Merchant CX Operations Manager

Location

South Korea

Posted

21 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Merchant CX Operations Manager

Coupang

Role Description 머천트 서포트 센터 이슈 대응 및 모니터링 - VOC 데이터 기반으로 고객의 문제를 정의하여 특정하고 개선 계획을 수립 - 유관 부서와의 협업을 통한 이슈 해결 및 정책/프로세스 정립 Qualifications - VOC 데이터 기반으로 문제를 정의 및 분석하고 해결까지 이어갈 수 있는 역량과 경험을 보유한 분 - 다양한 이해관계자와 원활하게 협업 및 커뮤니케이션이 가능한 분 Requirements - SQL, Power BI 등의 Tool 활용이 가능하신 분 - 커머스 및 플랫폼 회사에서 고객의 문제를 정의하고 해결한 구체적인 경험 보유하신 분 Application Process - 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 - 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. - 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. Notes - 본 공고는 모집 완료 시 조기 마감될 수 있습니다. - 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. - 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. - 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. - 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. - 고용형태는 정규직으로 수습기간 12주를 포함합니다.

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