Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. The Associate Inside Service Sales is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to. Responsibilities: - Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals. - Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts. - Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders. - Required to do regular cadence with PSS partners and distributors and push for timely renewals. - Assists with sales/SBM-led deals by providing quote and process support. - Provides all MIS reports for MS renewals to SBM. - Manages sales achievement forecast in Salesforce.com. - Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries. - Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis. - Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity. Qualifications - Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology company. - 3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred. - Strong attention to detail with demonstrated ability to organize and work on multiple projects. - Demonstrated financial, operational, analytical, and decision making skills. - Strong verbal and written communication skills. - Strong data entry and Excel skills. Requirements - SAP, Salesforce.com, Microsoft Excel and Word preferred. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

• Presents and sells specific Merit product groups to new accounts and follows up with these customers to confirm that products delivered meet their needs. • Maintains close relationships with clients to ensure that their needs are understood and met. • Coordinates with Merit marketing and sales staff to ensure that products are delivered on time, to stay informed about new products, and to provide customer feedback about product innovation. • Actively involved with peer education, training, and onboarding of new team members.

• Serve as the primary point of contact for operational contacts, maintaining and growing client relationship while ensuring ongoing excellent customer service. • Build trusted advisor relationships with key operational leaders at client organizations. • Build, personalize, & deliver personalized quarterly business reviews (QBRs), sharing peer benchmark data, ROI updates, and efficiency opportunities. • Strategically focused on ensuring the overall success and retention of Optimal Blue clients. • Serves as a subject matter partner for clients utilizing Optimal Blue PPE, with a strong understanding of pricing, eligibility and workflow configuration. • Drives PPE adoption by identifying underutilized features, configuration gaps, and workflow inefficiencies. • Monitors and assesses the health of client relationships through data, leading indicators, and direct engagement. • Formulates and manages an action plan to identify and manage client goals, as well as any challenges, risks and growth opportunities within the client account. • Own forecasting and prioritization for client renewals within assigned accounts. • Identify new business opportunities and collaborate with sales personnel for new Optimal Blue products or services. • Collaborate cross-functionally with internal teams (e.g., Sales, Marketing, Finance, Product, Services) to drive long-term healthy client relationships. • Represent the voice of the customer in leadership meetings, providing insight from clients to help prioritize product enhancement and bug fix requests. • Planning and executing webinars and virtual events to educate and engage customers using data driven insights to inform and organized tracking to maximize attendance and impact. • Heavy use of technology and automation tools (e.g., CRM, marketing automation, customer success platforms etc.) to streamline workflows and deliver client communications at scale. • Create referenceable customers through case studies, reference calls, and speaking engagements.

Role Description As a dedicated Inside Sales Specialist supporting Waters Corporation’s DMPK portfolio, your role will focus on the delivery of exemplary customer experience, involving timely telephone and/or email follow-up of prospects and customers who have expressed an interest in Waters Corporation solutions via their engagement with our digital presence and marketing campaigns, while elevating the Waters brand. Your aim will be to generate high-quality opportunities for sales, by cold call prospecting and qualifying of marketing qualified leads (MQLs) to sales readiness or contact nurture status. Reporting to the Inside Sales Manager, and as part of the Americas Inside Sales organization, you will drive sales funnel size and health and maximize sales funnel contributions for our field sales team. - Engage with new and existing customer contacts that have expressed an interest in Waters DMPK solutions, identify their needs and generate business opportunities through the conversion of MQLs to the state of sales readiness or to contacts for nurture. - Cover a range of product and solution offerings, aligned with current marketing campaign and DMPK product portfolio messaging and focus. - Complete the necessary information in our customer relationship management system (Salesforce) to allow for ongoing nurture of customer contacts in future marketing and business development activities, and/or seamless handover to account managers for opportunity development. - Through high-quality customer and prospecting interactions via phone calls, video conferencing, and email: identify, understand, document, and communicate market and competitive insights. - Work to meet or exceed lead qualification key performance indicator targets as set by the Inside Sales Manager, aligned with service-level agreements between sales, marketing, and demand generation. - Collaborate with the Americas field marketing and sales organizations to ensure customer and business success vs annual operating plans. - Prospecting new DMPK customers across assigned regions to fill the sales pipeline. - Follow-up of development and projects of existing and new customers to drive business growth. - Identifying customer business problems and translating them into solutions while promoting the Waters DMPK portfolio. - Working closely with sales teams and marketing to incorporate initiatives to drive adoption of new DMPK products to new accounts, contacts and key opinion leaders (KOL). Qualifications - BSc or higher in an analytical or life science-related discipline. - Sales, tele- (inside) sales, business development, or marketing experience preferred. - Familiarity with the market of analytical instrumentation and/or Waters’ primary customer market segments. - Knowledge of chromatography, mass spectrometry, and related consumables and software is advantageous. - Knowledge or experience with Salesforce and/or Marketo is valuable. - Outstanding verbal and written communication. - Excellent interpersonal skills. - Ability to work in an organized, accurate manner. - Resilience and tenacity. - Quick and enthusiastic learner. - Evidence of effective collaboration & networking skills. - Ability to interact with and influence customers across organizational levels. Company Description Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.