Role Description A growing team is seeking a professional and customer-focused Remote Call Centre Agent to manage client interactions, resolve queries efficiently, and provide exceptional service support. The successful candidate will play a key role in maintaining strong client relationships while working within CRM platforms such as Zoho and internal in-house systems. - Handle inbound and outbound client communication professionally and efficiently - Respond to customer queries via phone, email, and online channels - Accurately capture and update client information on Zoho CRM and in-house systems - Resolve customer concerns and escalate complex issues where necessary - Maintain detailed records of interactions and follow-up actions - Provide clients with accurate product, service, and account information - Meet daily performance and customer service targets - Collaborate remotely with internal teams to ensure smooth client support operations Qualifications - Previous experience in a call centre, customer service, or client support role - Strong verbal and written communication skills - Proficiency in Zoho CRM and confidence working with in-house systems - Excellent computer literacy and fast, accurate data capturing skills - Ability to multitask and manage client interactions professionally - Strong problem-solving and interpersonal skills - Reliable internet connection and suitable remote working environment - Ability to work independently and remain productive in a remote setting Benefits - Highly organised and detail-oriented - Professional telephone etiquette - Customer-focused mindset with a positive attitude - Adaptable and able to learn new systems quickly Employment Details - Position Type: Remote - Industry: Customer Service / Call Centre - Working Arrangement: Work from home

Role Description As a Customer Experience Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions. As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to: - Vendor Acquisition - Key Account Management - Marketing - Production - Fulfillment As a Customer Experience Representative, you will: - Respond to buyer inquiries in a timely and accurate manner via chat. - Identify the needs of buyers by asking relevant probing questions. - Attend course refreshers to ensure knowledge about the products and promotions is up to date. - Acknowledge and resolve buyer concerns and complaints. - Analyze and report product and promotion issues. - Update internal databases with information about product issues and valuable discussions with buyers. - Monitor buyer complaints and proactively initiate outbound chat to aid assistance. - Maintain a positive, empathetic, and professional attitude toward customers. - Ensure prime satisfaction of each buyer who reached out via chat. Qualifications - Minimum of 2 years experience in Customer Service in a BPO or Captive Environment - Above Average English Communication Skills, both verbal and written - Above Average Typing Speed - Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support) - Proficient in MS Word and Excel as well as Google Sheets - Excellent in Problem-Solving skills, Effective Listening, and Proactive - Ability to multitask, prioritize, and manage time effectively - Advantage if has background or exposure to SEA E-Commerce Market Benefits - Dynamic field with rapid replenishment cycles and tight fulfilment timelines. - Opportunities to work with leading international brands across various categories. - Access to advanced inhouse systems and automation processes. - Collaboration with local colleagues and support from a regional team. - Work on cutting-edge projects with the freedom to show entrepreneurial initiative. - Supportive culture that emphasizes collaboration, transparency, and learning. - Access to formal training and real-world experience for continuous growth. - Competitive compensation and generous benefits, including comprehensive insurance and ample leave.

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets