• Desenvolver soluções de alta qualidade, com código limpo, seguro e de fácil manutenção; • Analisar, interpretar e criticar as soluções especificadas, indicando possíveis conformidades; • Atuar com **autonomia e senso de dono**, buscando soluções para os desafios sem depender de direcionamentos constantes; • Demonstrar postura de **resolvedor de problemas**, superando obstáculos técnicos ou de negócio com agilidade e assertividade; • Implementar e manter soluções/sistemas, garantindo estabilidade e segurança; • Efetuar testes de verificação e validação das funcionalidades implementadas; • Documentar as soluções desenvolvidas para garantir rastreabilidade e padronização; • Avaliar e discutir problemas e soluções em conjunto com o time, sempre buscando o melhor resultado para os desafios encontrados; • Atuar de forma proativa na resolução de problemas técnicos ou de negócio; • Apoiar clientes internos e externos quando necessário, prestando suporte técnico; • Participar dos ritos (dailies, reviews, retrospectivas, plannings); • Colaborar com a evolução contínua das práticas e processos do time, visando aumento de produtividade e entrega de valor; • Apoiar o time diariamente, esclarecendo dúvidas de negócio e removendo impedimentos; • Acompanhar sua performance por meio das métricas e indicadores do time;

• Build AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks. • Develop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application. • Data Engineering: Manage and optimize the interface between our AI agents and data. • Engineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives. • Automated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.

• Provide multi-level database troubleshooting and technical support to Client Support staff. • Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors. • Work closely with Product Development and implementation teams to resolve client issues • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. • Address software defects and advanced customer issues with timely resolutions. • Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. • Independently handle severity 1/severity 2 incidents. • Debug complex distributed systems issues. • Improve system reliability (not just react). • Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

Role Description Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal. - First point of contact for viewers and a critical brand ambassador. - The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service. - Assist viewers through phone, chat and emails regarding different queries. - Provide account and application support to viewers namely with regards to software functionality. - Provide technical support, troubleshooting system configurations, and network settings. - Provide accurate and real-time responses to the viewer's inquiries. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Qualifications - Italian (C2) + English (B2) - Experience in Customer Support (preferable) - Internet with fiber - High School Diploma (mandatory) - EU citizenship or Portuguese residence card/permit (mandatory) - Availability to work in shifts (mandatory) Requirements - Contract Type: 6 months contract (opportunity of renewal) - Starting Date: 31 July 2024 - Shifts: Monday to Sunday (including bank holidays) - 07:00 AM - 09:00 PM (8 hours per day in rotational shifts) - 2 Days Off: rotational days Benefits - Welcome Bonus: 2000€ - Salary - Performance Bonus - Compensation Bonus - Daily Allowance - Transportation Allowance - Healthcare: Free from day 1 (fully covered after 6 months)