payment and USD account needs. • Collaborate with the Sales and Business Development team, ensuring a smooth handoff and alignment on high-value opportunities. • Always leaning on data to help justify your beliefs. • Maintain accurate sales activity tracking in Sales systems, ensuring the pipeline is well-documented and always up-to-date. • Strong negotiation and presentation skills, leveraging existing templates. • Leverage feedback from prospects to help refine the entire process.