Role Description This is a full remote position with a first/second shift schedule, including weekends. Four 10-hour days per week. We are seeking an Operations Representative ('Safety Analyst' title internally) to join Gaggle's Operations Team in reviewing and analyzing online activity of K-12 students. This is a unique opportunity that offers a chance to make a real difference in the lives of millions of students across the country. This position requires focus and dedication to make quick and accurate decisions on repetitive work. This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs intervention from a caring adult. What you will be doing - Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals. - Communicating with our customers, designated emergency contacts, at a school district to relay important information. - Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner. - Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe. - Recording and maintaining concise notes regarding each incident in Salesforce CRM. - Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy. - Working closely with department leadership to develop processes and procedures to reach company goals. - Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team. - Operating as a single contributor on a team with a high level of ownership of individual outcomes. Qualifications - Experience using a variety of desktop and web-based applications (Salesforce, Service Cloud, Slack, and Sling). - Experience in crisis management, child advocacy, content moderation, or a related field or degree. - A strong comfort level in communicating sensitive information through email, text, and phone. - The ability to stay focused on the same task for long uninterrupted periods. - A passion for reading and excellent reading comprehension. - Confidence to operate independently and autonomously within a virtual team environment. - A high degree of ownership of individual outcomes and contribution to the department and company goals. - A passion for continuous improvement and a willingness to manage change with grace. - Fluency in Spanish is a plus. Requirements - This role requires job-based access to protected data, which must occur within the United States. - This is a work-from-home position; a reliable high-speed connection and a private, dedicated work area are required. - Exposure to graphic content that may contain nudity; workspace should allow for privacy. - This role requires sedentary and/or light-duty office work as well as high visual acuity. - Ability to work for up to ten hours a day while looking at a computer screen. - This team operates 24/7; work days may require flexibility and extended hours. - The ability to reach expectations and manage work-life balance with minimal supervision. Benefits - We're a remote-first company; our team works together across all 50 US states. - PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources. - Dental insurance (including orthodontia) through Guardian. - Vision insurance through BCBS/EyeMed. - HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution. - 401(k) plan with immediate vesting and a 4% company contribution with each paycheck. - Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance). - Flexible PTO. - Generous, 100% to 70% paid leave plans, up to 90 days. - Pet Insurance Discount Program. - Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues.

• Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery. • Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. • Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. • Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. • Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. • Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. • Ensure compliance with international shipping regulations and company policies across all modes of transport. • Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. • Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. • Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Role Description We are seeking a detail-oriented Digital Operations Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience. This position requires weekend availability (Saturday and Sunday) along with three additional weekdays. Key Responsibilities - Monitor website and application performance, including traffic, errors, and user activity - Identify, troubleshoot, and escalate technical or operational issues as needed - Triage and manage incident tickets based on severity and business impact - Document issues clearly, including reproduction steps, screenshots, and timestamps - Collaborate with IT, engineering, and business teams to resolve issues efficiently - Track incidents through resolution and provide regular status updates - Analyze basic performance metrics such as conversion rates and error rates - Identify trends and provide actionable insights for improvement - Execute test cases for new features and validate functionality across platforms - Perform testing on desktop, mobile, and application environments - Log, track, and follow up on defects until closure - Maintain documentation for processes, workflows, and system updates - Ensure data accuracy, system stability, and reliability - Support ongoing digital initiatives and assist senior team members as needed Qualifications - Bachelor’s degree or equivalent practical experience in a relevant field - 2+ years of experience in digital operations, eCommerce, or technical support roles - Strong analytical, troubleshooting, and problem-solving skills - Basic understanding of website functionality, mobile applications, and user experience principles - Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred - Excellent communication, documentation, and organizational skills - Ability to manage multiple tasks and priorities in a fast-paced environment Requirements - Weekend shifts: 7:00 AM – 4:00 PM CT or 8:00 AM – 5:00 PM CT - 5 days per week, including Saturday and Sunday - Plus 3 weekday day shifts Company Description Navitas Healthcare, LLC is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

• Build and own a repeatable, documented market entry framework — starting with Canada — covering legal entity setup, regulatory filings, import/export logistics, tax registration, and operational readiness. • Research and navigate the regulatory landscape for each target market, including product safety certifications, health device classifications, electrical standards, import restrictions, and labeling requirements. Engage and manage local regulatory consultants to ensure compliance before first shipment. • Coordinate the selection and management of in-country legal counsel, accounting firms, and corporate service providers. Own the process of establishing legal entities, opening banking relationships, and ensuring ongoing corporate compliance in each market. • Work with Supply Chain and Install Ops to design the end-to-end cross-border shipping, customs clearance, and last-mile delivery process. Ensure proper HS code classification, duty optimization, and documentation for the Chamber. • Manage the immigration and work permit process for Ammortal install and service technicians who need to enter and work in international markets. Engage immigration specialists and build repeatable processes for crew deployment across borders. • Identify, vet, and onboard local service providers in each market — warehousing, last-mile delivery, accounting, legal, translation, and any market-specific operational needs. • Partner with the Director of Finance to ensure transfer pricing, VAT/GST registration, withholding obligations, and intercompany accounting are set up correctly from day one. Track market entry costs against budget. • Serve as the operational quarterback for international expansion across Sales, Install Ops, Supply Chain, and Finance — ensuring every function is aligned on timelines, requirements, and go/no-go criteria before entering a new market.