Title: Solutions Consultant Location: USA Job Description: remote type Remote time type Full time job requisition id R-101646 We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the Manager, Solutions Consultant . This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer value and solution alignment by mapping business challenges to platform capabilities. This is a great opportunity for someone who thrives in a collaborative, fast-paced SaaS environment and enjoys working cross-functionally with teams like Sales, Account Management, and Customer Success. The ideal candidate brings strong skills in solution consulting, stakeholder communication, and problem-solving. What You'll Do: - Contribute to the detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans. Ensure prospect/client satisfaction with all project deliverables. - Work cross-functionally with Sales, Professional Services, Marketing, and Product Management to develop relevant use cases for prospective customers. - Articulate the value of Customer Success and the Gainsight Platform to prospects and customers, either onsite or via web-conference. - Conduct business and technical discovery to uncover requirements that need to be addressed via presentations and demonstrations. - Assist in the creation of technical account configuration documentation and technical statements of work. Prepare and provide client-facing technical follow-up calls and documentation. - Participate in weekly Solution Consulting and Product Management meetings to stay up to date on current technical concepts and future product enhancements. Attend all company provided Solution Consulting enablement sessions. - Develop industry-related thought leadership while demonstrating technical expertise during the sales cycle. - Create solution presentation storyboards and configure solutions environments that tell a story and are anchored in the value-based selling approach. - Respond to technical questions received via RFP and or RFI in an accurate and timely fashion. - Meet or exceed quarterly management objectives and revenue targets. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: - Minimum of 2 years experience in software consulting, pre-sales consulting, product management, or customer success - Experience in customer success management, account management, professional or renewal services. - Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives. - Ability to work autonomously while being effective within a highly driven organization. - Solid oral, written, presentation, and interpersonal communication skills. - Ability to present technical concepts to both technical and non-technical audiences. - Ability to work as part of a team to solve technical problems in varied departmental environments. - Intrinsically motivated with a strong work plan and self-development skills. Nice-to-have skills: - Knowledge of Salesforce or Gainsight architecture and data model, including integration methods such as REST APIs and ETL tools. - Knowledge of relational database concepts including specific knowledge of one of the following (MongoDB, RedShift) including expertise in SQL. - Analysis and design skills of moderate complexity - Knowledge in web application & scripting technologies, HTML, CSS, JavaScript, and SaaS applications. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. - The starting base salary range for this role is $80,000 – $90,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

• Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval • Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation • Advise on plant installation requirements, like power, electricity, compressors, transformers, etc. • Support CLC partners with equipment operation, process execution and maintenance training • Develop and implement the retreading quality process • Provide technical assistance to all Digital Solutions products with customers (Fleets and Dealers) • Help with installations, demonstrations and training • Implement and train on all tracking systems of each retreading tire into the retreading shop • Support CLC partners to train their plant personnel • Provide technical assistance to machine and process related problems • Ensure that every equipment manual is available

• Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval • Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation • Advise on plant installation requirements, like power, electricity, compressors, transformers, etc. • Partner on PMP for equipment and parts • Support CLC partners with equipment operation, process execution and maintenance training • Develop and implement the retreading quality process • Provide technical assistance to all Digital Solutions products with customers (Fleets and Dealers) • Help with installations, demonstrations and training • Consult on the equipment design, layout and installation to have the optimum retreading operation • Support CLC partners to train their plant personnel • Provide technical assistance to machine and process related problems • Ensure that every equipment manual is available

Role Description A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for our clients. You are the technical owner of customer implementations, ensuring every solution is scalable, secure, high-performance, and aligned with both business goals and our platform's capabilities. You'll spend your time turning messy real-world e-commerce problems into reliable AI-powered automations — designing flows, wiring up integrations, writing Python where the platform stops, prompting and evaluating LLMs, and continuously raising the bar on what our AI agents can resolve autonomously. Key Responsibilities - Solution Design & Implementation - Translate business requirements into scalable technical solutions on the DigitalGenius platform - Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases - Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.) - Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies - Technical Ownership (Post-Sales) - Lead new use case implementation projects - Ensure timely, high-quality launches with measurable automation impact - Troubleshoot complex technical challenges across systems, data, and AI behavior - Customer Collaboration - Partner with CSMs to align technical delivery with customer outcomes and ROI - Advise customers on best practices, scalability, AI strategy, and optimization - Support strategic expansions, new channels, and advanced use cases - Product Partnership - Provide structured feedback to Product based on what you see in real implementations - Identify feature and AI capability gaps and contribute to roadmap discussions - Participate in beta testing, model evaluations, and product validation initiatives - Optimization & Innovation - Continuously improve automation performance, resolution rates, and AI accuracy - Proactively identify opportunities for process improvements — both for customers and internally - Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices - Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better Qualifications - AI-first mindset. You're genuinely excited about LLMs and applied AI. - Automation / workflow mindset. You can translate business requirements into reliable flows. - Strong API + integration experience (building and debugging). - Python. Hands-on experience writing and shipping Python used by others. - Strong communication. You can explain technical concepts clearly to non-technical stakeholders. - Organization and project management. Strong organizational skills with the ability to manage workstreams. Preferred - Hands-on LLM experience. Prompting, classification, guardrails, evaluation, and tooling. - Low-code / workflow automation experience. Tools like Zapier, Make, Workato, etc. - E-commerce / OMS exposure (especially Shopify). - Customer service platforms. Zendesk, Salesforce Service Cloud, or similar. - SaaS delivery background. Implementations, solutions, or technical support in customer-facing environments. Benefits - Competitive Salary - Generous vacation time (25 days) - Environment to develop your skills without bureaucracy or red tape - Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 - Ongoing subscription to Mental Health Support Platform - Paid Claude subscription — because we want you using the best AI tools every day - Learning budget to invest in courses, books, conferences, and certifications