• Estruturar e otimizar o site institucional e as páginas de conversão da Clicksign, garantindo performance técnica e experiência do usuário de alto nível. • Mapear e eliminar pontos de fricção em jornadas digitais, landing pages, fluxos e formulários. • Planejar, executar e monitorar testes A/B e multivariados, com foco em aumento de conversão e geração de leads qualificados. • Propor hipóteses de melhoria com base em dados qualitativos (ex: mapas de calor, gravações de sessão, testes de usabilidade) e quantitativos (analytics, funis de conversão, eventos e cliques). • Configurar e acompanhar tags, rastreamentos e eventos no Google Tag Manager (GTM), assegurando a correta mensuração de interações e resultados. • Trabalhar em parceria com os times de Marketing, Produto, Design e Tecnologia, desde o planejamento até a implementação de ajustes e experimentos. • Acompanhar e reportar métricas-chave de performance (CVR, bounce rate, tempo de permanência, CPA, etc.), gerando relatórios com aprendizados e recomendações. • Manter um pipeline contínuo de experimentos, priorizando hipóteses com base em impacto e esforço técnico. • Garantir que os fluxos de conversão e o site institucional estejam alinhados com os objetivos de negócio e a experiência do cliente.

Role Description To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Clinical Trial Assistant for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy. - Interact with study Sponsors, investigational sites, vendors, and Everest functional groups to enable timely and high-quality operationalization of clinical trials in compliance with ICH-GCP and relevant local regulations. - Compile documentation for qualification of clinical sites. Support review of that documentation to ensure that those clinical sites comply with ICH-GCP and relevant local regulations. - Assist with preparation and submission of regulatory documents to responsible authorities and Institutional Review Boards/Ethics Committees. - Responsible for set-up, maintenance, and archival of studies in the Trial Master File (TMF) and Clinical Trial Management System (CTMS). - Establish, maintain, and archive files of essential documents from investigative sites and for inclusion in TMF. These files must be maintained in a fashion so that they are continuously available for inspection and completion for archive. - Assist with site identification, feasibility questionnaire development and distribution, and site selection. - Contribute to the development of Clinical Operations documents (i.e., Investigator Site File logs, newsletters, etc.) to facilitate the implementation and management of the clinical trial. - Collaborate with meeting planners and vendors to arrange for Investigator meetings, off-site client meetings (i.e., kick-off meetings), or internal departmental meetings. - Responsible for the shipment and tracking of trial documents (site binders, manuals, guides, etc.) and supplies, as needed. - Track monitoring plan compliance metrics (i.e., monitoring frequency and monitoring visit report submission/finalization). Issue reminders to monitoring team. - Distribute Suspected Unexpected Serious Adverse Reactions (SUSARs) to investigational sites and complete necessary tracking (acknowledgement of receipts, etc.). - Assist with the download of reports from Electronic Data Capture (EDC) systems and Interactive Web Response Systems (IWRS) to prepare summary of data for Project Managers/Clinical Trial Managers. - Maintain study portals, web sites, or newsletters. - Compile reports progress/status of investigational sites. - Assist with processing of vendor/site invoices and Investigator site payments. - Participate in the development and maintenance of and adhere to departmental Standard Operations Procedures (SOPs) and guidelines. - Collaborate with other team members to prepare, maintain, and complete training on study-specific and/or applicable Sponsor SOPs. - Support sites and internal Clinical Operations efforts to prepare for inspections and/or audits conducted either by Everest, Sponsors, or regulatory authorities. - Assist Clinical Operations team members with Requests for Proposals and other Clinical Operations tasks as needed. - Provide support for Clinical Operations and other functional areas as needed. Qualifications - Bachelor’s degree in Life Sciences or related field of study. - Excellent communication (both verbal and written) and computer skills. - Expert use of the Microsoft Office suite is essential. - Minimum of 1 year of experience in administrative support preferred. - Experience in managing and maintaining electronic TMFs. - Thorough knowledge of ICH-GCP guidelines and applicable regulations. - Ability to travel a maximum of 5% of working hours is required. Benefits - Robust benefits package to support your health, well-being, and growth. - Medical, dental, and vision coverage. - Life & AD&D insurance. - Short- and long-term disability. - Tuition reimbursement. - Fitness reimbursement. - Employee assistance program (EAP). - Pension plan. - Generous paid time off and sick leave. - Opportunity to earn a performance-based bonus.

Role Description Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian Speaking Professionals to join our team in Greece. This role provides paid relocation along with free accommodation, making your move smooth and comfortable. We are searching for dedicated individuals eager to deliver exceptional service and thrive in a dynamic international work environment. - Provide high-quality customer support in Croatian, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Croatian (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

• Support Clinical Operations to ensure studies are completed, on time, within budget and in compliance with SOPs, FDA regulations and ICH/GCP guidelines. • Archive and organize clinical trial master file documents, including clinical study site documents, generate filing indexes and maintain currents lists of correspondence. • Assist in preparation of documents including regulatory document templates, study binders, study communications and presentations. • Manage clinical, regulatory, and study-related essential documents such as study protocols, Informed Consent Forms, etc. • Assist with all aspects of initial study drug release including regulatory packet review and study-drug release. • Assist in the preparation and development of study-specific training materials. • Participate in the planning of investigator meetings. • Interact with sites as needed to respond to issues. • Handle incoming and outgoing shipments, as needed. • Monitor and track monitoring visit reports. • Collect enrollment updates and reports on a weekly basis. • Assist PM with set up and preparation of project meetings.