• Provide the highest level of personalized service to financial advisors by maintaining consistent and satisfactory relationships that help increase sales, retention, and market share. • Work with assigned advisors to process and monitor new business submissions, answer post-sale questions, and manage issues through to resolution. • Complete suitability review for annuity applications using system tool and set criteria for making decisions. • Organize and prioritize workload to ensure case is processed, issued, and placed in a timely manner while managing agent expectations. • Answer inbound calls and emails from advisors and field offices; provide superior service that demonstrate ownership, follow-through, and a positive tone. • Communicate and correspond via phone and email with agents to obtain supplemental information, to explain requirements and to keep updated on pending business. • Proactively provide updated information regarding status of contract, outstanding requirements, and transaction explanations. • Use critical thinking skills to address unusual situations; escalate concerns and/or complex cases as necessary. • Process transactions; meet speed of service and quality goals for each task function. • Interact with teams across functional areas to facilitate timely responses to actions pending. • Follow up with agents on policy delivery requirements to ensure policy is placed within specified timeframes. • Provide information on a variety of complex agent service issues requiring knowledge of insurance products and transactions with a focus on agent satisfaction, quality, and efficiency. • Consult with other departments as necessary.

Role Description Working as the Global Category Manager at ABB Installation Products, you will be a key team member of the procurement & logistics team to enable achieving business targets. The Global Category Manager will lead the Electrical and Electronics category with a global annual spend of approx. $70 million. The ideal candidate for this position would be able to work a hybrid schedule from either Atlanta, GA or Hackettstown, NJ, but this position is also open to remote candidates located in the US (#LI-Remote). - Establish and drive category strategies that enable the achievement of Key Performance Indicators for the Electrical & Electronic parts category (annual spend approx. $70M) collaborating with cross functional groups such as R&D / Engineering, Product Management and Manufacturing. - Lead the de-risking of supply chain for managed categories by developing strategies / initiatives to qualify alternate sources and break sole / single source dependencies, addressing any geopolitical, financial, and other risks as applicable. - Lead projects utilizing ABB Stage Gate framework to improve competitiveness in the supply base. - Develop new sources leveraging Best Cost Country footprints. - Negotiate and establish frame agreements with suppliers to optimize cost, quality, service, and inventory levels while obtaining the best terms & conditions for ABB. - Partner with Supplier Quality to drive improvement in quality metrics while engaging actively in various project milestones (First Article Inspection - FAI, PPAP etc.). Qualifications - Bachelor's degree (Master’s Degree is highly preferred) in technical, supply chain management or business field. - Minimum of 8 years’ experience in sourcing / supply chain / procurement (within which a minimum of 5 years should be in areas of category management, negotiations, and procurement). - Proficiency with software applications such as MS-Office (e.g., Excel, Word, PowerPoint etc.), Power BI, SAP Ariba along with strong data management and analytical skills. - A collaborative, solution-focused approach with strong written and verbal communication skills. - Advanced project management skills with the ability to influence change across global operations. - Candidates must already have a work authorization that would permit them to work for ABB in the US. Requirements - Work authorization to permit employment in the US. Benefits - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus. - Vision benefit. - Company paid life insurance (2X base pay). - Company paid AD&D (1X base pay). - Voluntary life and AD&D – 100% employee paid up to maximums. - Short Term Disability – up to 26 weeks – Company paid. - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance). - Parental Leave – up to 6 weeks. - Employee Assistance Program. - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption. - Employee discount program. - 401k Savings Plan with Company Contributions. - Employee Stock Acquisition Plan (ESAP). - ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. The Systems Manager will lead and oversee system operations, application environments, and service management for a large-scale Medicaid Management Information System (MMIS) program. The role involves close collaboration with district stakeholders, vendors, infrastructure teams, architects, and database administrators. The candidate will be accountable for system health, operational readiness, and service performance, ensuring all service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. - Act as the primary point of contact between the district and external vendors for contract compliance and project execution. - Manage system-related activities and proactively identify, report, and mitigate project risks. - Ensure the successful build-out, configuration, and deployment of system applications across all environments (Development, SIT, UAT, Training, Production). - Oversee application installation, configuration, and verification through smoke testing. - Coordinate with stakeholders to develop ongoing Operations and Maintenance strategies. - Collaborate with the infrastructure team to ensure system performance aligns with SLA/KPI targets. - Partner with DBAs and architects to validate system configurations and database integrity. - Direct DBA teams, assign priorities, and manage day-to-day operations related to system databases. - Own and enforce service management processes, including Incident, Problem, Change Management, and Major Incident Management (MIM). - Ensure clear escalation paths are followed from L1 through L5 with no gaps in accountability. - Drive system observability and enable early issue detection and rapid response capabilities. - Serve on the Account Leadership Team and participate in the Change Advisory Board (CAB). - Assess operational readiness of all changes and exercise the authority to halt changes if needed. - Maintain and enforce a comprehensive system/service ownership map, assigning clear primary and secondary owners. - Lead efforts in root cause analysis (RCA) and ensure permanent corrective actions are implemented. - Maintain close working relationships with GWT Tech Stack stakeholders, including CDL, Architects, IDLs, and ASOs. - Ensure adherence to GWT tools, solutions, and service standards. - Manage budgeted hours for system management and environment setups. - Oversee business automation with the operations team, including nightly batch cycles. - Represent system operations in client-facing discussions and serve as a backup to other System Managers as needed. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. (Master’s or PMP preferred) - 10+ years of experience in systems management, or IT operation roles. Experience working in public sector or Medicaid environments. - Hands-on experience with large-scale enterprise systems (preferably MMIS or similar healthcare platforms). - Strong understanding of system observability and proactive monitoring tools. - Proven experience with ITSM, ITIL practices and strong understanding of service management frameworks. ITIL v4 Certification or equivalent. - 5+ years in technical and service delivery leadership roles. Requirements - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Opportunities to travel through your work (0-10%). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Company provided computer for work use. - This is a remote position. For all remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited. - The hiring process for this position requires 3-4 video interviews. This requires you to have a video-enabled device to join a live MS Teams meeting. Also, you will only be contacted if you are selected for an interview and due to application volume, there may be no update that will be available between interviews. - We will accept applications for this position until June 8, 2026. Benefits - The pay range for this position is $87,300 - $124,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.

Role Description Are you ready to dive into the exciting world of Congress planning? At BCD Meetings & Events, you'll work alongside a talented team dedicated to securing the best hotel experiences for our clients' events. We pride ourselves on our fun and collaborative culture while delivering outstanding results globally. If you love multitasking and working with people, we want to hear from you! You’re Good At - Securing and negotiating hotel bookings with enthusiasm and professionalism - Building strong relationships with hotel contacts and housing bureaus - Using Cvent and Microsoft Excel to manage data and reporting like a pro - Staying organized and meeting deadlines, even under pressure - Communicating effectively to ensure clients' needs are met You Might Also Have - Experience in event planning or hotel management - Skills in providing excellent customer service and support - A knack for problem-solving in a fast-paced environment - Familiarity with compliance and audit processes - A passion for travel and events that excites you every day You Should Know - This role is virtual - This role may require minimal travel Benefits - Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. - Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth. - Everyone has a voice: We thrive on conversations that spark curiosity and empathy. - Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures. - We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, and more. - We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people, and trust us to do the right thing. Requirements - Travel requirements for this role are as follows: Less than 25% - The salary range for candidates in applicable jurisdictions in the US for the position of Congress Housing Manager is between $60,000 - $66,000.