Role Description The Lead, Data Quality, Operations & Governance is a key people leader within the Data Center of Excellence (COE), responsible for the hands-on execution and continuous improvement of data quality, governance, and operational processes that support commercial data products across core domains such as HCP/HCO, affiliations, territories, alignments, sales performance, engagement, and customer master data. This role ensures that data feeding field reporting, targeting, and analytics is trusted, consistently defined, well documented, and fit for purpose. Reporting to the Head, Data Strategy, Quality & Governance COE, this role manages a team of three: Partner, Oncology Data Quality, Ops & Governance; Partner, Non-Oncology Data Quality, Ops & Governance; and Partner, Eligibility, Roster & TPA. The Lead provides direction, coaching, and prioritization for this team while partnering closely with Commercial Operations, Field Leadership, Analytics, and Digital/IT to operationalize data standards, controls, and monitoring across the commercial data lifecycle. The Lead, Data Quality, Operations & Governance focuses on both strategic execution and day-to-day operations, translating governance decisions into robust, scalable processes and ensuring their consistent adoption. Role and Responsibilities - Lead and develop a high-performing team of three partners, including goal setting, coaching, performance management, and workload prioritization. - Oversee data acquisition and onboarding activities by identifying, assessing, and validating new or updated internal and external data sources. - Act as a subject-matter expert on key commercial data assets and vendors, informing and tracking data-related budgets and contracts. - Lead and represent the Data COE in commercial data governance forums and working groups. - Maintain and evolve commercial data governance artifacts by defining and curating business definitions, metadata, data lineage, and role-based access. - Execute and enhance data quality processes across key commercial domains. - Implement and maintain recurring data quality monitoring, including rule execution, scorecards, and alerts. - Partner with the MDM function to operationalize survivorship rules, golden record governance, and stewardship workflows. - Coordinate issue triage and root-cause analysis across internal teams and vendors. - Oversee Eligibility, Roster, and Third-Party Access (TPA) data operations. - Contribute to the commercial data roadmap by providing operational and quality-focused input. - Collaborate with Digital/IT and the Platform COE to shape and test data enablement capabilities. - Drive process optimization and automation initiatives. - Provide transparent reporting on data quality health through dashboards, metrics, and regular updates. - Serve as a subject-matter and consultative partner to Field Ops leads. - Design and implement automated data quality validation processes. Qualifications - Bachelor’s degree - 7–10+ years of experience in commercial data quality, data operations, data governance, or related analytics/data management roles. - Prior experience leading or managing a small team. - Strong knowledge of commercial data domains. - Demonstrated experience executing or supporting data governance, data quality, or stewardship capabilities. - Hands-on experience with modern data platforms and data quality tools. - Familiarity with commercial data vendors and sources. - Exposure to automation and AI/ML approaches for enhancing data quality monitoring. - Strong analytical, problem-solving, and root-cause analysis skills. - Effective communication and stakeholder influence skills. Preferred Qualifications - Advanced degree in a relevant field such as Information Management, Data Science, Business, or a related discipline preferred. Location and Working Environment This position is based in Northbrook, Illinois. Remote work from anywhere in the US is available. Benefits - Medical, Dental and Vision Insurance - Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down - 401(k) match and annual company contribution - Company paid life insurance - Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions - Long Term Incentive Plan for eligible positions - Company fleet vehicle for eligible positions - Referral bonus program Salary Range $144,060 – 205,800 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)