Role Description As a Customer Experience Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions. As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to: - Vendor Acquisition - Key Account Management - Marketing - Production - Fulfillment As a Customer Experience Representative, you will: - Respond to buyer inquiries in a timely and accurate manner via chat. - Identify the needs of buyers by asking relevant probing questions. - Attend course refreshers to ensure knowledge about the products and promotions is up to date. - Acknowledge and resolve buyer concerns and complaints. - Analyze and report product and promotion issues. - Update internal databases with information about product issues and valuable discussions with buyers. - Monitor buyer complaints and proactively initiate outbound chat to aid assistance. - Maintain a positive, empathetic, and professional attitude toward customers. - Ensure prime satisfaction of each buyer who reached out via chat. Qualifications - Minimum of 2 years experience in Customer Service in a BPO or Captive Environment - Above Average English Communication Skills, both verbal and written - Above Average Typing Speed - Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support) - Proficient in MS Word and Excel as well as Google Sheets - Excellent in Problem-Solving skills, Effective Listening, and Proactive - Ability to multitask, prioritize, and manage time effectively - Advantage if has background or exposure to SEA E-Commerce Market Benefits - Dynamic field with rapid replenishment cycles and tight fulfilment timelines. - Opportunities to work with leading international brands across various categories. - Access to advanced inhouse systems and automation processes. - Collaboration with local colleagues and support from a regional team. - Work on cutting-edge projects with the freedom to show entrepreneurial initiative. - Supportive culture that emphasizes collaboration, transparency, and learning. - Access to formal training and real-world experience for continuous growth. - Competitive compensation and generous benefits, including comprehensive insurance and ample leave.

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description Our customers run 24/7 operations across multiple countries. When support is needed on a Sunday or early hours on weekdays, you are the crucial first line of defense. As part of a dedicated 4-person Working Student cohort in Technical Customer Support, your team will fully own the 24-hour Sunday support cycle on a rotational basis. You will: - Monitor system health and check critical alerts. - Respond to customer inquiries. - Coordinate with our Field Engineers and Integration teams to prevent worst-case scenarios and keep our scanning solutions running. This is not just logging tickets. You will be actively fault-finding, interacting directly with customers, and taking on massive ownership in a fast-paced corporate environment. If you want a role where your weekend work makes a highly visible, critical difference to global operations, this is it. Shift Hours: This is a rotational shift position with a workload of 20 hours per week. Shifts are scheduled by the Operations Manager to ensure 24/7 coverage. Candidates must be available to work weekends and public holidays, as well as early morning shifts starting at 4:00 AM CET. Flexibility is essential to meet the operational needs of our global support team. Your Day-to-Day: - Take ownership of your rotational shifts (more focused on weekends and early hours of weekdays) to provide continuous, seamless 24-hour team coverage. - Proactively monitor the status and telemetry of globally installed units. - Investigate and triage any system alerts to prevent critical downtime or hardware quenching. - Interact with and answer customer inquiries using various mediums with a high standard of communication. - Solve issues independently using the provided knowledge base, or fault-find, document, and escalate complex issues. - Coordinate the finding of a solution with our developers and 3rd level teams. - Ensure the case is meticulously documented in our systems and the customer is constantly updated. Qualifications - Studying for a technical degree at a technical college or university. - A good base of technical knowledge to build upon. - Any customer support experience would be a plus. - Analytical, trouble-shooting mindset. - Comfortable following documented processes and writing clean notes. - Clear communicator in English; German, French or Spanish fluency are a plus. - Any customer support or software experience is beneficial. Requirements - Genuinely curious about technology. - Ability to stay calm when things go sideways. - Capability to explain a technical problem to someone who just wants it fixed, without the jargon. Benefits - 20 Days of Paid Leave: Take time to rest and recharge. - Remote Work Flexibility: Work from anywhere for up to 60 days each year. - Corporate Discounts: Enjoy exclusive discounts on a variety of products and services. - Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology. Company Description Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges. At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!