Role Description As an Enterprise Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across the CXO solutions. You can expect to work closely with the respective sales teams to develop new value propositions, build awareness, and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. - Guide customers through onboarding and implementation by coordinating with delivery teams. - Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. - Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. - Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption. - Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health. - Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value). - Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment. Qualifications - A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company. - Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions. - Experience developing strategies on assigned accounts to fully leverage technology solutions. - Experience leading projects from conception to closure and using internal resources to get things done. - Ability to build trusted relationships with executive sponsors and end users. - Experience running a full sales cycle. - Strong written and verbal communications. - Bachelor’s degree or equivalent practical experience. Benefits - Comprehensive benefits programs.

• Serve as a trusted technical advisor throughout customers’ Wiz journey • Navigate customers through deployment, configuration, and operationalization of Wiz • Act proactively, leading the customer toward full adoption and addressing Cloud, Code and Runtime security risk • Ensure customers achieve business goals and report progress and results to key stakeholders • Understand and advocate for customers’ needs to internal Wiz stakeholders • Manage a book of up to 10 strategic customers, driving adoption and securing renewals • Partner cross-functionally to improve processes

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption. • Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services • Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals • Receive & Respond to customer RFI / RFP’s • Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

• Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals. • Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices. • Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer. • Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements. • Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience. • Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences. • Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.