The MCS Group, Inc

• The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests. • Review call sheet on daily basis from Team Leader • Make phone calls to each provider to confirm our written request was received • Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol • Diary the next call for proper follow up activities • Assign the proper codes for status messages to client • Determine if a copy fee is required and arrange the preparation of the check • Inform Request Processing of any address changes to providers or clients • Keep Client Specialist informed of difficult Providers • Prepare excel spreadsheets as required by Providers

• Upload invoices and statements to electronic portals • Prepare and distribute past due invoices and reports • Research and respond to customer inquiries • Assist with customer account reconciliations • Respond to Information Requests according to company guidelines • Support monthly and quarterly audits • Serve as the liaison between the company and its clients