• Client Interaction: Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients. • Requirements Gathering: Participate in requirements gathering to formulate design specifications and solution documentation. • Process Mapping: Translate client business processes and policies into our solutions. • Cross-Functional Collaboration: Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions. • Implementation: Perform technical and functional tasks on medium to large projects. • Testing and Training: Prepare and execute test scripts and test cases and train the client using the system. • Problem-Solving: Explain system issues/problems and solutions to technical staff. Foster solutions to attend to client’s needs. • Configure and customize: Lead low-complexity work, creating simple reports and aggregating custom logic with limited supervision.

Role Description As a UKG Ready Workforce Technology Consultant, you will provide expertise in the UKG Ready HCM implementation and configuration to provide valuable support and solutions to our clients. This role works closely with clients to understand their needs and assist in developing customized solutions. With technical skills and a customer-focused approach, this position plays a key role in delivering high quality service and ensuring client satisfaction. Qualifications - Bachelor's degree in human resources, information technology, business administration, or a related field preferred. - Minimum of 3 (preferred 5) years of experience in UKG Ready TLM and/or Payroll implementation, configuration, and support. - Demonstrated experience in configuring system settings, developing workflows, and troubleshooting issues within UKG Ready. - Preferred experience in weighted average overtime calculation, tax setup, dual counters, PBJ reporting, and multi-site reporting. - Advanced Microsoft Excel experience, including basic formulas, pivot tables, vlookups, etc. - Prior experience in leading client-facing discovery, training, and testing of UKG Ready. Requirements - Salary is $70,000/year - $90,000/year | Credit given for experience Benefits - Health insurance with company paid premium for employee only coverage - FSA and HSA options available - Company paid dental insurance for employee only coverage - Company paid life insurance - Company paid short- and long-term disability insurance - A 401K plan with company match and safe harbor contribution - Paid Time Off - Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

• Serve as point of contact for delivering solutions for projects across diverse industries. • Plan and schedule the delivery process, including defining project scope, milestones, and timelines. • Manage the budget and resources of the delivery, including allocation of task to team members and ensure the project stays on track. • Identify and mitigate risk to the delivery, including developing contingency plans to mitigate potential issues. • Track progress and adjust schedules to keep deliveries on track. • Conduct executive status meetings with key stakeholders. • Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice. • Oversee day-to-day operations, ensuring all deliveries are completed on time and meet customer satisfaction. • Manage customer inquiries and complaints related to project delivery. • Stay updated on the latest ERP trends, technologies and best practices.

• Own the full implementation lifecycle — from requirements gathering and solution design through configuration, integration, data migration, testing, and post-launch review — on complex, multi-workstream, or enterprise-scope projects • Design implementation solutions that translate complex customer business requirements into technically sound, scalable system configurations — thinking beyond the immediate setup to the customer's long-term workflow needs • Manage multi-stakeholder customer environments with confidence — navigating competing priorities, evolving requirements, and organizational complexity while maintaining project momentum and customer trust • Manage timeline risk proactively — identifying delays, blockers, or scope changes early and addressing them with a structured response rather than allowing them to compound • Handle post-launch stabilization and early adoption challenges as part of the implementation engagement — ensuring customers reach defined value milestones before formal handoff to Customer Success • Lead technical solution design for complex implementations — including multi-system integrations, advanced data mapping, workflow automation, and custom configurations that require reasoning across the customer's full technology stack • Maintain expert-level knowledge of all supported platforms, integration patterns, and configuration options — including edge cases, advanced features, and the technical boundaries where custom solutions may be required • Evaluate the technical feasibility of customer requirements and communicate trade-offs clearly — providing honest, well-reasoned guidance on what is achievable within scope and what requires a different approach • Independently author and maintain implementation playbooks, configuration guides, data migration templates, integration documentation, and post-launch readiness checklists for use across the implementation team • Build and maintain trusted relationships with senior customer stakeholders — including IT leaders, operations directors, and executive sponsors — with the credibility and communication quality those relationships require • Partner with Product and Engineering on feature feedback, integration gap analysis, and release impact assessment — contributing the implementation team's structured perspective on how product decisions affect customer onboarding outcomes • Collaborate with Customer Success on implementation-to-CS handoffs — ensuring CS teams inherit a complete picture of the customer's configuration, known issues, success criteria, and adoption readiness.