Role Description LMI is seeking a Technical Delivery Lead with demonstrated experience leading the execution of complex technical projects to support a United States Special Operations Command (USSOCOM) mission partner. This position requires an active Secret clearance with the ability to obtain a Top-Secret. - Deliver your portion of a fast-moving technical program in direct support of the warfighter. - Operate like a technical program manager focused exclusively on execution—driving outcomes, milestones, schedule, scope, risk, and cross-functional coordination. - Translate mission needs into clear delivery plans, align engineers and operators, and remove blockers. - Work at the seam between government stakeholders, end users, and technical teams, keeping the work transparent, measurable, and on track. - Run a delivery cadence: backlogs, sprint planning, stand-ups, demos, and retrospectives. - Build and brief delivery status decks at the GO/SES level, understanding what senior leaders are looking for in a program review. - Proactively solve unusual and/or complex problems with little or no direction. - Thrive in a fast-paced technical environment prioritizing speed and mission impact over bureaucracy. - Expert with Microsoft PowerPoint, Excel, and Word, and fluent in modern delivery tooling (e.g., Jira, Confluence, Azure DevOps, GitHub). Qualifications - Active Secret clearance required with the ability to obtain and maintain a Top-Secret clearance. - Minimum of 5 years of experience leading the delivery of technical projects or programs, including software, data, or AI/ML capabilities. - Skilled in modern project and product management techniques (Agile, Scrum, Kanban) and best practices for risk, schedule, and dependency management. - Ability to communicate at the GO/SES level and translate between technical teams and senior government stakeholders. - Ability to function with little or no guidance in a fast-paced technical operations environment supporting a 2-star level mission partner. - Experience coordinating cross-functional teams (engineering, data, design, operations) to deliver against fixed milestones. - Experience supporting Special Operations. Desired Qualifications - Master’s Degree. - Active DoD Top-Secret Clearance. - Project or Product Management certifications such as PMP or PMI-ACP. - Prior military experience, ideally with time in a Special Operations unit. - Experience delivering technical capabilities directly to operational end users. - Familiarity with software development lifecycles, cloud environments, and AI/ML delivery. Salary Range Target Salary Range: $164,000 - $250,000 The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

• Drive measurable customer outcomes, platform adoption, and long-term value realization for Obsidian’s marquee enterprise customers and strategic partners across EMEA. • Own the technical success strategy for complex enterprise accounts, aligning Obsidian’s platform capabilities to customer security priorities, business objectives, and operational maturity goals. • Serve as a trusted technical advisor to senior customer stakeholders, including security leaders, IT executives, administrators, and executive sponsors. • Partner with customers to define success plans, maturity roadmaps, and optimization strategies that increase product value, operational efficiency, and retention. • Proactively identify opportunities to improve customer health, adoption, and expansion by analyzing usage patterns, business priorities, and evolving security needs. • Orchestrate cross-functional engagement with Product, Engineering, Customer Success, Support, and Sales to deliver high-impact outcomes for strategic accounts. Represent the customer perspective in product roadmap discussions by surfacing strategic feedback, market trends, and enterprise requirements from across EMEA. • Deliver executive-ready business reviews, account health insights, technical strategy sessions, and value realization narratives for key stakeholders. • Lead technical workshops, enablement programs, and advisory sessions that increase customer self-sufficiency, platform maturity, and stakeholder alignment. • Mentor and develop TAM team members by establishing best practices, sharing enterprise engagement patterns, and raising the technical bar across the region. • Contribute to the growth and scalability of Obsidian’s EMEA Services Delivery function by improving playbooks, processes, documentation, and regional operating models.

• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings • Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment • Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team • Deliver remote services to new and existing customers including software configuration, onboarding, and training • Engage with customers to quickly resolve high priority issues impacting their service delivery • Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items • Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations • Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution • Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process • Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment • Maintain an established level of performance with our customers measured via satisfaction surveys • Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly • Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide

Role Description The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that foster long-term, healthy partner/customer relationships. Responsibilities: - Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed. - Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs. - Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices. - Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements. - Training/Onboarding: Work with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develop an understanding of customers’ business needs and educate them on how they can improve their security posture with Huntress. - Account Growth: Identify up-sell and cross-sell growth opportunities during technical account reviews. - Highly motivated self-starter with the ability to work independently. - Spot opportunities for improvement in a fast-moving environment. - Comfortable traveling 25% of the time and meeting face-to-face with customers. - Comfortable presenting in front of groups. Qualifications - 2+ years of experience working in Technical Account Management, pre-sales, or similar work. - Experience or interest in the cybersecurity industry and familiarity with cybersecurity frameworks. - Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership. - Effective time management and organizational skills. - Experience with malware, threat intelligence, and/or sandbox analysis. - Experience with cloud platforms such as AWS, Azure, GCP, etc. - Experience with programming or scripting languages. - Familiarity with MSP tools such as RMMs and PSAs. - Familiarity with working with SIEM tools like Elastic, Splunk, etc. Benefits - Fully remote work. - At least one annual trip to the US for Summer Summit, with additional local events in Australia! - New starter home office set up reimbursement ($800 AUD). - 12 weeks paid parental leave for both primary and secondary carers. - Monthly digital allowance for personal phone and internet costs ($185 AUD). - Monthly home office tech stipend to upgrade or replace equipment ($40 AUD). - Subsidised private health insurance through our preferred provider. - Stock options for all full-time employees. - Access to the BetterUp platform for coaching, personal, and professional growth.