• Own and continuously improve caregiver digital experience across endpoint platforms (thin clients, thick clients, print, mobile, peripherals). • Define and measure experience KPIs (performance, reliability, responsiveness, satisfaction). • Partner with clinical and operational leaders to ensure endpoint services support real clinical workflows. • Leverage sentiment, satisfaction data, and experience analytics to prioritize engineering improvements. • Design and operationalize endpoint telemetry and analytics to provide real-time and trend-based insights into performance, stability, and usage. • Correlate telemetry signals (CPU, memory, latency, login times, app health) with caregiver experience and business impact. • Build dashboards and executive-ready insights that translate technical data into clear outcomes and decisions. • Use data to proactively identify degradation, experience risks, and optimization opportunities before they impact care. • Engineer and support modern endpoint platforms including thin clients, thick clients, virtual desktops, and hybrid environments. • Partner with software engineering teams to improve endpoint performance, reliability, and lifecycle automation. • Drive standardization while allowing for clinically justified exceptions. • Support zero-touch provisioning, self-service capabilities, and automation across endpoint services. • Apply service engineering principles to design, scale, and run enterprise endpoint services. • Partner early with development and infrastructure teams to ensure services are built with reliability, observability, and experience in mind. • Lead continuous improvement of incident response, root cause analysis, and problem management for endpoint experience issues. • Balance speed, quality, and safety in a highly available clinical environment. • Serve as a technical leader and coach within Endpoint Services, elevating engineering rigor and experience thinking. • Drive cross-functional alignment between IT, clinical operations, and business stakeholders. • Lead through influence in a complex, matrixed organization. • Help define and execute the long-term digital experience strategy for enterprise endpoints.

• Develop and deploy production-ready extensions for the entire checkout journey • Build custom backend logic for Delivery Customizations, Discount logic, Cart Transforms, and Payment Customizations to optimize margins and customer experience • Master the GraphQL Branding API to ensure a unified, premium brand aesthetic throughout the secure checkout flow • Design, ship, and maintain a suite of private/custom Shopify apps using Node.js, React, and Remix • Execute complex data operations using the GraphQL Admin and Storefront APIs • Build resilient, scalable webhook handlers to manage real-time event-driven logic across multiple stores • Maintain and improve Shopify themes using Online Store 2.0 standards and Liquid • Build reusable UI components (App Blocks) that allow custom app logic to be injected into themes without manual code editing • Work closely with the UX/UI and marketing teams to translate high-fidelity designs into functional, high-converting components • Implement technical SEO best practices and ensure accurate tracking integration • Regularly audit the Shopify store ecosystem to identify and remove redundant third-party apps • Manage deep data integrations with external marketing and support platforms via APIs • Lead performance engineering efforts to hit 90+ scores on Core Web Vitals and conduct rigorous cross-browser/device testing

• Transforming traffic into transactions as the Ecommerce Visual Merchandiser • Ensuring every touchpoint is aesthetically stunning and optimized to maximize revenue • Improving conversion rates, revenue per session, and product discoverability • Translating marketing campaigns into high converting digital storefronts • Managing the visual hierarchy of the site and overseeing automated sequencing for high margin products • Manually curating collections for major seasonal events • Leading the onsite testing strategy by analyzing heatmaps and A/B test results • Collaborating with marketplace sellers to build immersive brand environments

• Design & UX. Create wireframes, high-fidelity layouts, and design systems aligned with brand and business goals. Own the visual quality bar across all digital properties. • Engineering. Build and manage sites across WordPress, Drupal, Webflow, and custom stacks. Develop themes, templates, and reusable components. Migrate from legacy CMS to modern platforms end-to-end. • Campaigns. Build and maintain landing pages, UTM tracking flows, and webforms that connect to CRM. Work with marketing and sales enablement teams to hit launch timelines. • AI & Speed. Identify and implement AI tools that cut turnaround. Use Claude, Gemini, Cursor, and whatever comes next to scaffold code, draft copy, and automate the repetitive stuff. • Delivery. Manage multiple concurrent projects across brands. Communicate clearly with non-technical stakeholders. Create structure where there isn't any.