Role Description The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality. - System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system. - Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones. - Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly). - Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort. Qualifications - Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment. - Systems Track Record: Must be able to show the actual systems built. - Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible. - Eastern Time Alignment: Availability during core ET business hours is mandatory. - Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack. Requirements - High-level Operator: Architect the environment where people work. - Builder: Prefer the "blank page" to a maintenance role. - Detail-Obsessed: Notice typos, broken automations, and missing project owners. - Commercially Driven: Understand that operations exist to drive profit. - High-Velocity: Move fast and identify issues quickly. - Tech-Fluent: Bridge the gap between human workflows and software tools. Benefits - Compensation: $100,000 to $160,000 + bonus - Full health, dental, vision - PTO - Travel covered How to Apply Every candidate must complete the following before being considered: - Step 1: Complete the behavioral/Culture Index survey (the link will be sent on a separate email upon application). - Step 2: Submit your resume and a 3-to-5 minute video. Use it to walk us through one operational system you have personally built and scaled. Describe what was broken, what you built, and what changed because of it. - Step 3: Qualified candidates will be invited into our hiring pipeline for interviews with the recruiting team, the hiring manager, and the CEO.

• Design and manage structured onboarding programs across Truehold and Truehold Financial sales roles, including role-specific ramp plans, product training, and clear 30/60/90 milestones • Build and maintain the core enablement library—playbooks, talk tracks, battlecards, and product materials—grounded in how deals are actually won • Deliver ongoing enablement through targeted training, micro-learning, and workshops aligned to product updates, methodology, and performance gaps • Diagnose skill and knowledge gaps using data and field insight, and design solutions that drive measurable improvements in productivity, pipeline, and revenue • Define and track enablement KPIs (e.g., time-to-productivity, win rates, quota attainment, content adoption) and iterate programs based on results • Document and standardize the end-to-end sales motion, maintaining SOPs and owning the sales knowledge base (Notion) for accuracy and accessibility • Partner cross-functionally with Sales, RevOps, Marketing, and Product to support GTM initiatives, product launches, and process changes with strong field readiness • Evaluate, implement, and drive adoption of sales tools and CRM workflows, translating operational changes into clear, actionable enablement • Build a coaching and continuous learning ecosystem in partnership with sales leadership, incorporating manager feedback, peer learning, and performance insights • Monitor market trends and leverage emerging tools (including AI) to continuously improve enablement speed, quality, and impact

Role Description The purpose of this position is to manage the company’s field inventory including instruments, implants, disposables for the Southeast region. Performs preoperative and postoperative equipment management and is responsible for tracking, replenishing, and inspection of surgical sets and inventory. This position is responsible for ensuring assets are properly managed and utilized in the territory and that all surgeries are equipped with required needs from an inventory perspective. - Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel - Partners closely with the Field Operations and Customer Service team of the OEM - Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate - Responsible for swapping out consigned torque wrenches every 6 months - Responsible for managing expiration dates of product and returning/swapping out accordingly - Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately - Responsible for returning loaner sets on time or requesting extensions when required - Transporting and moving sets amongst hospitals - Supports and executes inter-field transfer requests - Coordinates and leads yearly field audit - Sets up and manages local courier requests - Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs - Adheres to procedures for troubleshooting and maintenance of products - Analyzes and resolves both routine and non-routine product issues expediently - Solves product problems for customers in an expeditious manner - Provides on-call service and support when required - Performs other duties as assigned Qualifications - Excellent oral and written communication skills - Ability to organize and prioritize workflow to meet established deadlines - Ability to work within a cross-functional team - Proficiency in Microsoft Word, Excel, PowerPoint and internet applications - Strong attention to details - Ability to perform multiple tasks in a fast-paced, team focused environment - Ability to travel approximately 10 percent of the time Requirements - Bachelor’s degree in related field - For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable). Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Wellness Resources - Stock Option Plan

• Coordinate and schedule interviews across hourly and non-hourly roles • Manage candidate communication throughout the hiring process, ensuring timely and professional follow-up • Support hiring events remotely (confirmations, reminders, candidate tracking, follow-ups) • Conduct reference checks and provide clear, structured feedback to the Talent team • Maintain accurate and up-to-date candidate data in ATS (Greenhouse) • Partner with recruiters and hiring managers to resolve scheduling conflicts and keep processes moving • Identify opportunities to improve processes, tools, and overall candidate experience • Support and refine workflows within the Talent Acquisition function