• The ServiceNow Service Portal Developer is responsible for creating and updating mobile and web‑based sites and portals within the ServiceNow platform • This role partners closely with UX/UI designers and the platform team to build new Service Portal components—including portals, pages, and custom widgets—aligned with ServiceNow best practices.

• Support security efforts related to data and IT security for a Federal system • Monitor adherence to information security rules, standards and procedures through security governance • Assess security impacts on system modifications and technological advances • Review infrastructure, systems and applications to identify potential security weaknesses • Manage SDLC security requirements on new or enhanced systems, applications and infrastructure changes • Ensure that all information systems are functional and secure to protect information • Create and update Security Impact Assessments based on new product and product updates • Continuously monitor and refine ServiceNow Security Center

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommending and delivering solutions that meet customer needs • Prepare and execute workshops • Promote process standardization and efficiencies • Determine and document detailed requirements • Design process solutions • Provide advisory and Implementation services and solutions • Configuration of the platform and applications • Train, enable, and/or educate the client on the solution • Provide post go-live support

• Desenvolver e configurar soluções na plataforma ServiceNow, com foco no módulo CSM • Criar e manter Record Producers, Catálogo de Serviços e Workflows/Flows • Desenvolver e manter Business Rules, Script Includes, Client Scripts e UI Policies • Atuar na implementação e evolução de funcionalidades no Configurable Workspace • Desenvolver integrações utilizando APIs REST/SOAP • Realizar troubleshooting, correções de incidentes e melhorias contínuas • Trabalhar em conjunto com arquitetos e analistas na definição de soluções técnicas • Garantir a aplicação de boas práticas de desenvolvimento e governança na plataforma • Apoiar processos de testes, validação e deploy (Dev, QA, Prod) • Participar de code reviews e documentação técnica das soluções