• Motivate, coach, and develop 8-10 professional individual contributors and supervisors who support the customer experience at Rover, including vendor management of outsourcing partners and leadership teams. • Identify areas of efficiency opportunity within the team and can recommend and implement changes as needed. • Partners with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs. • Manage queues of customer requests and tickets to agreed-upon service levels, and strive to raise the bar higher. • Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them. • Communicates with internal and external stakeholders effectively during escalations, support requests, and project execution. • Identifies emerging business problems related to their job function and presents them in a solutions-oriented format. • Act as a liaison between your team and cross-functional groups within the organization to successfully launch global alignment, continuous improvement, and new initiatives.

Role Description We are seeking an experienced Executive Protection professional to support the delivery of Crisis24 training programs while maintaining operational capability through Ready Team deployments. This is a dual-function role combining instructional delivery with operational tasking. The position sits within the Training Team, with responsibility for delivering high-quality training while contributing value through operational or training-related deployments. This role is designed for individuals who can operate credibly in both environments and maintain the standards expected of a Ready Team agent. Qualifications - 3+ years Executive Protection / Close Protection experience - Demonstratable experience in Training Instruction and delivery - Experience conducting advances and operating in dynamic environments - Prior instructional experience in EP, security, or related disciplines - Strong communication and professionalism - Valid driver’s license and passport - Ability to meet physical readiness and background screening requirements Requirements - Ability to perform core EP functions including body coverage, advances, and secure transportation - Maintain operational readiness and physical capability to respond to incidents - Ability to work irregular hours, travel frequently, and operate in fast-paced environments Benefits - Remote role with significant travel required (domestic and international) - All locations considered. East Coast (DC, Chicago, Maryland, Virginia) or San Francisco Bay Area preferred Company Description Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Role Description The Lead, Data Quality, Operations & Governance is a key people leader within the Data Center of Excellence (COE), responsible for the hands-on execution and continuous improvement of data quality, governance, and operational processes that support commercial data products across core domains such as HCP/HCO, affiliations, territories, alignments, sales performance, engagement, and customer master data. This role ensures that data feeding field reporting, targeting, and analytics is trusted, consistently defined, well documented, and fit for purpose. Reporting to the Head, Data Strategy, Quality & Governance COE, this role manages a team of three: Partner, Oncology Data Quality, Ops & Governance; Partner, Non-Oncology Data Quality, Ops & Governance; and Partner, Eligibility, Roster & TPA. The Lead provides direction, coaching, and prioritization for this team while partnering closely with Commercial Operations, Field Leadership, Analytics, and Digital/IT to operationalize data standards, controls, and monitoring across the commercial data lifecycle. The Lead, Data Quality, Operations & Governance focuses on both strategic execution and day-to-day operations, translating governance decisions into robust, scalable processes and ensuring their consistent adoption. Role and Responsibilities - Lead and develop a high-performing team of three partners, including goal setting, coaching, performance management, and workload prioritization. - Oversee data acquisition and onboarding activities by identifying, assessing, and validating new or updated internal and external data sources. - Act as a subject-matter expert on key commercial data assets and vendors, informing and tracking data-related budgets and contracts. - Lead and represent the Data COE in commercial data governance forums and working groups. - Maintain and evolve commercial data governance artifacts by defining and curating business definitions, metadata, data lineage, and role-based access. - Execute and enhance data quality processes across key commercial domains. - Implement and maintain recurring data quality monitoring, including rule execution, scorecards, and alerts. - Partner with the MDM function to operationalize survivorship rules, golden record governance, and stewardship workflows. - Coordinate issue triage and root-cause analysis across internal teams and vendors. - Oversee Eligibility, Roster, and Third-Party Access (TPA) data operations. - Contribute to the commercial data roadmap by providing operational and quality-focused input. - Collaborate with Digital/IT and the Platform COE to shape and test data enablement capabilities. - Drive process optimization and automation initiatives. - Provide transparent reporting on data quality health through dashboards, metrics, and regular updates. - Serve as a subject-matter and consultative partner to Field Ops leads. - Design and implement automated data quality validation processes. Qualifications - Bachelor’s degree - 7–10+ years of experience in commercial data quality, data operations, data governance, or related analytics/data management roles. - Prior experience leading or managing a small team. - Strong knowledge of commercial data domains. - Demonstrated experience executing or supporting data governance, data quality, or stewardship capabilities. - Hands-on experience with modern data platforms and data quality tools. - Familiarity with commercial data vendors and sources. - Exposure to automation and AI/ML approaches for enhancing data quality monitoring. - Strong analytical, problem-solving, and root-cause analysis skills. - Effective communication and stakeholder influence skills. Preferred Qualifications - Advanced degree in a relevant field such as Information Management, Data Science, Business, or a related discipline preferred. Location and Working Environment This position is based in Northbrook, Illinois. Remote work from anywhere in the US is available. Benefits - Medical, Dental and Vision Insurance - Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down - 401(k) match and annual company contribution - Company paid life insurance - Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions - Long Term Incentive Plan for eligible positions - Company fleet vehicle for eligible positions - Referral bonus program Salary Range $144,060 – 205,800 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)

• Lead onboarding of new affiliated practices, including operational transition and integration into the platform • Coordinate across internal teams (value-based care, technology, revenue cycle, clinical, and analytics) to ensure smooth implementation • Establish standardized onboarding processes, timelines and growth plans • Partner with affiliated practices to improve performance across key areas, including revenue cycle, patient access, and practice operations • Track and manage performance using defined KPIs and dashboards • Identify gaps and implement targeted improvement initiatives • Drive utilization of company services, including CVAUSA’s NSO products, revenue cycle management, care management programs, and ancillary services • Partner with practices to ensure services are effectively implemented and delivering measurable value • Monitor performance and ROI of deployed services • Serve as a primary point of contact for affiliate leadership, including physicians and administrators • Lead regular operating reviews and performance discussions • Build strong relationships and align stakeholders around shared goals • Work closely with innovation, business development, clinical leadership, operations and functional leaders to create a cohesive affiliate operation. • Provide feedback to improve platform offerings based on affiliate needs • Support development of scalable operating models across the network