Role Description The Operations Support Lead provides leadership and guidance to the Operations Support team, ensuring smooth daily operations, task delegation, and workflow management while supporting EnterSource products and services to customers, company affiliates, and company team members in a manner that aligns with the company culture, mission, vision, values, virtues, policies, and procedures while meeting safety and quality standards and delivering a top-level customer experience. The Operations Support Lead serves as the bridge between the Operations Support Coordinators and Supervisors, offering training, support, and problem resolution. Someone in this role will be expected to demonstrate skills such as attention to detail, willingness to learn, complete new tasks as needs change, a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads. - Oversee the daily activities of Operations Support Coordinators. - Assign and monitor workloads, ensuring timely completion of tasks. - Provide training, mentorship, and performance feedback to the team. - Serve as the escalation point for complex scheduling, customer, or field issues. - Ensure consistency in data entry, documentation standards, and communication protocols. - Collaborate with project managers, field supervisors, and other departments to align operational activities. - Maintain an understanding of Google Workspace applications. - Support the Supervisor with reporting, tracking KPIs, and continuous process improvement initiatives. - Assist with developing and updating standard operating procedures and process documentation. - Contribute to assignments and/or projects as they come up and as the business changes. Qualifications - Excellent customer service and written, verbal, and interpersonal communication skills. - Strong leadership, organizational, and decision-making abilities. - Possess telephone and email etiquette skills. - Ability to read and understand procedures, written documentation, and training materials. - Demonstrate respect for others, high ethical standards, and a strong work ethic emphasizing team commitment. - Strong organizational and time management skills. - Follow-through and the ability to multi-task and meet deadlines. - Ability to work under pressure and respond with urgency. - Ability to work independently and willing to research and suggest creative solutions. - Adapt to change and have the ability to prioritize. - Ability to learn quickly and grasp new instructions easily. - Strong computer navigation skills and knowledge of Google Workspace applications or Microsoft Office equivalent. - Ability to type 50 WPM. - Operate effectively in a dynamic and rapidly changing technology environment, paying close attention to details. - Maintain accurate records and reporting. - Maintain 811 certification credentials. - Ability to report to and operate out of an assigned office location or remotely based on company needs. - Willing to work flexible hours, including weekends, holidays, and overtime as needed. Work Environment The physical demands and work environment described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. It is largely a sedentary role with some walking and close vision requirements. The noise level in this work environment is usually moderate to quiet. The employee is regularly scheduled to work 40 hours a week and can be scheduled any day of the week, Monday through Sunday, 365 days a year, including holidays.

• Act as US/EU local safety office and FDA/EMA point of contact for safety reporting • Support the submission of all individual case safety reports to FDA/EMA, business partners (license partners) and vendors • Support interactions with business partners (license partners) and vendors for all case intake and processing activities. • Vendor oversight of all case intake processing activities and case quality including analysis and reporting of trends in quality measures. • Ensuring vendor compliance with approved processes and training requirements. • Audit & external inspection support • Manage multiple business partner relationships for case management • Monitor compliance regarding regulatory submissions and/or contractual wording for data exchange • Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness. • Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility

• Motivate, coach, and develop 8-10 professional individual contributors and supervisors who support the customer experience at Rover, including vendor management of outsourcing partners and leadership teams. • Identify areas of efficiency opportunity within the team and can recommend and implement changes as needed. • Partners with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs. • Manage queues of customer requests and tickets to agreed-upon service levels, and strive to raise the bar higher. • Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them. • Communicates with internal and external stakeholders effectively during escalations, support requests, and project execution. • Identifies emerging business problems related to their job function and presents them in a solutions-oriented format. • Act as a liaison between your team and cross-functional groups within the organization to successfully launch global alignment, continuous improvement, and new initiatives.

Role Description We are seeking an experienced Executive Protection professional to support the delivery of Crisis24 training programs while maintaining operational capability through Ready Team deployments. This is a dual-function role combining instructional delivery with operational tasking. The position sits within the Training Team, with responsibility for delivering high-quality training while contributing value through operational or training-related deployments. This role is designed for individuals who can operate credibly in both environments and maintain the standards expected of a Ready Team agent. Qualifications - 3+ years Executive Protection / Close Protection experience - Demonstratable experience in Training Instruction and delivery - Experience conducting advances and operating in dynamic environments - Prior instructional experience in EP, security, or related disciplines - Strong communication and professionalism - Valid driver’s license and passport - Ability to meet physical readiness and background screening requirements Requirements - Ability to perform core EP functions including body coverage, advances, and secure transportation - Maintain operational readiness and physical capability to respond to incidents - Ability to work irregular hours, travel frequently, and operate in fast-paced environments Benefits - Remote role with significant travel required (domestic and international) - All locations considered. East Coast (DC, Chicago, Maryland, Virginia) or San Francisco Bay Area preferred Company Description Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.