Role Description The purpose of this position is to manage the company’s field inventory including instruments, implants, disposables for the Southeast region. Performs preoperative and postoperative equipment management and is responsible for tracking, replenishing, and inspection of surgical sets and inventory. This position is responsible for ensuring assets are properly managed and utilized in the territory and that all surgeries are equipped with required needs from an inventory perspective. - Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel - Partners closely with the Field Operations and Customer Service team of the OEM - Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate - Responsible for swapping out consigned torque wrenches every 6 months - Responsible for managing expiration dates of product and returning/swapping out accordingly - Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately - Responsible for returning loaner sets on time or requesting extensions when required - Transporting and moving sets amongst hospitals - Supports and executes inter-field transfer requests - Coordinates and leads yearly field audit - Sets up and manages local courier requests - Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs - Adheres to procedures for troubleshooting and maintenance of products - Analyzes and resolves both routine and non-routine product issues expediently - Solves product problems for customers in an expeditious manner - Provides on-call service and support when required - Performs other duties as assigned Qualifications - Excellent oral and written communication skills - Ability to organize and prioritize workflow to meet established deadlines - Ability to work within a cross-functional team - Proficiency in Microsoft Word, Excel, PowerPoint and internet applications - Strong attention to details - Ability to perform multiple tasks in a fast-paced, team focused environment - Ability to travel approximately 10 percent of the time Requirements - Bachelor’s degree in related field - For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable). Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Wellness Resources - Stock Option Plan

• Coordinate and schedule interviews across hourly and non-hourly roles • Manage candidate communication throughout the hiring process, ensuring timely and professional follow-up • Support hiring events remotely (confirmations, reminders, candidate tracking, follow-ups) • Conduct reference checks and provide clear, structured feedback to the Talent team • Maintain accurate and up-to-date candidate data in ATS (Greenhouse) • Partner with recruiters and hiring managers to resolve scheduling conflicts and keep processes moving • Identify opportunities to improve processes, tools, and overall candidate experience • Support and refine workflows within the Talent Acquisition function

Role Description This is a full remote position with a first/second shift schedule, including weekends. Four 10-hour days per week. We are seeking an Operations Representative ('Safety Analyst' title internally) to join Gaggle's Operations Team in reviewing and analyzing online activity of K-12 students. This is a unique opportunity that offers a chance to make a real difference in the lives of millions of students across the country. This position requires focus and dedication to make quick and accurate decisions on repetitive work. This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs intervention from a caring adult. What you will be doing - Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals. - Communicating with our customers, designated emergency contacts, at a school district to relay important information. - Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner. - Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe. - Recording and maintaining concise notes regarding each incident in Salesforce CRM. - Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy. - Working closely with department leadership to develop processes and procedures to reach company goals. - Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team. - Operating as a single contributor on a team with a high level of ownership of individual outcomes. Qualifications - Experience using a variety of desktop and web-based applications (Salesforce, Service Cloud, Slack, and Sling). - Experience in crisis management, child advocacy, content moderation, or a related field or degree. - A strong comfort level in communicating sensitive information through email, text, and phone. - The ability to stay focused on the same task for long uninterrupted periods. - A passion for reading and excellent reading comprehension. - Confidence to operate independently and autonomously within a virtual team environment. - A high degree of ownership of individual outcomes and contribution to the department and company goals. - A passion for continuous improvement and a willingness to manage change with grace. - Fluency in Spanish is a plus. Requirements - This role requires job-based access to protected data, which must occur within the United States. - This is a work-from-home position; a reliable high-speed connection and a private, dedicated work area are required. - Exposure to graphic content that may contain nudity; workspace should allow for privacy. - This role requires sedentary and/or light-duty office work as well as high visual acuity. - Ability to work for up to ten hours a day while looking at a computer screen. - This team operates 24/7; work days may require flexibility and extended hours. - The ability to reach expectations and manage work-life balance with minimal supervision. Benefits - We're a remote-first company; our team works together across all 50 US states. - PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources. - Dental insurance (including orthodontia) through Guardian. - Vision insurance through BCBS/EyeMed. - HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution. - 401(k) plan with immediate vesting and a 4% company contribution with each paycheck. - Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance). - Flexible PTO. - Generous, 100% to 70% paid leave plans, up to 90 days. - Pet Insurance Discount Program. - Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues.

• Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery. • Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. • Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. • Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. • Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. • Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. • Ensure compliance with international shipping regulations and company policies across all modes of transport. • Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. • Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. • Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.