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Senior Software Engineer – Support

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

$95.6K - $119.5K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishAWSAzureCloudDistributed SystemsJ2EEJavaJavaScriptLinuxReactSOAPUnix

Job Description

Senior Software Engineer – Support

Anthology Careers

• Provide multi-level database troubleshooting and technical support to Client Support staff. • Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors. • Work closely with Product Development and implementation teams to resolve client issues • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. • Address software defects and advanced customer issues with timely resolutions. • Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. • Independently handle severity 1/severity 2 incidents. • Debug complex distributed systems issues. • Improve system reliability (not just react). • Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

Job Requirements

  • Bachelor’s degree and/or relevant work experience
  • At least 5 years of experience in software development or equivalent support experience
  • Hands-on experience with incident management and debugging live systems
  • Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems
  • Cloud platforms (Azure, AWS, etc.)
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal skills and ability to work in teams
  • Exceptional listening, written and oral communication skills
  • Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat)
  • Highly skilled with multiple computer operating systems – UNIX/Linux and Windows
  • Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc)
  • Understanding of Database structures and database administration principles
  • Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction
  • Strong executor and problem solver in production environments
  • Fluency in written and spoken English.

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