Role Description We are looking for a proactive and customer‑focused Account Manager to manage and grow a portfolio of key accounts. In this role, you will be the primary point of contact for customers, responsible for driving revenue growth, building trusted long‑term relationships, and ensuring a high‑quality end‑to‑end customer experience. The ideal candidate is commercially minded, highly organized, and comfortable collaborating across teams to deliver tailored, scalable solutions that meet client needs and business goals. On a given day, an Account Manager you will: - Serve as the primary point of contact for assigned accounts, owning the full sales cycle from lead generation to quoting, closing, and follow‑up. - Achieve sales targets and budgets by growing existing accounts, developing new opportunities, and managing forecasts and reporting. - Build and maintain strong, long‑term customer relationships by understanding client needs, satisfaction levels, and delivering scalable, tailored solutions. - Coordinate closely with internal teams (Account Managers, Sales Support, License Support) to ensure high‑quality delivery, documentation, and timely cross‑department communication. - Manage account operations, including CRM/ERP usage, overdue payment follow‑ups, process compliance, and acting as backup for other Account Managers when needed. - Engage with clients, prospects, and partners both remotely and on‑site, dedicating significant time to collaboration with the License Support team and Microsoft business training initiatives. Qualifications - 5+ years of experience in sales, account management, or a related commercial role. - Experience working within an IT or technology‑driven environment, with exposure to cross‑cultural and diverse customer bases. - Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels. - Strong team player who collaborates effectively across departments. - Highly organized, with strong prioritization and time‑management skills. - Autonomous, confident, and assertive, with the ability to take ownership and drive results. - Stress‑resilient and comfortable working in a fast‑paced environment. - Creative thinker with the ability to think outside the box and propose innovative solutions. - Proactive, solution‑oriented mindset with strong problem‑solving skills. - Basic knowledge of project management principles and practices. Benefits - A competitive compensation package that grows with your impact. - Annual Performance and Salary Reviews to celebrate your progress. - Monthly Meal Vouchers to fuel your creativity. - Premium Private Health Coverage for you and your family. - Extra vacation days to recharge and explore. - Yearly training budget to master new skills. - Cutting-edge tech setup with optional upgrades to customize your gear. - Structured growth plans and regular progress check-ins. Please note that benefits may vary based on the location. Company Description MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies, and a deep technical expertise. Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You'll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration. We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : - Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. - Flexible working culture to support the balance you need in both work and life. - Parental leave programs. - Childcare and caregiving benefits. - A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. - A global, cross-functional mentoring program. - We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. - Comfortable presenting to all levels of management, including C-Level stakeholders. - Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. - Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. - Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. - Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. - Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. - Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. - Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. - Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. - Act as an escalation point for customer impacting business critical issues. Qualifications To be successful in this role, we need someone who has: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Excellent written and oral communication skills - Experience dealing with technical support teams - Fundamental understanding of ITSM in enterprise environments and global deployments - Comfortable interacting with all levels of management - Working knowledge of ITIL incident, problem and release management process and procedures - Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model - Broad technical understanding in a cloud software environment - Growth & collaborative mindset Nice to have: - ServiceNow platform knowledge or experience - Project Management capabilities and principles - Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Patient Account Representative Location: United States Job Description: Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan, we do more than deliver healthcare-we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve. This position is responsible for accurately billing patient accounts, ensuring timely claim submission and reimbursement from various third-party payers, ensuring proper account documentation in the organizations billing system, and pursuing follow-up efforts on aged accounts. This is a full-time remote position that will be required to come on-site for onboarding and equipment pick-up (2 DAYS ONLY). This is a full-time role working Monday-Friday from 8:00 AM - 4:30 PM PST. ESSENTIAL FUNCTIONS - Completes daily electronic billing file and submits insurance claims to third-party payers. - Reviews, evaluates, and forwards paper claims to payers that do not accept electronic claims or that require special handling. - Documents billing activity on the patient account; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leadership. - Answers multi-line phone quickly and courteously, answer patients/guarantors concerns/questions with regards to billing, payments, and adjustments. Transfer calls to other department personnel as appropriate. - Follows best practice to ensure timely follow-up on all accounts and verifies accurate reimbursement from payers. - Communicates directly with payers to follow up on outstanding claims and resolve payment variances, responds to payer inquires and concerns (i.e. "correspondence"), and works to develop and maintain positive relationships with payers. - Uses correct billing codes to ensure proper claim processing. Based on payer error reports, makes appropriate corrections to optimize the electronic and/or paper claims submission process. - Practices excellent customer service skills by answering patient and third-party payer questions and/or addressing billing concerns in a timely and professional manner. - Researches denials, correct and resubmit in a timely manner. Assists with formulating written appeals. - Assists with review and resolution of credit balances. - Maintains superior understanding of claims management, third-party payer guidelines, state and federal regulations, and all other functions of the job. - Assures accurate application of payments received and timely processing of refunds. - Follows department's documentation policy to ensure necessary information is documented in the patient's account. Uses canned and smart text as appropriate. - Maintains working knowledge of rules and regulations regarding patient status such as Medicare Secondary Payer, Advance Beneficiary Notices, and Important Message from Medicare, Notice of Privacy Practices, Patient Rights, Advance Directives and EMTALA. - Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. - Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. - Ensures self-compliance with organization policies and procedures, as well as labor agreements. - Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. - Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. - Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Director of Revenue Cycle and works closely with the department professionals and other healthcare professionals in order to provide high quality services to all customers. EDUCATION & EXPERIENCE - Education: - High school diploma or equivalent required. - Experience: - 1-2 years of customer service and/or business office experience preferred, ideally in medical setting. - Minimum one-year of successful, relevant experience in Hospital or Clinic billing. - Skills/Competencies: - Demonstrated knowledge and experience with third party payer guidelines, reimbursement, follow-up, and collections. - Demonstrated knowledge of claims review and analysis; ICD-10, CPT, and HCPCS coding; and medical terminology. - Demonstrates competency on equipment listed on department specific checklist. - Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. - Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. - Demonstrates competency in ability to care for customers/patients across the age continuum. - Bilingual (English/Spanish) preferred. PHYSICAL REQUIREMENTS - Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment). - Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.

• Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value • Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings • Develop regular Client Specific / tailored reporting aligned to the agreed business plan • Provide ongoing (monthly/quarterly) service updates to operations & suppliers • Responsible for network and client directed supplier’s performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions. • Partner with appropriate internal resources to ensure effective start up for new suppliers. • Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery. • Develop best practices to support client’s specific needs as well as ensuring continuous improvement • Ensure global consistency and application of client policy and processes • Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc • Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary. • Micromanage suppliers service recovery plan • Schedule and host monthly dashboard call with suppliers. Attend team huddles – provide supplier updates & market challenges. • Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team • Create client presentations & newsletters as needed and provide supplier results with historical information • Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps • Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and laisse with appropriate supplier or internal contact to resolve • Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements • Act as the client and Cartus advocate with local suppliers by effectively communicating both the client’s and Cartus’ philosophy and needs • Participate in monthly, quarterly and annual review of metrics with the client (as needed) • Participate in global calls as required with client contacts and/or client services • Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others. • Assist Director with budget planning, cost estimating, accruals and expense management • Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials. • Source appropriate suppliers to meet client needs • Lead client RFI’s and RFPs related to supply chain processes and suppliers • Travel 2 times per year for face-to-face meetings with client as needed