Role Description We are seeking a detail-oriented Digital Operations Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience. This position requires weekend availability (Saturday and Sunday) along with three additional weekdays. Key Responsibilities - Monitor website and application performance, including traffic, errors, and user activity - Identify, troubleshoot, and escalate technical or operational issues as needed - Triage and manage incident tickets based on severity and business impact - Document issues clearly, including reproduction steps, screenshots, and timestamps - Collaborate with IT, engineering, and business teams to resolve issues efficiently - Track incidents through resolution and provide regular status updates - Analyze basic performance metrics such as conversion rates and error rates - Identify trends and provide actionable insights for improvement - Execute test cases for new features and validate functionality across platforms - Perform testing on desktop, mobile, and application environments - Log, track, and follow up on defects until closure - Maintain documentation for processes, workflows, and system updates - Ensure data accuracy, system stability, and reliability - Support ongoing digital initiatives and assist senior team members as needed Qualifications - Bachelor’s degree or equivalent practical experience in a relevant field - 2+ years of experience in digital operations, eCommerce, or technical support roles - Strong analytical, troubleshooting, and problem-solving skills - Basic understanding of website functionality, mobile applications, and user experience principles - Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred - Excellent communication, documentation, and organizational skills - Ability to manage multiple tasks and priorities in a fast-paced environment Requirements - Weekend shifts: 7:00 AM – 4:00 PM CT or 8:00 AM – 5:00 PM CT - 5 days per week, including Saturday and Sunday - Plus 3 weekday day shifts Company Description Navitas Healthcare, LLC is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

• Build and own a repeatable, documented market entry framework — starting with Canada — covering legal entity setup, regulatory filings, import/export logistics, tax registration, and operational readiness. • Research and navigate the regulatory landscape for each target market, including product safety certifications, health device classifications, electrical standards, import restrictions, and labeling requirements. Engage and manage local regulatory consultants to ensure compliance before first shipment. • Coordinate the selection and management of in-country legal counsel, accounting firms, and corporate service providers. Own the process of establishing legal entities, opening banking relationships, and ensuring ongoing corporate compliance in each market. • Work with Supply Chain and Install Ops to design the end-to-end cross-border shipping, customs clearance, and last-mile delivery process. Ensure proper HS code classification, duty optimization, and documentation for the Chamber. • Manage the immigration and work permit process for Ammortal install and service technicians who need to enter and work in international markets. Engage immigration specialists and build repeatable processes for crew deployment across borders. • Identify, vet, and onboard local service providers in each market — warehousing, last-mile delivery, accounting, legal, translation, and any market-specific operational needs. • Partner with the Director of Finance to ensure transfer pricing, VAT/GST registration, withholding obligations, and intercompany accounting are set up correctly from day one. Track market entry costs against budget. • Serve as the operational quarterback for international expansion across Sales, Install Ops, Supply Chain, and Finance — ensuring every function is aligned on timelines, requirements, and go/no-go criteria before entering a new market.

Role Description Our client is seeking a detail-oriented and client-focused Transaction Coordinator to support their fast-paced real estate closing operations. This role serves as the critical connection between escrow officers, notaries, and home buyers, ensuring every signing experience is smooth, accurate, and professionally managed. We are looking for someone with exceptional communication skills, a strong service mindset, and outstanding attention to detail. This is more than an administrative role; it’s an opportunity to become a trusted operational partner within a growing company that values precision, professionalism, and long-term collaboration. Responsibilities - Client Coordination & Scheduling - Manage outbound calls to home buyers and renters to coordinate notary signing appointments - Provide a warm, professional, and service-oriented customer experience - Confirm scheduling details and ensure smooth communication between all parties involved - Data Entry & Quality Assurance - Review and enter file information with a high level of accuracy - Verify documentation and appointment details to prevent errors or delays in closings - Maintain organized and accurate digital records and workflows - Client Support & Communication - Act as a professional representative of the Caffeinated Closers brand - Respond to client questions and provide timely updates throughout the signing process - Ensure clients feel supported, informed, and prioritized at every stage - Operational Support - Assist with maintaining workflow organization and task tracking - Ensure documentation and processes meet company quality standards - Collaborate with internal teams to support efficient day-to-day operations Qualifications - 2 years of experience in administrative roles or similar fields - Excellent English communication skills (written and verbal) - Strong customer service and phone communication skills - High attention to detail with an accuracy-focused mindset - Ability to manage multiple tasks and maintain organization in a fast-paced environment - Reliable home office setup with high-speed internet and a quiet workspace - Availability to work 9:00 AM – 5:00 PM Pacific Time - Must be based in LATAM Requirements - Previous experience in customer service, real estate, escrow, title, or mortgage industries (Nice to Have) - Experience scheduling appointments or coordinating operations (Nice to Have) - Familiarity with CRM systems or administrative workflow tools (Nice to Have) - Experience handling sensitive documentation or client information (Nice to Have) Benefits - Work remotely Monday - Friday, 40 hours a week (no weekends) - Vacation: 10 business days a year - Holidays: 5 National Holidays a year - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) - Parental Leave - Health Care Reimbursement - Active Lifestyle Reimbursement - Quarterly Home Office Reimbursement - Payroll Deduction Purchase Plans - Longevity Bonus - Continuous Learning Bonus - Access to Training and Professional Development Platforms

• Lead and oversee Gray Digital Media’s campaign operations teams across Programmatic, Paid Search, Paid Social, Streaming TV, and Managed Platform operations • Develop scalable workflows, operational processes, and execution strategies to improve campaign performance, efficiency, and client results • Establish operational standards, quality assurance procedures, and best practices across campaign fulfillment teams • Partner with Sales, Operations, Product, and Leadership teams to align operational strategy with revenue growth initiatives • Oversee media buying strategy and execution across DSPs, search, and social platforms, and manage digital products • Monitor campaign pacing, optimization strategies, performance metrics, and operational KPIs to ensure campaign success • Build and maintain strong relationships with media vendors, platform partners, and technology providers • Evaluate and implement new operational tools, platform capabilities, and workflow improvements to enhance campaign execution and scalability • Lead, mentor, and develop high-performing campaign operations and media execution teams • Assist in training initiatives, operational documentation, and process improvements across departments • Foster a collaborative, solutions-oriented environment focused on operational excellence and client success • Provide leadership during high-volume campaign periods while maintaining execution quality and operational efficiency