• Build AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks. • Develop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application. • Data Engineering: Manage and optimize the interface between our AI agents and data. • Engineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives. • Automated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.

Role Description Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal. - First point of contact for viewers and a critical brand ambassador. - The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service. - Assist viewers through phone, chat and emails regarding different queries. - Provide account and application support to viewers namely with regards to software functionality. - Provide technical support, troubleshooting system configurations, and network settings. - Provide accurate and real-time responses to the viewer's inquiries. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Qualifications - Italian (C2) + English (B2) - Experience in Customer Support (preferable) - Internet with fiber - High School Diploma (mandatory) - EU citizenship or Portuguese residence card/permit (mandatory) - Availability to work in shifts (mandatory) Requirements - Contract Type: 6 months contract (opportunity of renewal) - Starting Date: 31 July 2024 - Shifts: Monday to Sunday (including bank holidays) - 07:00 AM - 09:00 PM (8 hours per day in rotational shifts) - 2 Days Off: rotational days Benefits - Welcome Bonus: 2000€ - Salary - Performance Bonus - Compensation Bonus - Daily Allowance - Transportation Allowance - Healthcare: Free from day 1 (fully covered after 6 months)

• Manage all assigned substation projects for FERC 1000 RFP's and Early Stage Diligence Projects • Work with Early-Stage Project Manager to support engineering requirements and scope with Development Group • Train external engineers of record (EOR) for all projects • Secure engineering consulting resources and manage project long lead major material orders • Support RFP / Diligence effort and E&C Estimating with template updates

• Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times. • Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. • MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.