• The position of Yacht Insurance CSR at Newcoast is responsible for the development and servicing of new clients and existing client policies for Yacht, boat, and other insurance lines. • Work with Producer in developing business leads. • Assist in the marketing process, sending request to quotes to carriers. • Learning the carrier appetites and coverage options offered by carriers. • Document file with all communication. • Work with Producer to develop quotes by communication with carriers and referral sources or clients. • Create proposal and comparison. • Build and maintain strong positive relationships with existing clients. • Work with insurance advisors to solve customer issues to ensure 100% customer satisfaction. • Increase Newcoast’s reputation as the premier provider of marine insurance services. • Work closely with carriers, sales and management to maintain a high renewal retention rate and superior FANS scores.

• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner • Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers • Answers general inquiries from Consumers and/or HCPs • Works with third-party vendors to provide wholesale/distribution support to requesters • Navigates and provides assistance navigating commercial tools and sites • Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination) • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in the customer relationship management system (CRM) • Identifies and triages medical information inquiries to the appropriate department

• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner • Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers • Answers general inquiries from Consumers and/ or HCPs • Works with third-party vendors to provide wholesale/distribution support to requesters • Navigates and provides assistance navigating commercial tools and sites • Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service • Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination) • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in the customer relationship management system (CRM) • Contract support, liaison, and represents the face of the client • Identifies and triages medical information inquiries to the appropriate department • Utilization of standard content (ie. on-label information) • Utilization of standard content, FAQs, product monographs, or other client-approved responses to deliver non-scripted on-label information to callers • Identifies and completes the intake and reporting of potential Adverse Events and/or Product Quality Complaints • Provides information to HCOs/HCPs seeking to participate in Clinical Trials • Responds to Press Releases and other company news utilizing appropriate responses • Perform outbound contacts to provide commercial status updates and follow-up interactions as necessary • Provide information on customer ordering status • Respond and complete other duties requested • Potential for rotational shifts and after-hours coverage as needed

Role Description A growing team is seeking a professional and customer-focused Remote Call Centre Agent to manage client interactions, resolve queries efficiently, and provide exceptional service support. The successful candidate will play a key role in maintaining strong client relationships while working within CRM platforms such as Zoho and internal in-house systems. - Handle inbound and outbound client communication professionally and efficiently - Respond to customer queries via phone, email, and online channels - Accurately capture and update client information on Zoho CRM and in-house systems - Resolve customer concerns and escalate complex issues where necessary - Maintain detailed records of interactions and follow-up actions - Provide clients with accurate product, service, and account information - Meet daily performance and customer service targets - Collaborate remotely with internal teams to ensure smooth client support operations Qualifications - Previous experience in a call centre, customer service, or client support role - Strong verbal and written communication skills - Proficiency in Zoho CRM and confidence working with in-house systems - Excellent computer literacy and fast, accurate data capturing skills - Ability to multitask and manage client interactions professionally - Strong problem-solving and interpersonal skills - Reliable internet connection and suitable remote working environment - Ability to work independently and remain productive in a remote setting Benefits - Highly organised and detail-oriented - Professional telephone etiquette - Customer-focused mindset with a positive attitude - Adaptable and able to learn new systems quickly Employment Details - Position Type: Remote - Industry: Customer Service / Call Centre - Working Arrangement: Work from home