• Assist with store functions and day-to-day store activities • Help customers in a positive, approachable manner and address any questions or concerns • Help organize and transfer merchandise from delivery truck to stockroom to sales floor • Ensure the seasonal areas of the store are maintained • Perform opening and closing procedures as needed • Process all corporate directives • Maintain promotional effectiveness of store-front fixtures and displays • Assist in ordering merchandise and process damaged merchandise • Maintain areas of the store to company standards • Protect and secure all company assets • Adhere to policies and procedures including safety guidelines • Help the Store Manager supervise, train, and develop Store Associates • Ensure a positive, safe, and respectful environment

• Ensure the quality of service for IBM Z run operations by managing technology governance and operational maintenance (MCO). • Support the Tech Lead in supervising service providers (managed services), validating technical changes, and optimizing costs (R4H). • Lead transformation and continuous improvement projects for processes, in collaboration with technical and business teams. • Analyze incidents (production/test) and facilitate technical reviews to identify root causes and propose corrective actions. • Write clear and precise operational documentation and explain complex issues in an accessible way for stakeholders.

• Manage a caseload of clients at the direction of a Clinical Lead, implementing and reviewing recovery plans • Connect participants to community resources, including health care, substance use treatment, mental health services, and return-to-work supports tailored to their goals • Monitor compliance, attendance, and progress, escalating concerns to the Clinical Lead when needed • Document case activity and maintain accurate, up-to-date clinical records and reports • Prepare progress reports, manage data and billing submissions, and participate in case and team meetings • Support departmental projects, provide coverage for colleagues as needed, and contribute to ad-hoc initiatives

• Oversee and manage OnPoint Audit SLG and other attest products for government and Yellow Book content, ensuring ongoing compliance with applicable audit standards • Collaborate with customers to develop and refine best-in-class workflows for state & local government audits • Partner with Caseware Platform and Solutions teams to deliver timely, accurate content updates • Support go-to-market activities related to state & local government audit content, including input on positioning, messaging, and customer-facing materials • Work with the Support team to address methodology-related customer inquiries • Stay current with evolving audit standards (GAGAS, GASB, and related guidance) to proactively identify and implement content improvements