Title: Patient Account Representative Location: United States Job Description: Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan, we do more than deliver healthcare-we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve. This position is responsible for accurately billing patient accounts, ensuring timely claim submission and reimbursement from various third-party payers, ensuring proper account documentation in the organizations billing system, and pursuing follow-up efforts on aged accounts. This is a full-time remote position that will be required to come on-site for onboarding and equipment pick-up (2 DAYS ONLY). This is a full-time role working Monday-Friday from 8:00 AM - 4:30 PM PST. ESSENTIAL FUNCTIONS - Completes daily electronic billing file and submits insurance claims to third-party payers. - Reviews, evaluates, and forwards paper claims to payers that do not accept electronic claims or that require special handling. - Documents billing activity on the patient account; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leadership. - Answers multi-line phone quickly and courteously, answer patients/guarantors concerns/questions with regards to billing, payments, and adjustments. Transfer calls to other department personnel as appropriate. - Follows best practice to ensure timely follow-up on all accounts and verifies accurate reimbursement from payers. - Communicates directly with payers to follow up on outstanding claims and resolve payment variances, responds to payer inquires and concerns (i.e. "correspondence"), and works to develop and maintain positive relationships with payers. - Uses correct billing codes to ensure proper claim processing. Based on payer error reports, makes appropriate corrections to optimize the electronic and/or paper claims submission process. - Practices excellent customer service skills by answering patient and third-party payer questions and/or addressing billing concerns in a timely and professional manner. - Researches denials, correct and resubmit in a timely manner. Assists with formulating written appeals. - Assists with review and resolution of credit balances. - Maintains superior understanding of claims management, third-party payer guidelines, state and federal regulations, and all other functions of the job. - Assures accurate application of payments received and timely processing of refunds. - Follows department's documentation policy to ensure necessary information is documented in the patient's account. Uses canned and smart text as appropriate. - Maintains working knowledge of rules and regulations regarding patient status such as Medicare Secondary Payer, Advance Beneficiary Notices, and Important Message from Medicare, Notice of Privacy Practices, Patient Rights, Advance Directives and EMTALA. - Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. - Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. - Ensures self-compliance with organization policies and procedures, as well as labor agreements. - Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. - Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. - Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Director of Revenue Cycle and works closely with the department professionals and other healthcare professionals in order to provide high quality services to all customers. EDUCATION & EXPERIENCE - Education: - High school diploma or equivalent required. - Experience: - 1-2 years of customer service and/or business office experience preferred, ideally in medical setting. - Minimum one-year of successful, relevant experience in Hospital or Clinic billing. - Skills/Competencies: - Demonstrated knowledge and experience with third party payer guidelines, reimbursement, follow-up, and collections. - Demonstrated knowledge of claims review and analysis; ICD-10, CPT, and HCPCS coding; and medical terminology. - Demonstrates competency on equipment listed on department specific checklist. - Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. - Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. - Demonstrates competency in ability to care for customers/patients across the age continuum. - Bilingual (English/Spanish) preferred. PHYSICAL REQUIREMENTS - Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment). - Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.

• Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value • Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings • Develop regular Client Specific / tailored reporting aligned to the agreed business plan • Provide ongoing (monthly/quarterly) service updates to operations & suppliers • Responsible for network and client directed supplier’s performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions. • Partner with appropriate internal resources to ensure effective start up for new suppliers. • Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery. • Develop best practices to support client’s specific needs as well as ensuring continuous improvement • Ensure global consistency and application of client policy and processes • Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc • Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary. • Micromanage suppliers service recovery plan • Schedule and host monthly dashboard call with suppliers. Attend team huddles – provide supplier updates & market challenges. • Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team • Create client presentations & newsletters as needed and provide supplier results with historical information • Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps • Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and laisse with appropriate supplier or internal contact to resolve • Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements • Act as the client and Cartus advocate with local suppliers by effectively communicating both the client’s and Cartus’ philosophy and needs • Participate in monthly, quarterly and annual review of metrics with the client (as needed) • Participate in global calls as required with client contacts and/or client services • Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others. • Assist Director with budget planning, cost estimating, accruals and expense management • Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials. • Source appropriate suppliers to meet client needs • Lead client RFI’s and RFPs related to supply chain processes and suppliers • Travel 2 times per year for face-to-face meetings with client as needed

• Identify and develop new sales and business opportunities in the defense sector, including new markets, products and partnerships. • Act as the primary point of contact between the company and its defense customers to understand and meet their needs. • Conduct regular customer meetings to discuss ongoing projects, future requirements and potential new business opportunities. • Develop and implement strategic customer plans together with the Business Development Manager – Defense to achieve sales targets and expand market share. • Prepare and deliver persuasive presentations and proposals tailored to the individual needs of defense customers.

• Acquires new customers by meeting or exceeding goals for growth objectives via telephone/video and periodic sales calls and presentations • This interaction includes the entire sales cycle from prospecting, maintenance (minimum 12 months from first invoice), proposals, contracts, price increases, cancellations and contract renewals • Build relationships with new customers while growing the revenue and profits through service changes, cross-selling and price increases • Implement sales strategies to maximize revenue and profits through maintenance and penetration of all assigned customers • Resolve problems and coordinate customer needs with Operations and/or Customer Experience group • Works as liaison between customers and accounts payable department for collection of receivables when requested • Actively participate in Regional Sales Meetings and overall regional strategies • Sell in a highly consultative manner, with ability to articulate the company value-proposition and the benefits of working with Clean Earth brand over other traditional waste services companies and direct competition • Create presentations for key sales prospects • Coordinate the development of sales objectives, territory and account selling strategies and ensures their execution • Completes territory forecasts • Respond and implement all steps to win incoming leads matching the revenue value outlined for this role • Make daily calls on new prospects within territory geography, along with identifying leads via a variety of internet websites, networking, key vendors and peers within local and national organizations • Monitor and communicate sales performance against goals through approved performance metrics • This is a hunter role, but also include a short time period for farming new accounts (minimum of 12 months) to sell deeper and offer additional Clean Earth services • Perform other reasonably related tasks assigned by management.