Gaggle Net, Inc.

Role Description This is a full remote position with a first/second shift schedule, including weekends. Four 10-hour days per week. We are seeking an Operations Representative ('Safety Analyst' title internally) to join Gaggle's Operations Team in reviewing and analyzing online activity of K-12 students. This is a unique opportunity that offers a chance to make a real difference in the lives of millions of students across the country. This position requires focus and dedication to make quick and accurate decisions on repetitive work. This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs intervention from a caring adult. What you will be doing - Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals. - Communicating with our customers, designated emergency contacts, at a school district to relay important information. - Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner. - Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe. - Recording and maintaining concise notes regarding each incident in Salesforce CRM. - Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy. - Working closely with department leadership to develop processes and procedures to reach company goals. - Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team. - Operating as a single contributor on a team with a high level of ownership of individual outcomes. Qualifications - Experience using a variety of desktop and web-based applications (Salesforce, Service Cloud, Slack, and Sling). - Experience in crisis management, child advocacy, content moderation, or a related field or degree. - A strong comfort level in communicating sensitive information through email, text, and phone. - The ability to stay focused on the same task for long uninterrupted periods. - A passion for reading and excellent reading comprehension. - Confidence to operate independently and autonomously within a virtual team environment. - A high degree of ownership of individual outcomes and contribution to the department and company goals. - A passion for continuous improvement and a willingness to manage change with grace. - Fluency in Spanish is a plus. Requirements - This role requires job-based access to protected data, which must occur within the United States. - This is a work-from-home position; a reliable high-speed connection and a private, dedicated work area are required. - Exposure to graphic content that may contain nudity; workspace should allow for privacy. - This role requires sedentary and/or light-duty office work as well as high visual acuity. - Ability to work for up to ten hours a day while looking at a computer screen. - This team operates 24/7; work days may require flexibility and extended hours. - The ability to reach expectations and manage work-life balance with minimal supervision. Benefits - We're a remote-first company; our team works together across all 50 US states. - PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources. - Dental insurance (including orthodontia) through Guardian. - Vision insurance through BCBS/EyeMed. - HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution. - 401(k) plan with immediate vesting and a 4% company contribution with each paycheck. - Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance). - Flexible PTO. - Generous, 100% to 70% paid leave plans, up to 90 days. - Pet Insurance Discount Program. - Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured Preferred Qualifications: - 2+ years of counseling experience - Bilingual candidates encouraged to apply! - Dual state certification is a plus! - Medicaid Experience EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Gaggle is seeking an Agents & Extensions Deployment Specialist to lead the technical deployment of agents and browser extensions that power both Gaggle’s Web Filter and Safety Management solutions. This role owns the end-to-end technical implementation of endpoint agents and browser extensions across district-managed devices. The specialist will work directly with district IT teams to plan, deploy, validate, and optimize installations to ensure accurate filtering, monitoring, and student safety coverage. This position is specifically focused on technical deployment execution, including device-level rollout strategy, policy configuration, extension management, authentication validation, and post-deployment verification. The ideal candidate has hands-on experience deploying endpoint agents, browser extensions, or security tools in a K–12 or enterprise environment and understands device management ecosystems such as Google Admin Console, Microsoft 365, and MDM platforms. Key Responsibilities Technical Implementation & Deployment Ownership - Own and manage implementations focused on: - Web Filter and Safety Management deployments, which include: - Chrome/Edge/Safari browser extension rollouts - Microsoft Agent deployment - OS Agent deployment - Develop and manage deployment plans tailored to each district’s device ecosystem (Chromebooks, Windows, Mac) and MDM. - Guide IT administrators through: - Agent installation methods (manual, scripted, or MDM-based) - Extension deployment via Google Admin or Microsoft Admin tools - Organizational Unit targeting and user scoping - Authentication and policy validation - Ensure proper configuration for both: - Web filtering enforcement - Safety monitoring visibility and alert accuracy - Validate successful installations and confirm correct data flow and policy application before closing implementation. Project Management - Manage multiple deployment projects simultaneously while maintaining clear timelines and milestone tracking. - Ensure implementations are completed within 60 days of purchase. - Lead structured onboarding calls focused on deployment planning and technical execution. - Identify risks to timeline or technical success and proactively coordinate with internal teams to resolve issues. - Maintain detailed implementation documentation within CRM and internal systems. - Provide clear handoff notes to Customer Success once deployment is complete. Customer & IT Stakeholder Management - Establish a consistent communication cadence with district IT teams. - Serve as the primary technical advisor during deployment. - Translate technical requirements into actionable, step-by-step guidance. - Escalate at-risk accounts internally with a recommended action plan. - Monitor deployments for 30 days post-go-live to ensure stability and proper coverage. Technical Experience (Required or Strongly Preferred) Experience deploying or administering: - Endpoint agents (security, monitoring, or filtering tools) - Browser extensions at scale - Web filtering or cybersecurity solutions Hands-on experience with: - Google Workspace Admin Console - Microsoft 365 / Azure AD - Device management systems (Intune, JAMF, Google Admin MDM, etc.) - Organizational Unit and policy-based deployment strategies Understanding of: - DNS filtering and web filtering principles - Endpoint security fundamentals - Authentication and identity management - K–12 device environments and student device management best practices Experience working in a K–12 district technology department is strongly preferred; equivalent private-sector experience is also valuable. Skills & Qualifications - Strong organizational and project management skills. - Ability to manage multiple technical deployments concurrently. - Excellent written and verbal communication skills. - Comfortable leading technical conversations with IT Directors and System Administrators. - Detail-oriented with strong follow-through. - Ability to work independently in a fully remote environment. Education & Experience - Bachelor’s degree or equivalent professional experience. - 3+ years in a technical, customer-facing role (implementation, systems administration, IT consulting, or technical account management). - Proven experience managing onboarding or deployment projects. - Experience using CRM systems (Salesforce preferred). - Prior K–12 edtech or cybersecurity experience is a plus. Salary Range and Benefits Please apply to this posting in order to learn more about the starting salary range and benefit options. Some benefits highlights: - We’re a remote-first company; our team works together across all 50 US states - PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources - Dental insurance (including orthodontia) through Guardian - Vision insurance through BCBS/EyeMed - HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution - 401(k) plan with immediate vesting and a 4% company contribution with each paycheck - Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance) - Flexible PTO - Generous, 100% to 70% paid leave plans, up to 90 days - Pet Insurance Discount Program - Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues Our Team Commitment Gaggle is proud to be recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award. We are committed to equal opportunity without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license provide mental health counseling services (LPC, LCSW, LMHC) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured Preferred Qualifications: - 2+ years of counseling experience - Bilingual candidates encouraged to apply! - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.