• Manage professional and personal scheduling for the Chief Revenue Officer, including agendas, email, calls, travel arrangements, client management, and company logistics, while ensuring alignment with executive leadership priorities. • Coordinate complex scheduling and extensive calendar management, along with the flow of information to senior executives and the CEO’s office to maintain alignment on priorities, communications, and organizational initiatives. • Support executive leadership cadence by managing agendas, preparing materials, and driving follow-ups for leadership and executive committee meetings. • Manage, coordinate, and arrange senior executives’ travel and related activities, including hotel bookings, transportation, and logistics for internal and external meetings. • Lead coordination and logistics for executive offsites, sales kickoffs, leadership meetings, and large-scale external events, ensuring seamless execution. • Track executive action items, decisions, and cross-functional deliverables to ensure timely execution of business priorities while maintaining professionalism and strict confidentiality. • Perform other responsibilities as reasonably required in alignment with the purpose of the role.

- Conversion Rate Optimization - Run a continuous A/B testing program across landing pages, paywall, pricing page, signup flow, and checkout. - Partner with design and engineering to ship tests quickly and instrument them correctly. - Use heatmaps, session recordings, and funnel analytics to identify friction and prioritize tests. - Own pre-conversion KPIs: visitor-to-signup rate, signup-to-paid conversion, paywall conversion, and checkout completion. - Maintain a prioritized test backlog tied to revenue impact. - Upsell System (Free to Paid) - Build and optimize five behavioral email sequences tied to distinct user signals: ghost signups, unused credits, exhausted credits, partial feature adoption, and high-usage approaching limit. - Configure trigger logic in the ESP, working with engineering to ensure events fire correctly. - Write or direct copy for all upsell sequences. - Run ongoing A/B tests on subject lines, angle, timing, and CTAs. - Own upgrade conversion rate as a primary KPI. - Retention System (Paid User Engagement) - Build a 0-to-100 user Satisfaction Score combining usage, feature engagement, survey response, and login behavior. - Define and route the four retention segments (Champion, Engaged, At-Risk, Dormant) into distinct email sequences. - Deploy the full survey framework: onboarding NPS, quarterly NPS, feature feedback, re-engagement, and churn surveys. - Recalibrate segment thresholds quarterly. - Own monthly churn rate and retention KPIs. - Email and Testing Infrastructure - Lead ESP selection (Klaviyo, Customer.io, or comparable). - Own domain authentication (SPF, DKIM, DMARC) and deliverability. - Scope the event tracking pipeline (Segment or equivalent) with engineering. - Build a reusable template library and list hygiene workflows. - Build a unified performance dashboard covering CRO and lifecycle KPIs. - Acquisition Email (Collaborator, Not Owner) - Acquisition email sits with growth and paid marketing. You contribute strategic input on sequence structure - and copy, and flag handoff opportunities between acquisition and lifecycle. You do not own the broadcast - calendar or the paid acquisition list.

• Estruturar e otimizar o site institucional e as páginas de conversão da Clicksign, garantindo performance técnica e experiência do usuário de alto nível. • Mapear e eliminar pontos de fricção em jornadas digitais, landing pages, fluxos e formulários. • Planejar, executar e monitorar testes A/B e multivariados, com foco em aumento de conversão e geração de leads qualificados. • Propor hipóteses de melhoria com base em dados qualitativos (ex: mapas de calor, gravações de sessão, testes de usabilidade) e quantitativos (analytics, funis de conversão, eventos e cliques). • Configurar e acompanhar tags, rastreamentos e eventos no Google Tag Manager (GTM), assegurando a correta mensuração de interações e resultados. • Trabalhar em parceria com os times de Marketing, Produto, Design e Tecnologia, desde o planejamento até a implementação de ajustes e experimentos. • Acompanhar e reportar métricas-chave de performance (CVR, bounce rate, tempo de permanência, CPA, etc.), gerando relatórios com aprendizados e recomendações. • Manter um pipeline contínuo de experimentos, priorizando hipóteses com base em impacto e esforço técnico. • Garantir que os fluxos de conversão e o site institucional estejam alinhados com os objetivos de negócio e a experiência do cliente.

Role Description To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Clinical Trial Assistant for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy. - Interact with study Sponsors, investigational sites, vendors, and Everest functional groups to enable timely and high-quality operationalization of clinical trials in compliance with ICH-GCP and relevant local regulations. - Compile documentation for qualification of clinical sites. Support review of that documentation to ensure that those clinical sites comply with ICH-GCP and relevant local regulations. - Assist with preparation and submission of regulatory documents to responsible authorities and Institutional Review Boards/Ethics Committees. - Responsible for set-up, maintenance, and archival of studies in the Trial Master File (TMF) and Clinical Trial Management System (CTMS). - Establish, maintain, and archive files of essential documents from investigative sites and for inclusion in TMF. These files must be maintained in a fashion so that they are continuously available for inspection and completion for archive. - Assist with site identification, feasibility questionnaire development and distribution, and site selection. - Contribute to the development of Clinical Operations documents (i.e., Investigator Site File logs, newsletters, etc.) to facilitate the implementation and management of the clinical trial. - Collaborate with meeting planners and vendors to arrange for Investigator meetings, off-site client meetings (i.e., kick-off meetings), or internal departmental meetings. - Responsible for the shipment and tracking of trial documents (site binders, manuals, guides, etc.) and supplies, as needed. - Track monitoring plan compliance metrics (i.e., monitoring frequency and monitoring visit report submission/finalization). Issue reminders to monitoring team. - Distribute Suspected Unexpected Serious Adverse Reactions (SUSARs) to investigational sites and complete necessary tracking (acknowledgement of receipts, etc.). - Assist with the download of reports from Electronic Data Capture (EDC) systems and Interactive Web Response Systems (IWRS) to prepare summary of data for Project Managers/Clinical Trial Managers. - Maintain study portals, web sites, or newsletters. - Compile reports progress/status of investigational sites. - Assist with processing of vendor/site invoices and Investigator site payments. - Participate in the development and maintenance of and adhere to departmental Standard Operations Procedures (SOPs) and guidelines. - Collaborate with other team members to prepare, maintain, and complete training on study-specific and/or applicable Sponsor SOPs. - Support sites and internal Clinical Operations efforts to prepare for inspections and/or audits conducted either by Everest, Sponsors, or regulatory authorities. - Assist Clinical Operations team members with Requests for Proposals and other Clinical Operations tasks as needed. - Provide support for Clinical Operations and other functional areas as needed. Qualifications - Bachelor’s degree in Life Sciences or related field of study. - Excellent communication (both verbal and written) and computer skills. - Expert use of the Microsoft Office suite is essential. - Minimum of 1 year of experience in administrative support preferred. - Experience in managing and maintaining electronic TMFs. - Thorough knowledge of ICH-GCP guidelines and applicable regulations. - Ability to travel a maximum of 5% of working hours is required. Benefits - Robust benefits package to support your health, well-being, and growth. - Medical, dental, and vision coverage. - Life & AD&D insurance. - Short- and long-term disability. - Tuition reimbursement. - Fitness reimbursement. - Employee assistance program (EAP). - Pension plan. - Generous paid time off and sick leave. - Opportunity to earn a performance-based bonus.