Role Description The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that foster long-term, healthy partner/customer relationships. Responsibilities: - Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed. - Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs. - Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices. - Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements. - Training/Onboarding: Work with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develop an understanding of customers’ business needs and educate them on how they can improve their security posture with Huntress. - Account Growth: Identify up-sell and cross-sell growth opportunities during technical account reviews. - Highly motivated self-starter with the ability to work independently. - Spot opportunities for improvement in a fast-moving environment. - Comfortable traveling 25% of the time and meeting face-to-face with customers. - Comfortable presenting in front of groups. Qualifications - 2+ years of experience working in Technical Account Management, pre-sales, or similar work. - Experience or interest in the cybersecurity industry and familiarity with cybersecurity frameworks. - Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership. - Effective time management and organizational skills. - Experience with malware, threat intelligence, and/or sandbox analysis. - Experience with cloud platforms such as AWS, Azure, GCP, etc. - Experience with programming or scripting languages. - Familiarity with MSP tools such as RMMs and PSAs. - Familiarity with working with SIEM tools like Elastic, Splunk, etc. Benefits - Fully remote work. - At least one annual trip to the US for Summer Summit, with additional local events in Australia! - New starter home office set up reimbursement ($800 AUD). - 12 weeks paid parental leave for both primary and secondary carers. - Monthly digital allowance for personal phone and internet costs ($185 AUD). - Monthly home office tech stipend to upgrade or replace equipment ($40 AUD). - Subsidised private health insurance through our preferred provider. - Stock options for all full-time employees. - Access to the BetterUp platform for coaching, personal, and professional growth.

Role Description As an Enterprise Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across the CXO solutions. You can expect to work closely with the respective sales teams to develop new value propositions, build awareness, and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. - Guide customers through onboarding and implementation by coordinating with delivery teams. - Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. - Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. - Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption. - Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health. - Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value). - Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment. Qualifications - A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company. - Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions. - Experience developing strategies on assigned accounts to fully leverage technology solutions. - Experience leading projects from conception to closure and using internal resources to get things done. - Ability to build trusted relationships with executive sponsors and end users. - Experience running a full sales cycle. - Strong written and verbal communications. - Bachelor’s degree or equivalent practical experience. Benefits - Comprehensive benefits programs.

• Serve as a trusted technical advisor throughout customers’ Wiz journey • Navigate customers through deployment, configuration, and operationalization of Wiz • Act proactively, leading the customer toward full adoption and addressing Cloud, Code and Runtime security risk • Ensure customers achieve business goals and report progress and results to key stakeholders • Understand and advocate for customers’ needs to internal Wiz stakeholders • Manage a book of up to 10 strategic customers, driving adoption and securing renewals • Partner cross-functionally to improve processes

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption. • Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services • Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals • Receive & Respond to customer RFI / RFP’s • Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.