• Manage and oversee all payroll cycles which results on an average of 100 pay runs per year. • Ensure compliance with all applicable laws and regulations related to wages, taxes, and reporting. • Maintain and update payroll systems and procedures which include but are not limited to ensuring timecards are completed, managing paid holidays, paid leaves offered, bonus payments, referral bonuses, overtime, paid military leave and more. • Collaborate with HR and Finance departments to process changes such as new hires, terminations, and compensation adjustments when it comes to paychecks that employees receive. • Prepare and file quarterly tax reports and other documentation required by law. • Respond to employee inquiries regarding payroll, deductions, and tax issues which includes managing a payroll mailbox. • Manage year-end processes including W-2s, audits, and reconciliations. • Participate in accounting month-end close procedures for all payroll-related tasks. • Continuously evaluate payroll procedures and recommend improvements for efficiency and accuracy.

• Assist the team in preparing the monthly payroll • Process payroll for a dedicated group of practices • Update and maintain all employee master data in the HR software (Personio) • Respond to payroll-related inquiries • Support general telephone and written correspondence, e.g., with health insurance providers, insurers, offices and authorities • Manage mandatory reporting and issuance of certificates • Contribute to projects (e.g., process optimization, introduction of benefits, and more)

• Lead defined work streams within engagements, ensuring timely and high-quality deliverables • Perform detailed analysis, documentation, testing, and validation activities • Develop client-ready deliverables (reports, dashboards, models, presentations) • Identify risks, issues, and process improvement opportunities • Translate technical findings into clear business insights.

• Manage the Ireland Payroll operations team, with direct management of the team (based in the UK). • Have overall responsibility for the allocation and processing of Payrolls for Ireland customers, and for ensuring accurate and timely delivery of Payrolls. • Close monitoring of the productivity of the team will be required. • Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture. • Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams. • Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required. • Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle. • Act as a backup to Supervisors during their absence on payroll processing issues. • Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point. • Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers