• A Test Manager oversees the entire hardware and software testing lifecycle, ensuring products meet quality and are ready to ship and deploy. • They define testing strategies, manage Quality Assurance teams, allocate resources, and report risks and progress to stakeholders. • Authoring comprehensive test strategies, schedules, frameworks, and methodologies that align with program and organizational testing goals. • Identifying, tracking, managing, and mitigating risks to test and release schedules, and communicating those clearly and frequently to stakeholders • Designing and executing qualification and acceptance testing for multiple concurrent systems and product releases. • Creating and managing test artifacts and reports as needed for system verification and certification • Creating and managing automated test and testing infrastructure, assets, and tooling across multiple testing environments • Coordinating, cataloging, and scheduling testing assets, sites, and locations, and the test tooling and infrastructure at each. • Leading, scheduling, and tasking a team of system test and evaluation engineers

• Identify, evaluate, and define innovative IP solution opportunities that drive meaningful differentiation and growth for Ciena. • Engage with global Service Providers to understand network evolution, AI-driven operational models, new service constructs, and strategic investment trends. • Identify lead customers, drive Proof of Concept (POC) creation, delivery and solution adoption. • Partner closely with the broader PLM organization to align new routing innovation solution requirements with Ciena’s portfolio roadmap, ensuring cohesive solution delivery across product families. • Work with PLM / Engineering to translate innovation/market needs into detailed product requirements and into a cohesive roadmap. • Provide thought leadership in the areas of how AI and advanced routing technologies enable new network capabilities, operational efficiencies, and revenue-generating services. • Track competitive developments and industry trends in AI-based networking, automation frameworks, and IP routing to validate and refine roadmap direction. • Produce high-quality content—roadmap narratives, whitepapers, presentations, and value propositions—to support customer engagement and sales enablement.

• Identify consumer cohort trends, and suggest areas to intervene within the customer lifecycle • Work with complex data sets to develop strategic, analysis-motivated consumer pricing and promotions plans • Analyze campaign results to identify drivers of performance and opportunities to iterate on test structure • Partner with our Retention Marketing and Strategy & Operations teams to test and manage multiple consumer promotions across hundreds of geographies across the U.S. • Develop a first-of-its-kind promotions playbook for our lifecycle and Dashpass workstream that aggregates and balances goals between Consumer Marketing-funded, Merchant-funded, and Enterprise Merchant promotions • Partner with BI and Engineering to create ETLs and ensure dynamic events and data are properly routed to our CRM platform • Establish a strong working relationship with cross functional stakeholders in our Retention, Product, Tech & Operations, Analytics and Strategy teams

• Provide support for dealers/contractors to resolve technical issues • Conduct installation and tech support training; • Produce training materials for sessions • Ensure customer satisfaction while meeting departmental goals