Promatch Recruitment

Role Description A growing team is seeking a professional and customer-focused Remote Call Centre Agent to manage client interactions, resolve queries efficiently, and provide exceptional service support. The successful candidate will play a key role in maintaining strong client relationships while working within CRM platforms such as Zoho and internal in-house systems. - Handle inbound and outbound client communication professionally and efficiently - Respond to customer queries via phone, email, and online channels - Accurately capture and update client information on Zoho CRM and in-house systems - Resolve customer concerns and escalate complex issues where necessary - Maintain detailed records of interactions and follow-up actions - Provide clients with accurate product, service, and account information - Meet daily performance and customer service targets - Collaborate remotely with internal teams to ensure smooth client support operations Qualifications - Previous experience in a call centre, customer service, or client support role - Strong verbal and written communication skills - Proficiency in Zoho CRM and confidence working with in-house systems - Excellent computer literacy and fast, accurate data capturing skills - Ability to multitask and manage client interactions professionally - Strong problem-solving and interpersonal skills - Reliable internet connection and suitable remote working environment - Ability to work independently and remain productive in a remote setting Benefits - Highly organised and detail-oriented - Professional telephone etiquette - Customer-focused mindset with a positive attitude - Adaptable and able to learn new systems quickly Employment Details - Position Type: Remote - Industry: Customer Service / Call Centre - Working Arrangement: Work from home

Role Description We are seeking a South African-qualified Chartered Accountant (CA(SA)) with 2–3 years of post-articles industry experience, ideally within the Financial Services or Banking sector (Not a deal breaker). This role is well-suited to a CA who thrives in a dynamic environment, is comfortable working independently, and can add immediate value within a fast-paced fintech ecosystem. This is a fully remote position. Key Responsibilities - Manage and maintain accurate financial accounting records in line with IFRS and internal controls. - Assist with month-end and year-end financial processes, reconciliations, and reporting. - Support regulatory and compliance reporting relevant to a global digital banking environment. - Partner with cross-functional teams (finance, product, risk) to ensure financial integrity across operations. - Participate in continuous improvement initiatives aimed at enhancing financial processes and systems. - Prepare management accounts, variance analysis, and ad-hoc financial reports. - Ensure timely and accurate delivery of all assigned accounting tasks within the contracted hours. Qualifications - CA(SA) qualification (required). - 2–3 years post-articles experience within Financial Services, Banking, FinTech, or similar preferred. - Strong knowledge of IFRS, financial controls, and industry best practices. - High level of proficiency with accounting systems and Excel. - Ability to work self-managed in a remote environment. - Excellent communication skills and attention to detail. - South African residency with ability to work full-time remote. Benefits - Work with an international digital bank at the forefront of innovation. - Fully remote, flexible environment with global exposure. - Market-related pay and potential for contract extension. - Opportunity to broaden your experience in a rapidly evolving fintech sector.