- Conversion Rate Optimization - Run a continuous A/B testing program across landing pages, paywall, pricing page, signup flow, and checkout. - Partner with design and engineering to ship tests quickly and instrument them correctly. - Use heatmaps, session recordings, and funnel analytics to identify friction and prioritize tests. - Own pre-conversion KPIs: visitor-to-signup rate, signup-to-paid conversion, paywall conversion, and checkout completion. - Maintain a prioritized test backlog tied to revenue impact. - Upsell System (Free to Paid) - Build and optimize five behavioral email sequences tied to distinct user signals: ghost signups, unused credits, exhausted credits, partial feature adoption, and high-usage approaching limit. - Configure trigger logic in the ESP, working with engineering to ensure events fire correctly. - Write or direct copy for all upsell sequences. - Run ongoing A/B tests on subject lines, angle, timing, and CTAs. - Own upgrade conversion rate as a primary KPI. - Retention System (Paid User Engagement) - Build a 0-to-100 user Satisfaction Score combining usage, feature engagement, survey response, and login behavior. - Define and route the four retention segments (Champion, Engaged, At-Risk, Dormant) into distinct email sequences. - Deploy the full survey framework: onboarding NPS, quarterly NPS, feature feedback, re-engagement, and churn surveys. - Recalibrate segment thresholds quarterly. - Own monthly churn rate and retention KPIs. - Email and Testing Infrastructure - Lead ESP selection (Klaviyo, Customer.io, or comparable). - Own domain authentication (SPF, DKIM, DMARC) and deliverability. - Scope the event tracking pipeline (Segment or equivalent) with engineering. - Build a reusable template library and list hygiene workflows. - Build a unified performance dashboard covering CRO and lifecycle KPIs. - Acquisition Email (Collaborator, Not Owner) - Acquisition email sits with growth and paid marketing. You contribute strategic input on sequence structure - and copy, and flag handoff opportunities between acquisition and lifecycle. You do not own the broadcast - calendar or the paid acquisition list.

• Estruturar e otimizar o site institucional e as páginas de conversão da Clicksign, garantindo performance técnica e experiência do usuário de alto nível. • Mapear e eliminar pontos de fricção em jornadas digitais, landing pages, fluxos e formulários. • Planejar, executar e monitorar testes A/B e multivariados, com foco em aumento de conversão e geração de leads qualificados. • Propor hipóteses de melhoria com base em dados qualitativos (ex: mapas de calor, gravações de sessão, testes de usabilidade) e quantitativos (analytics, funis de conversão, eventos e cliques). • Configurar e acompanhar tags, rastreamentos e eventos no Google Tag Manager (GTM), assegurando a correta mensuração de interações e resultados. • Trabalhar em parceria com os times de Marketing, Produto, Design e Tecnologia, desde o planejamento até a implementação de ajustes e experimentos. • Acompanhar e reportar métricas-chave de performance (CVR, bounce rate, tempo de permanência, CPA, etc.), gerando relatórios com aprendizados e recomendações. • Manter um pipeline contínuo de experimentos, priorizando hipóteses com base em impacto e esforço técnico. • Garantir que os fluxos de conversão e o site institucional estejam alinhados com os objetivos de negócio e a experiência do cliente.

Role Description To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Clinical Trial Assistant for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy. - Interact with study Sponsors, investigational sites, vendors, and Everest functional groups to enable timely and high-quality operationalization of clinical trials in compliance with ICH-GCP and relevant local regulations. - Compile documentation for qualification of clinical sites. Support review of that documentation to ensure that those clinical sites comply with ICH-GCP and relevant local regulations. - Assist with preparation and submission of regulatory documents to responsible authorities and Institutional Review Boards/Ethics Committees. - Responsible for set-up, maintenance, and archival of studies in the Trial Master File (TMF) and Clinical Trial Management System (CTMS). - Establish, maintain, and archive files of essential documents from investigative sites and for inclusion in TMF. These files must be maintained in a fashion so that they are continuously available for inspection and completion for archive. - Assist with site identification, feasibility questionnaire development and distribution, and site selection. - Contribute to the development of Clinical Operations documents (i.e., Investigator Site File logs, newsletters, etc.) to facilitate the implementation and management of the clinical trial. - Collaborate with meeting planners and vendors to arrange for Investigator meetings, off-site client meetings (i.e., kick-off meetings), or internal departmental meetings. - Responsible for the shipment and tracking of trial documents (site binders, manuals, guides, etc.) and supplies, as needed. - Track monitoring plan compliance metrics (i.e., monitoring frequency and monitoring visit report submission/finalization). Issue reminders to monitoring team. - Distribute Suspected Unexpected Serious Adverse Reactions (SUSARs) to investigational sites and complete necessary tracking (acknowledgement of receipts, etc.). - Assist with the download of reports from Electronic Data Capture (EDC) systems and Interactive Web Response Systems (IWRS) to prepare summary of data for Project Managers/Clinical Trial Managers. - Maintain study portals, web sites, or newsletters. - Compile reports progress/status of investigational sites. - Assist with processing of vendor/site invoices and Investigator site payments. - Participate in the development and maintenance of and adhere to departmental Standard Operations Procedures (SOPs) and guidelines. - Collaborate with other team members to prepare, maintain, and complete training on study-specific and/or applicable Sponsor SOPs. - Support sites and internal Clinical Operations efforts to prepare for inspections and/or audits conducted either by Everest, Sponsors, or regulatory authorities. - Assist Clinical Operations team members with Requests for Proposals and other Clinical Operations tasks as needed. - Provide support for Clinical Operations and other functional areas as needed. Qualifications - Bachelor’s degree in Life Sciences or related field of study. - Excellent communication (both verbal and written) and computer skills. - Expert use of the Microsoft Office suite is essential. - Minimum of 1 year of experience in administrative support preferred. - Experience in managing and maintaining electronic TMFs. - Thorough knowledge of ICH-GCP guidelines and applicable regulations. - Ability to travel a maximum of 5% of working hours is required. Benefits - Robust benefits package to support your health, well-being, and growth. - Medical, dental, and vision coverage. - Life & AD&D insurance. - Short- and long-term disability. - Tuition reimbursement. - Fitness reimbursement. - Employee assistance program (EAP). - Pension plan. - Generous paid time off and sick leave. - Opportunity to earn a performance-based bonus.

Role Description Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian Speaking Professionals to join our team in Greece. This role provides paid relocation along with free accommodation, making your move smooth and comfortable. We are searching for dedicated individuals eager to deliver exceptional service and thrive in a dynamic international work environment. - Provide high-quality customer support in Croatian, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Croatian (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description