• Drive strategic direction of accounts and participate in quarterly and annual planning processes. • Be directly accountable for the revenue on all Zaelab accounts within your portfolio. • Be a consultative partner to our clients, identifying areas of their business that require transformation or modernization. • Work closely with and coordinate multiple organizational layers and stakeholders both internally and externally.

Role Description We’re hiring the executive who will turn Bloom Growth’s™ post-sale experience into a real growth engine. As Head of Customer Experience at Bloom Growth™, you’ll lead our entire post-sale organization and own the outcomes our customers buy from us. You’ll be accountable for the full customer lifecycle — onboarding, activation, success, retention, and our coach ecosystem as a growth channel. You own the activation, GRR, NRR, time-to-value outcomes that directly drive the company’s growth trajectory. You’ll own the structure, staffing, and operating decisions across CX. You report directly to our Integrator and sit on the senior leadership team. This is a build-and-operate role. The CX organization is in place and our Customer Activation model is defined. We need a leader who can take what we’ve built and refine to sharpening execution, raising the bar across the team, and translating strategy into measurable customer and business outcomes, fast. What you'll do - Own and deliver our key customer outcomes — time to first value, activation, gross retention, net revenue retention, and operating efficiency - Lead and operate the CX organization across CX Operations, Customer Outcomes, Retention & Insights, and the Coach Ecosystem - Lead, manage, and help all your direct reports win - Make sure ownership is clear across the customer lifecycle, with crisp handoffs between functions - Hunt down the real drivers of churn and expansion and act on them - Make our Customer Activation model produce — consistently, across every segment and cohort - Raise the bar on execution and decision-making across CX - Keep reactive support and proactive customer success cleanly separated and consistently effective - Make and implement the structural, staffing, and operational decisions that improve performance and unlock capacity - Establish the operating cadence, reporting, and dashboards that give us clear visibility into CX performance - Partner with Product, Sales, and Finance so customer outcomes inform product direction and revenue goals - Evaluate and improve the coach ecosystem as a driver of customer success and growth - Attract, develop, and retain a high-performing leadership bench Qualifications - 10+ years of leadership experience in customer-facing roles within B2B SaaS - 3+ years owning a full post-sale organization (Customer Success, Support, Operations) - Demonstrated track record improving retention, expansion, and time to value - Experience leading multi-functional teams through senior leaders (a leader of leaders) - Proven ability to drive execution and results within an existing operating model - Strong decision-making skills and bias toward action - Strong written and verbal communication skills in English - Ability to work effectively in a fully remote environment Requirements - Experience in a scaling or high-growth SaaS environment - Familiarity with EOS (Entrepreneurial Operating System) or a similar framework - Hands-on experience with customer success and analytics tools (Salesforce, HubSpot, Zendesk, Gainsight, etc.) - Experience with partner or ecosystem-based growth models Compensation The expected base salary range for this role is $190,000–$225,000 USD, depending on experience, skills, qualifications, and geographic location. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team. Benefits - 100% remote work environment with a technology stipend - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Volunteer Time Off - Paid parental leave - Professional development opportunities - Company-paid holidays Hiring Process - Predictive Index assessment - Initial interview with the Head of People and Culture - Conversation with the hiring manager (our Integrator) - Leadership team interview - Reference and background check Location Eligibility This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth™ adjusts compensation based on geographic market data to maintain internal equity. Travel up to 15% may be required, domestically and/or internationally, depending on business needs. Application Window We review applications on a rolling basis and may close the posting once we’ve received a strong pool of candidates. A Bit About Us We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system. Equal Opportunity Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

Role Description CCCS uses a holistic approach to medical management. The Personal Health Nurse (PHN) works within a team to move the member through the continuum of medical management with the goals of facilitating quality health care through the most cost-effective means. The PHN performs the Personal Health Management process: - Assess the member - Work with the member, family, and physician to identify problems - Establish goals and develop plans of care - Coordinate services - Educate members - Empower members to independently self-manage and make knowledgeable health care decisions The PHN works closely with the provider(s) to ensure that services are provided in the most appropriate setting by the appropriate provider(s) by performing functions of Personal Health Management as well as some functions of Utilization Management. Additionally, the PHN interfaces with clients and with CCCS client managers and is responsible for the medical management of designated client(s). All Medical Management Nurses practice within the scope of their licensures. Qualifications - Understanding of CCCS holistic approach to medical management - Understanding of the client’s (customer’s) perspective and needs - Understanding of legislative acts, such as the ADA - Competency in Word - Competency using email, attachments - Excellent verbal communication skills - Excellent written communication skills - Ability to analyze and resolve complex problems - General understanding of cost containment and how it relates to medical management - Excellent organizational, prioritization, and time management skills - Ability and willingness to function both independently and as part of a team Requirements - Bachelor’s degree in a health-related field - Five (5) years of UM/CM experience preferred - Three to five (3-5) years of diverse clinical experience required - CCM preferred - RN (Registered Nurse) license required - Current active professional license in the state of residence - Eligibility for unrestricted professional licenses in all states Benefits - Medical, dental, vision, disability, life, and business travel insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act Company Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience, and improve quality, cost, and access to healthcare.

Role Description The Director of Client Partner acts as the strategic lead across a portfolio of roughly $10M+ of complex enterprise B2B accounts, reporting directly to the SVP of Client Experience. This role is responsible for shaping and driving strategic account plans, delivering exceptional consulting solutions, and ensuring the long-term success of client relationships. The Director of Client Partner is the trusted advisor and advocate for clients, responsible for aligning client business objectives with Zaelab’s capabilities and driving account growth through cross-functional collaboration. This includes developing multi-year digital roadmaps and guiding clients through modernization initiatives across platforms such as commercetools, SAP, ServiceNow, and BigCommerce. Your Key Responsibilities: - Account Leadership: - Drive strategic direction of accounts and participate in quarterly and annual planning processes. - Effectively forecast and manage the business for growth and profitability. - Assess any potential risks in collaboration with teams internally and find ways to mitigate risk. - Partner with Zaelab leadership and team leads to influence solutions driving toward a shared direction. - Showcase business capabilities and product presentations to drive innovative thought leadership. - Partner with leadership to tell the Zaelab story as the market and our capabilities evolve. - Account Management: - Be directly accountable for the revenue on all Zaelab accounts within your portfolio. - Oversee the management of all portfolio accounts, participating directly in servicing clients where needed. - Monitor client satisfaction and ensure that the optimal team is servicing each account. - Supervise all ongoing forecasting and monthly invoicing activities. - Serve as the client lead within the portfolio. - Ensure the work meets client objectives and exceeds their expectations. - Negotiate and secure profitable account compensation. - Successfully onboard new clients when any new business is won. - Partner closely with delivery teams to ensure strong margin performance and alignment with client expectations. - Business Strategy: - Be a consultative partner to our clients, identifying areas of their business that require transformation or modernization. - Leverage strategic thinking to seek out new growth opportunities within your client portfolios. - Maintain an active backlog of strategic pursuits to drive pipeline and organically build revenue. - Connect technology investments to measurable business outcomes. - Develop executive-ready recommendations and business cases to guide long-term decision making. - Collaboration: - Work closely with and coordinate multiple organizational layers and stakeholders both internally and externally. - Foster collaborative working relationships with internal business groups and interface with clients and external stakeholders. - Collaborate cross-functionally with business development, marketing, experience, technology, and engineering leaders. Qualifications - 8+ years of experience in consulting, account management, or strategic client services roles. - Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders. - Demonstrated expertise in driving strategic growth within a portfolio of existing or new accounts. - Strong decision-making skills and the ability to have difficult conversations with confidence and poise. - Comfortable operating in a high growth, entrepreneurial environment. - Demonstrated knowledge of and passion for the industry. - Ability to confidently persuade, present, and champion ideas. - Exceptional written and verbal communication skills. - Solid negotiation skills. - Experience structuring strategic engagements across various models. - The ability to travel is required. - Bachelor's degree, preferably in business management or related fields. Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) - RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title