Bloom Growth™

• Manage and optimize our AWS cloud infrastructure for reliability, scalability, and performance • Automate cloud deployments, infrastructure management, and operational workflows to improve reliability and efficiency • Monitor production environments and proactively improve system performance, uptime, and alerting • Apply cloud security best practices and support a secure, compliant infrastructure • Troubleshoot production issues and resolve cloud-related incidents within service level agreements (SLAs) • Partner with Engineering and Product to improve cloud architecture, deployments, and operational processes • Evaluate new cloud technologies and recommend improvements that enhance performance and scalability

• Write and refine user stories with clear success criteria based on jobs to be done, or a similar framework, leveraging AI tools to accelerate drafting, research and synthesis • Own and prioritize the product backlog for assigned product areas, balancing user needs, business impact, and technical considerations • Collaborate with engineering teams to define, scope, and deliver product features, including AI-powered capabilities within the Bloom Growth platform • Participate in Agile/Scrum ceremonies including sprint planning, standups, backlog refinement, and retrospectives • Gather and analyze user feedback, usage data, and market insights to inform product decisions and validate direction • Use AI tools to enhance product workflows including research, documentation, competitive analysis, and stakeholder communication • Partner with cross-functional teams including Design, Engineering, Customer Success, and Sales to ensure alignment on priorities and delivery • Identify and communicate risks, dependencies, and blockers that may impact product timelines • Support the development of requirements for AI-driven features to ensure they are well-defined and technically feasible • Promote a culture of continuous improvement, experimentation, and learning within the product team • Ensure work is clearly defined and ready for development to support the team’s 1-week sprint cycles

• Generate new business opportunities through outbound prospecting and inbound lead engagement • Lead discovery conversations to understand customer goals, challenges, and priorities • Deliver compelling sales presentations and product demonstrations • Manage opportunities through the full sales cycle, from initial contact to close • Build and maintain a healthy pipeline to achieve revenue goals • Maintain accurate records, activities, and forecasts within HubSpot • Collaborate with Customer Success and other internal teams to ensure a smooth customer experience • Achieve and exceed monthly and quarterly sales targets

Role Description Bloom Growth is seeking a Senior Full Stack Engineer to build and scale the software systems that power our product and customer experience. You’ll work across the stack—delivering high-quality front-end experiences while ensuring our infrastructure is automated, reliable, and deployable with confidence. This role is ideal for someone who takes ownership end-to-end, thrives in modern cloud environments, and uses AI tools intentionally to accelerate delivery and improve engineering workflows. - Design and develop scalable applications using TypeScript, React, and modern web technologies - Build and maintain CI/CD pipelines, cloud infrastructure, and automated deployment processes - Implement infrastructure as code (Terraform, CloudFormation, or similar) - Partner cross-functionally to translate business needs into high-quality engineering outcomes - Deliver iteratively using agile methodologies - Leverage AI coding tools to improve velocity and effectiveness - Maintain high standards for code quality, reliability, security, and scalability - Contribute to technical planning, code reviews, and continuous improvement Qualifications - 5+ years of software engineering experience - Strong proficiency in TypeScript and React - Hands-on DevOps experience (CI/CD, containerization, cloud platforms) - Experience with infrastructure as code - Demonstrated use of AI development tools - Strong communication skills and ability to thrive in a fully remote team - Experience with .NET and C# - SaaS or B2B product experience - Experience building or supporting AI-powered capabilities - Experience collaborating closely with Product and Design Requirements - The expected base salary range for this role is $150,000–$190,000 USD, depending on experience, skills, qualifications, and geographic location. - Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team. Benefits - 100% remote work environment - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Paid parental leave - Professional development opportunities - Company-paid holidays Company Description We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system. - Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. - All employment decisions are made without regard to protected characteristics in accordance with applicable laws. - We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

Role Description Bloom Growth is seeking a Client Success Manager whose job is to protect and grow the revenue the business has already earned. This role exists to drive adoption of Bloom’s operating system and the measurable outcomes it produces—so that customers stay, expand, and refer. You will manage a high-volume portfolio of clients and be accountable for moving each account forward: - Closing the gap between what clients signed up for and what they’re actually using - Identifying adoption risks before they become renewal challenges - Helping customers achieve meaningful business outcomes This role is ideal for someone who thinks in outcomes, not activities—someone who can run a proactive outreach rhythm, lead structured conversations with stakeholders, and turn every interaction into progress toward adoption, retention, and growth. Qualifications - 2–3 years of experience in client success, account management, or a related role - Experience managing multiple customer accounts in a high-volume environment - Demonstrated ability to independently manage client initiatives from start to finish - Strong ability to lead structured business conversations and identify opportunities for improvement - Proficiency with CRM systems, preferably HubSpot - Excellent written and verbal communication skills - Ability to thrive in a fully remote work environment Requirements - Experience in a SaaS (Software-as-a-Service) environment - Bilingual in Spanish - Experience supporting customer retention, adoption, or expansion initiatives Benefits - 100% remote work environment - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Volunteer Time Off - Paid parental leave - Professional development opportunities - Company-paid holidays

Role Description We’re hiring the executive who will turn Bloom Growth’s™ post-sale experience into a real growth engine. As Head of Customer Experience at Bloom Growth™, you’ll lead our entire post-sale organization and own the outcomes our customers buy from us. You’ll be accountable for the full customer lifecycle — onboarding, activation, success, retention, and our coach ecosystem as a growth channel. You own the activation, GRR, NRR, time-to-value outcomes that directly drive the company’s growth trajectory. You’ll own the structure, staffing, and operating decisions across CX. You report directly to our Integrator and sit on the senior leadership team. This is a build-and-operate role. The CX organization is in place and our Customer Activation model is defined. We need a leader who can take what we’ve built and refine to sharpening execution, raising the bar across the team, and translating strategy into measurable customer and business outcomes, fast. What you'll do - Own and deliver our key customer outcomes — time to first value, activation, gross retention, net revenue retention, and operating efficiency - Lead and operate the CX organization across CX Operations, Customer Outcomes, Retention & Insights, and the Coach Ecosystem - Lead, manage, and help all your direct reports win - Make sure ownership is clear across the customer lifecycle, with crisp handoffs between functions - Hunt down the real drivers of churn and expansion and act on them - Make our Customer Activation model produce — consistently, across every segment and cohort - Raise the bar on execution and decision-making across CX - Keep reactive support and proactive customer success cleanly separated and consistently effective - Make and implement the structural, staffing, and operational decisions that improve performance and unlock capacity - Establish the operating cadence, reporting, and dashboards that give us clear visibility into CX performance - Partner with Product, Sales, and Finance so customer outcomes inform product direction and revenue goals - Evaluate and improve the coach ecosystem as a driver of customer success and growth - Attract, develop, and retain a high-performing leadership bench Qualifications - 10+ years of leadership experience in customer-facing roles within B2B SaaS - 3+ years owning a full post-sale organization (Customer Success, Support, Operations) - Demonstrated track record improving retention, expansion, and time to value - Experience leading multi-functional teams through senior leaders (a leader of leaders) - Proven ability to drive execution and results within an existing operating model - Strong decision-making skills and bias toward action - Strong written and verbal communication skills in English - Ability to work effectively in a fully remote environment Requirements - Experience in a scaling or high-growth SaaS environment - Familiarity with EOS (Entrepreneurial Operating System) or a similar framework - Hands-on experience with customer success and analytics tools (Salesforce, HubSpot, Zendesk, Gainsight, etc.) - Experience with partner or ecosystem-based growth models Compensation The expected base salary range for this role is $190,000–$225,000 USD, depending on experience, skills, qualifications, and geographic location. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team. Benefits - 100% remote work environment with a technology stipend - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Volunteer Time Off - Paid parental leave - Professional development opportunities - Company-paid holidays Hiring Process - Predictive Index assessment - Initial interview with the Head of People and Culture - Conversation with the hiring manager (our Integrator) - Leadership team interview - Reference and background check Location Eligibility This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth™ adjusts compensation based on geographic market data to maintain internal equity. Travel up to 15% may be required, domestically and/or internationally, depending on business needs. Application Window We review applications on a rolling basis and may close the posting once we’ve received a strong pool of candidates. A Bit About Us We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system. Equal Opportunity Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

• Design and deploy scalable AI models and intelligent system features • Build and support backend systems powering AI-driven functionality • Establish and scale MLOps practices for production AI solutions • Partner with product and cross-functional teams to deliver impactful solutions • Ship iterative improvements using agile methodologies and real-world feedback • Leverage AI tools to accelerate development and improve workflows • Maintain high standards for code quality, reliability, and scalability • Champion DevOps practices including CI/CD and system monitoring

• Build and maintain product features across our React and TypeScript frontend and C# backend systems. • Design and contribute to APIs with a focus on performance, scalability, and maintainability. • Write and optimize MySQL queries and support database performance improvements. • Implement caching strategies (e.g., Redis) and help monitor application health using AWS tools. • Participate in code reviews, testing (unit and integration), and collaborative problem-solving across teams. • Partner with product and design to deliver solutions that align with user needs and business goals. • Contribute to maintaining a clean, scalable, and well-documented codebase.

• Write and refine user stories with clear success criteria based on jobs to be done, or a similar framework, leveraging AI tools to accelerate drafting, research and synthesis • Own and prioritize the product backlog for assigned product areas, balancing user needs, business impact, and technical considerations • Collaborate with engineering teams to define, scope, and deliver product features, including AI-powered capabilities within the Bloom Growth platform • Participate in Agile/Scrum ceremonies including sprint planning, standups, backlog refinement, and retrospectives • Gather and analyze user feedback, usage data, and market insights to inform product decisions and validate direction • Use AI tools to enhance product workflows including research, documentation, competitive analysis, and stakeholder communication • Partner with cross-functional teams including Design, Engineering, Customer Success, and Sales to ensure alignment on priorities and delivery • Identify and communicate risks, dependencies, and blockers that may impact product timelines • Support the development of requirements for AI-driven features to ensure they are well-defined and technically feasible • Promote a culture of continuous improvement, experimentation, and learning within the product team • Ensure work is clearly defined and ready for development to support the team’s 1-week sprint cycles

• Own the full lifecycle of Bloom Growth Coaches, guiding onboarding, activation, engagement, and offboarding. • Lead onboarding sessions and support new coaches through a structured 90-day roadmap designed to help them land their first client. • Ensure all coach systems are fully set up, including email activation, multi-factor authentication (MFA), Mighty Networks access, and WhatsApp community enrollment. • Provide onboarding and software training so coaches can confidently use Bloom Growth tools and resources. • Serve as the primary point of contact for coaches, responding to questions and providing proactive support. • Monitor coach engagement and proactively reach out to coaches who may need additional support. • Maintain accurate coach and client data in HubSpot to support reporting and leadership insights. • Coordinate logistics and communications for quarterly coach community gatherings and manage communication across coach community channels.